Blaise Reginald DSouza
Mumbai
Summary
Possessing strong communication skills. Passionate about teaching, training, mentoring, counseling and coaching. A creative problem solver with strong analytical, critical thinking and networking skills. Provides excellent office management and administrative support. Skilled at developing and maintaining documentation systems, managing calendars, and preparing presentations and reports.
Overview
16
16
years of professional experience
1
1
Certificate
Work History
Career Break
Not Applicable
08.2023 - Current
- Caregiver to elderly mother.
- Mentored more than 20 persons in the 12-step programme.
- Actively facilitated online group workshops on the steps, principles and traditions related to the 12-step programme.
- Volunteered on the website 7cups.com a free platform for informal peer-to-peer online emotional support service.
- Tutored a child in Fifth-grade Mathematics.
Computer Teacher
Saint George High School
07.2023 - 07.2023
- Trained and developed approximately 700 students' skills in computer literacy from fifth to tenth grade.
- Assisted with the planning and execution of school mark sheets.
- Resigned due to a mismatch in roles and expectations
Career Break
Not Applicable
01.2018 - 06.2023
- Actively participated in 12 steps programme
- Caregiver for elderly mother
- Successfully completed in second position counseling certificate course
Call Center Customer Service Representative
Intelenet Global Services
08.2017 - 12.2017
- Managed approximately 30 incoming calls, emails and faxes per day from customers with minimal wait times.
- Resigned due to health reasons.
Career Break
Not Applicable
08.2015 - 07.2017
- Health Break.
- Conducted a workshop on Financial Literacy for Domestic Workers Cell of the Centre for Social Action and managed Social Media for Jeevan Dhara
- Creative writing on a personal blog.
Manager
Family Welfare Agency, Elder Care
05.2015 - 07.2015
- Managed and motivated employees to be productive and engaged in work.
- Worked on budgets and reports.
- Assisted in planning and monitoring of 2 day-care centres for the elderly at Dharavi and Parel.
- Resigned due to a mismatch in roles and expectations.
Career Break
Not Applicable
01.2015 - 04.2015
- Health Break
- Devoted 100% of personal time towards mental, physical and spiritual development
Call Center Customer Service Representative
Wipro BPO
08.2014 - 12.2014
- Helped approximately 40 customers daily with a positive attitude and focus on customer satisfaction.
- Resigned due to difficulties in communicating in the vernacular with the customers, arising from a new role.
Career Break
Not Applicable
04.2014 - 07.2014
- Health Break.
- Actively seeking new employment.
Manager of Operations
Saint Jude India Childcare Centres
03.2014 - 03.2014
- Coordinated operations of 3 centres for underprivileged families during their child's treatment for cancer.
- Evaluated employee performance regularly, promoting professional growth opportunities through coaching methods.
- Resigned due to a mismatch in roles and expectations.
Career Break
Not Applicable
10.2013 - 02.2014
- Health Break.
- Devoted 100% of personal time towards mental, physical and spiritual wellbeing.
Manager
American Jewish Joint Distribution Committee
04.2012 - 09.2013
- Supervised and oversaw one Old Age Home at Panvel and provided approximately 15 Meals on Wheels for the home-bound elderly within a radius of 20 km using the help of Mumbai's famous Dabba Wallas
- Resolved staff member conflicts, actively listening to concerns and finding appropriate middle ground, especially for and with the elderly at the old age home.
- Resigned due to a mismatch in expectations.
Career Break
Not Applicable
03.2012 - 03.2012
- Preparing for prospective employment.
Office Assistant
Spark Logistics
11.2011 - 02.2012
- Interacted with customers by phone, email, or in person to provide information.
- Created a colour-coded Excel template to accurately manage daily data entry and clerical information on goods and logistics movement at the warehouse.
- Resigned due to a mismatch in roles and expectations.
Career Break
Not Applicable
01.2010 - 10.2011
- Health Break
- Trained one batch of Masters in Human Rights Students of TISS in DevInfo, a UNICEF-sponsored software
- Assisted in District Human Development Report for Nalanda District, Bihar Government.
