Blake H. Miller
Greenfield
Summary
Project Manager and Quality Assurance Specialist with extensive experience positively impacting organizational presence. Proven ability to lead, manage, motivate, and communicate well with others to achieve company goals. Plans and executes high-impact sales, training, marketing, and quality assurance strategies. Expert in facilitating change across the workforce to support organizational operating and quality objectives. Adept at fostering an atmosphere of teamwork and collaboration with an emphasis on goal attainment, positivity, and attention to detail.
Overview
18
18
years of professional experience
Work History
Co-Owner
The Holodeck Arena, DBA Zero Latency
02.2019 - 10.2024
- Controlled and monitored all financials across the board to ensure healthy business operations
- Supplied the business with financing when necessary
- Hired all new employees who were qualified for the position to ensure a great employee customer experience
- Worked with outside marketing team to provide great exposure for our business
- Wrote grants as we were going through the Covid PPP loan process. I was successful in one application
Project Manager / Quality Assurance Coordinator / Assistant Director of Marketing
Sonicu
Greenfield
01.2016 - 03.2017
- Reduced order fulfillment time by 50% and achieved total customer satisfaction within 1 month by instituting the company’s first quality assurance program, which tested product design, building, programing, and functionality
- Improved website SEO and achieved front page search engine results within 7 months by writing content, creating new leads, and devising and implementing email marketing campaigns via Hub spot CRM
- Oversaw that all projects were built correctly and quality tested
- Maintained and oversaw inventory control via SOS
- Programed Digi mesh 900 Radios and Cell Radios using XTOC Software; downloaded company written code onto circuit boards using note ++
- Uploaded equipment to company website so customers and government entities (e.g., VFC, FCC) could access real-time cloud-based data; calibrated equipment to ISO 17025 standards
- Built electrical cables needed for adding necessary components to each of our devices; performed quality control tests on all finished products to ensure the highest standard of functionality
Production Operator
PepsiCo Inc.
Indianapolis
01.2013 - 06.2015
- Improved employee productivity and increased morale through personalized training and development which utilized their individual strengths to support a greater corporate strategy
- Increased equipment efficiency and decreased equipment downtime by implementing quality control protocols
- Managed the operation of multiple machines, ensuring that daily quotas were reached
- Maintained extensive paperwork to track all product ingredients for quality control and assurance purposes
- Ensured that proper quality control measures were met before personally approving each product for shipping
Farm Manager
Hamilton Farms
Morristown
06.2009 - 10.2013
- Planted, and harvested crops of corn, soybeans, hay, and straw using multiple machines (e.g., tractors, round and square balers, discs, drillers, trucks); maintained and fixed farm equipment as needed
- Managed customer orders for hay and straw and delivered in a timely fashion
Sales Representative
LAF Coastal Promotions
Clearwater
11.2006 - 12.2007
- Increased sales by 6% over a 2-month period by improved processes to meet monthly sales goals
- Achieved a retention rate of 20% on new hires
- Managed a team of 4 ensuring all company objectives and standards were met on a daily basis; interviewed potential candidates and recommended them for hire.
Chief Mate and Sales Associate (Internship)
Vagabond Cruise
Hilton Head
05.2006 - 09.2006
- Significantly increased company sales by making effective calls to leads
- Managed wide variety of customer service and administrative tasks
- Made sure all vessels were maintained on operating correctly.
- Insured all passengers were safe throughout the voyages
- Oversaw correct docking and undocking of the vessels
Education
Bachelor of Science - Recreation & Sport Management
Indiana State University
Associate Degree - Marine Systems
International Yacht Restoration School
Skills
- Management & Leadership
- Relationship Building
- Training & Development of Teams
- Project Management
- Quality Assurance
- Marketing
- SEO
- Operations Management & Leadership
- Sales Management
- IT Business Management
- Business Development
- Customer Success
- End-to-end Client Experience
- Continuous Process Improvements
- Program Management
- Hubspot CRM
- Microsoft Office Suite
- Welding
- Woodworking
- Electrical
- Mechanical
- Fabrication
Affiliations
- Float Chairman, Pi Kappa Alpha Fraternity, Indiana State University, 2003, Nominated and elected by peers to run and operate the construction of the homecoming float
- Fundraising Chairman, Indiana State University, 2004, Nominated and elected by peers to arrange fundraising events to benefit the organization
- Member, Alpha Lambda Delta National Honors Society, Indiana State University, 2006
Timeline
Co-Owner
The Holodeck Arena, DBA Zero Latency
02.2019 - 10.2024
Project Manager / Quality Assurance Coordinator / Assistant Director of Marketing
Sonicu
01.2016 - 03.2017
Production Operator
PepsiCo Inc.
01.2013 - 06.2015
Farm Manager
Hamilton Farms
06.2009 - 10.2013
Sales Representative
LAF Coastal Promotions
11.2006 - 12.2007
Chief Mate and Sales Associate (Internship)
Vagabond Cruise
05.2006 - 09.2006
Bachelor of Science - Recreation & Sport Management
Indiana State University
Associate Degree - Marine Systems
International Yacht Restoration School