BLESSON P MATHEW
Tiruvalla
Summary
Dedicated Hardware & Network Support Engineer with over 6 years of experience in managing network, hardware and software-related issues in fast-paced environments. Skilled in providing prompt technical support, maintaining IT infrastructure, and ensuring minimal downtime. Experienced in supporting healthcare IT systems and maintaining compliance with hospital data standards.
Overview
11
11
years of professional experience
Work History
IT Support Executive
Tiruvalla Medical Mission Hospital
11.2022 - Current
- Assist in the setup, configuration, and maintenance of servers, workstations, IP Phones and related hardware/software for the hospital and its 2 branches.
- Provide regular technical support for Desktops, Laptops, Printers and other peripherals.
- Create and manage user accounts, grant permissions, and access rights within Active Directory.
- Support Daily and Routine data backup processes and assist with recovery procedures as needed.
- Assist with basic Network Administration tasks, including Firewall and switch configuration and monitoring network activity.
- Apply system patches, updates, and upgrades as required.
- Maintain an accurate inventory of all IT assets, including hardware, software and licenses and update the asset database at regular intervals.
- Create and maintain detailed documentation of Network configurations, System configurations, software changes, and troubleshooting procedures.
IT Officer
Nedumparambil Credit Syndicate
05.2020 - 10.2022
- Technical support of Network, Windows and Printers for all our branches via phone, email and remote software’s.
- Overseeing security of all systems, especially the internal network and internet with the help of Antivirus and Firewall
- Booting & Installation of Windows O.S
- Email creation, configuration and troubleshooting in Office 365
- Fixing network faults and network maintenance.
- Installation and troubleshooting of CCTV software’s in branches
- Network setup, Installation of software’s and sharing of Computers and printers for newly opening branches.
- Ticketing and Asset Management with Vtiger CRM Software.
L1 Network & Security Engineer
Advantek IT Solutions & Services
08.2017 - 08.2019
- Provided Tier-1 level support to clients.
- Installed and maintained network systems for clients in data center projects.
- Maintaining records of hardware and software used in network systems.
- Performed remote and basic trouble shooting operations to customers using Ammy Admin, Any desk &Team Viewer.
- Helped senior engineers with data collection and project management.
- Implemented and maintained backup schedules using Acronis Backup software.
- Prepared all required Project Documentations including SOW Document, Project Completion Report and Installed Device Details.
Trainee Hardware Engineer
Global Links
02.2016 - 07.2017
- Performing tests of new hardware and software.
- Troubleshooting and debugging performance issues.
- Providing technical support for hardware& Software issues.
- Working with vendors and hardware suppliers to implement new designs.
Shift Engineer - Operation & Maintenance
Kerala State Electricity Board - 66kV Substation
05.2015 - 02.2016
- Maintains daily operating log on all operations, both routine and emergency, and reports online outages and weather conditions. Records hourly readings of indicating and integrating meters, and changes, marks and checks charts of recording instruments.
- Performs related duties such as watering storage batteries and receiving telephone complaints from the public.
Graduate Engineer Apprentice
Kerala State Electricity Board - 66kV Substation
11.2014 - 05.2015
- Acquired knowledge about different operations held in the substation
- Performed a variety of semi-skilled duties in assisting Substation Electricians in the installation, testing, and maintenance of substation equipment’s.
- Performed related office duties and responsibilities as required.
Education
Bachelor of Engineering -
Alpha College of Engineering
Chennai, India05-2014
AISSCE
St Marys Residential Central School
Tiruvalla, India05-2010
AISSE
St Marys Residential Central School
Tiruvalla05-2008
Skills
Networking : Completed professional training on CCNA Routing & Switching , LAN & WAN troubleshooting, Cisco Meraki switches & Access points, Network Crimping, Tracing and IO Punching
Backup Solutions : Nova Backup, Acronis backup, Tape Backup
Virtualization : Vmware
Network Security : Sophos & Fortigate Firewalls
Endpoint security : K7 and Seqrite Endpoint Security
Hardware Skills : Assembling and Disassembling of workstations, Configuration, Troubleshooting & Repair
Operating Systems : Windows Workstation, Windows Server, Ubuntu
Timeline
IT Support Executive
Tiruvalla Medical Mission Hospital
11.2022 - Current
IT Officer
Nedumparambil Credit Syndicate
05.2020 - 10.2022
L1 Network & Security Engineer
Advantek IT Solutions & Services
08.2017 - 08.2019
Trainee Hardware Engineer
Global Links
02.2016 - 07.2017
Shift Engineer - Operation & Maintenance
Kerala State Electricity Board - 66kV Substation
05.2015 - 02.2016
Graduate Engineer Apprentice
Kerala State Electricity Board - 66kV Substation
11.2014 - 05.2015
Bachelor of Engineering -
Alpha College of Engineering
AISSCE
St Marys Residential Central School
AISSE
St Marys Residential Central School
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