Coordinator
Pravah
04.2009 - 12.2009
- Trained and mentored young social entrepreneurs in the basics of running a social organization.
- Facilitated the evaluation study of the Change Looms programme, a joint project of Ashoka Foundation & Pravah.
- Responsible for progress reports and budget monitoring.
- Resigned due to a mismatch of expectations.
Career Break
Not Applicable
02.2009 - 03.2009
- Preparing for prospective employment.
Coordinator
Tata Institute Of Social Sciences
12.2007 - 01.2009
- The project was a six-month residential capacity-building programme for 45 newly recruited mid-level UNICEF officers.
- Oversaw the food, lodging, trainers and other logistics including conflict resolution and crisis management while residing for six months along the 45 newly recruited officers.
- Facilitated the preparation of course curriculum and reading materials.
- Prepared an interactive and user-friendly CD for future reference of course material and course management.
- Responsible for day-to-day programme management and progress reports.
- The project term between TISS and UNICEF concluded and hence had to seek new employment.
Education
Master of Arts - Social Work
College of Social Work, NN
University Of Mumbai05.1999
Bachelor of Arts - Political Science
SIES College of Science, Arts And Commerce
Univerity Of Mumbai 05.1996
Skills
- Empathy, Active Listening and Communication
- Friendly, Positive Attitude
- Customer Service
- Networking
- Creative Problem-Solving
- Computers, Word, Excel, Power-point
- Social Media Savvy
- Teaching, Training, Mentoring, Counseling and Coaching
- Creative Writing
- Presentations and Public Speaking
Certification
- Certified in The Robert Carkhuff model of Personal Counseling, which is an offshoot of Carl Roger’s Client-Centered Therapy, that is based on Humanistic Psychotherapy, August 2019
- Entrepreneurship Development Institute of India, Certificate Course for Rural Business Service Providers / Consultants, Entrepreneurship Training of Trainers for Micro Enterprises and Small Businesses, 2006
- The Redemptorists Certificate, Effective Public Speaking, Voice Modulation and Personality Development, 2001
- Caritas India Certificate, Organizational Development and Strategic Planning, 2000
- Transactional Analysis Society of India Certificate, Introductory Course in Transactional Analysis, 1997
Languages
English
Bilingual or Proficient (C2)
Hindi
Intermediate (B1)
Marathi
Intermediate (B1)
Konkani
Elementary (A2)
Timeline
Career Break
Not Applicable
08.2023 - Current
Computer Teacher
Saint George High School
07.2023 - 07.2023
Career Break
Not Applicable
01.2018 - 06.2023
Call Center Customer Service Representative
Intelenet Global Services
08.2017 - 12.2017
Career Break
Not Applicable
08.2015 - 07.2017
Manager
Family Welfare Agency, Elder Care
05.2015 - 07.2015
Career Break
Not Applicable
01.2015 - 04.2015
Call Center Customer Service Representative
Wipro BPO
08.2014 - 12.2014
Career Break
Not Applicable
04.2014 - 07.2014
Manager of Operations
Saint Jude India Childcare Centres
03.2014 - 03.2014
Career Break
Not Applicable
10.2013 - 02.2014
Manager
American Jewish Joint Distribution Committee
04.2012 - 09.2013
Career Break
Not Applicable
03.2012 - 03.2012
Office Assistant
Spark Logistics
11.2011 - 02.2012
Career Break
Not Applicable
01.2010 - 10.2011
Coordinator
Pravah
04.2009 - 12.2009
Career Break
Not Applicable
02.2009 - 03.2009
Coordinator
Tata Institute Of Social Sciences
12.2007 - 01.2009
Master of Arts - Social Work
College of Social Work, NN
Bachelor of Arts - Political Science
SIES College of Science, Arts And Commerce
Additional Information
Gender: Male; Age 49 yrs.; Marital Status: Single
Reading, Creative Writing, Chess, Performing Arts
Avid reader of non-fiction. Favorite book, "The courage to be disliked" by Ichiro Kishimi and Fumitake Koga. Lives vicariously by watching movies and theater. Can not get enough of playing chess on mobile phone.
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