Blair Guzman
New Albany
Summary
Reliable and detail-oriented student with leadership experience in fast-paced customer service and team environments. Strong communication, organization, and problem-solving skills, with the ability to adapt quickly and manage multiple responsibilities. Experienced in both customer-facing roles and collaborative team settings.
Overview
10
10
years of professional experience
1
1
Certification
Work History
Social Media Ambassador (Student Worker)
University Marketing & Communications
New Albany, IN
01.2024 - Current
- Wrote, edited, and published news stories for the university website
- Conducted interviews with guest speakers and campus leadership
- Created social media content, including posts and short-form videos
- Edited audio and video content using Adobe Premiere Pro
- Attended campus events to gather content and develop stories
International Intern
CulCom Language Exchange Café
Seoul, South Korea
06.2025 - 08.2025
- Adapted to living and working independently in a foreign country, including daily navigation of public transportation
- Collaborated with a team of interns to create social media content to engage international audiences
- Led group sessions with Korean participants to support English language development through conversation
- Designed and facilitated interactive educational games to improve engagement
- Supported café events by managing activity stations, assisting guests, and preparing food and drinks
- Contributed to a welcoming, cross-cultural environment
Team Member
Smoothie King
Livonia/Winterhaven, MI
05.2022 - 10.2022
- Prepared smoothies and managed ingredient organization
- Handled in-store and online customer orders efficiently
- Maintained cleanliness and food safety standards
- Assisted with inventory tracking and restocking
- Provided customer service and resolved order issues
Team Leader
Burger King
Tucson, AZ
03.2016 - 08.2020
- Supervised team operations during shifts to ensure efficiency and organization
- Created and managed employee schedules
- Trained and supported new team members
- Handled customer concerns professionally via phone and in person
- Managed weekly inventory and updated pricing displays
- Assisted with food preparation, order handling, and front counter service
Education
Bachelor’s Degree - Audio Engineering
Indiana University Southeast
05.2027
Skills
- Assisted customers with inquiries and issues to enhance satisfaction Supported team members in achieving service goals through collaboration Facilitated training sessions to improve service skills and knowledge
- Assisted in coordinating team shifts to maintain operational efficiency Supported team members in achieving daily objectives Contributed to a collaborative work environment through effective communication
- Assisted customers in resolving issues and inquiries effectively Supported team members in managing conflicts to maintain a positive environment Facilitated communication between customers and management to enhance service quality
- Demonstrated exceptional communication and interpersonal skills to foster collaborative relationships
- Supported team members in meeting deadlines and maintaining project standards Assisted in tracking project progress to ensure accountability Contributed to a reliable workflow by adhering to established processes
- Assisted in organizing technical documentation for team projects Supported team members in achieving project milestones Contributed to maintaining project schedules and timelines
- Assisted in organizing tasks to meet deadlines Supported team members in managing multiple responsibilities Coordinated schedules to optimize workflow
- Demonstrated meticulous attention to detail in all tasks and projects
- Executed audio and equipment setup to ensure optimal performance during events
- Utilized Microsoft Word to create and format documents Assisted in data organization using Microsoft Excel Supported presentations with Microsoft PowerPoint design and layout
- Assisted in developing creative digital content for various platforms Supported teams in executing marketing campaigns effectively Contributed to brainstorming sessions to generate innovative ideas
- Assisted in creating visually appealing designs using Adobe InDesign Supported graphic design projects with Adobe Photoshop Contributed to vector illustrations with Adobe Illustrator Aided in video editing tasks using Adobe Premiere Pro Participated in UX design projects with Adobe XD
- Assisted in creating visual content using Canva Supported team members in designing marketing materials Contributed to project completion by providing design resources
- Assisted in utilizing Pro Tools for MIDI plug-ins to enhance audio production capabilities Supported team members in troubleshooting and optimizing MIDI workflows Contributed to the setup and configuration of MIDI plug-ins for various projects
- Assisted in producing engaging video content for various platforms Supported editing processes to enhance visual storytelling Collaborated with team members to brainstorm creative ideas for content creation
- Assisted in developing basic HTML and JavaScript applications Supported team members in troubleshooting coding issues Contributed to project documentation and user guides
Languages
English (Fluent)
German (Fluent)
Korean (Intermediate)
Japanese (Intermediate)
Certification
certificate for graphic design. also made a deans list two years in a row. I have written several articles that I’ve been published in the school paper.
Timeline
International Intern
CulCom Language Exchange Café
06.2025 - 08.2025
Social Media Ambassador (Student Worker)
University Marketing & Communications
01.2024 - Current
Team Member
Smoothie King
05.2022 - 10.2022
Team Leader
Burger King
03.2016 - 08.2020
Bachelor’s Degree - Audio Engineering
Indiana University Southeast