Detail-oriented Computer Support Specialist experienced in customer support operations. Delivered high levels of customer satisfaction through effective communication and issue resolution. Focused on leveraging organizational skills and time management to contribute to IT support and technical roles.
Overview
1
1
year of professional experience
5
5
Languages
Work History
Associate - Sales
Sutherland Global Services Pvt. Ltd.
10.2024 - 04.2026
Managed international customer queries via voice, email, and chat, ensuring effective communication and support.
Resolved account-related issues promptly, contributing to customer retention and satisfaction.
Coordinated with internal escalation teams to improve resolution speed and enhance customer satisfaction.
Maintained SLA compliance and consistently achieved KPI targets.
Education
B.Tech - CSE
Vignan's Institute Of Management & Technology For Women
Kondapur, Ghatkesar
06.2023
Intermediate - undefined
Narayana Junior College
Vanasthalipuram
05.2019
SSC - undefined
Nagarjuna High School
Vanasthalipuram
04.2017
Skills
Customer service
Customer communication
Effective communication
Team collaboration
Problem solving
Timeline
Associate - Sales
Sutherland Global Services Pvt. Ltd.
10.2024 - 04.2026
B.Tech - CSE
Vignan's Institute Of Management & Technology For Women