B. M. KARTHEEK

I would like to be a part of our organization where I could use and enhance my knowledge and talent for the development of both the organization and myself. Manage responsibility of an organization by demonstrating skills to deliver improvement, growth and profitability. To find a stimulating and challenging position which builds my education skills and knowledge. Experienced, resourceful, and effective retail manager with proven proficiency in dispensing optical frames and lenses. Creative merchandiser with expert ability to combine innovative display techniques, visual standards and business drivers to achieve optimal retail success. Top selling eyewear consultant who regularly exceeds client's expectations by building relationships and attention to detail.

CAREER SUMMARY

Working GKB OPTICALS & MAYBACH and Titan Eye plus As a Store Manager, Eyewear consultant & Optician.

Sales Executive & Store manager at Lenskart.

Worked As a Store manager and EC at SLV Vision Care

Optical Dispensing Training done by Karthik Nethralaya & Titan Eye Plus ( Sankara Nethralaya Chennai )

Worked as part time as Pharmacist.

STRENGTHS: Ability to handle multiple tasks and responsibilities. Honesty and Integrity , Loyalty Sincere and Hard Working Adaptability Good leadership skill. Self motivated Competitive nature in working environment. Coaching and mentoring staff

Good communication skills. Self-learner and ability to put in continuous hard work. Customer-focused eyewear specialist with several years of experience meeting client vision needs and embracing store's business goals. Empathetic professional with exceptional listening skills resulting in long-term customer relationships. Committed to commercial success, as evidenced by repeated recognition for top store eye wear sales.

• Delivers extraordinary experience to each and every patient. Provides patients with a complete understanding of our customized recommendations for products and services.
• Develops own clientele from providing outstanding service and obtaining referrals. Keeps current on company/industry products and procedures, manufacturer rebates, and types of lenses and frames available.
• Takes and returns patient calls, updating patients on the status of their order and resolving order issues should they arise. Escalates any issues with the Store Manager, as necessary. Retrieves patient charts and electronic health records.
• Assists patients in selecting frames, lens type, and lens treatments including tints and coatings; depending on specific patient needs and facial measurements. Educates patients on proper eyeglass and contact lens care.
• Collect eye and face measurements to ensure proper fit. Interprets prescriptions written by optometrist and ophthalmologist. Creates work orders for lab technicians, specifying information on lenses needed.
• Follows-up on all pending orders. Verifies all orders are within the time guidelines given and informs patients of status if delays occur.
• Notifies patient when orders arrive from lab/manufacturer Dispenses glasses by inspecting the product, checking for proper fit, adjusting if necessary, and asking for feedback.
• Adjusts eyewear to ensure visual acuity, proper fit, and patient comfort. Using various tools, performs eyewear adjustments and repairs. Proficient in using tools such as pupilometers, PD Sticks, lensometers, pliers, wrenches, frame warmers, etc.
• Regularly communicates with technicians and/or store managers, providing additional patient information, or asking for an order status. Inspects the final product ensuring there are no flaws;
• Cleans and polishes lenses using cloths and solvents. Cleans and organizes frame boards, displays, mirrors, work bench, office area, bathroom, and break-room, maintaining overall cleanliness and visual appeal of the store. Restocks retail boards with new merchandise.
• Understands product issues and analyzes any problems. Thoroughly and accurately answers patients’ question regarding insurance, warranty, products, materials, services, pricing, upgrades, promotions, etc. Collaborates with technicians, front desk associates, Managers, and Optometrist. Sells miscellaneous products such as cleaners, contact lens supply, sunglasses, safety glasses, etc.

• Used Microsoft Excel to develop inventory tracking spreadsheets.
• Resolved product issue through consumer testing.
• Exceeded monthly store sales goals months in a row.
• Managed a store that exceeded company expectations in every category during the quarter.
• Google Reviews
• NPS
• Sap and Poss
• Collaborated with team of in the development of Customer metrics.
• Supervised team staff members.
• Trained and mentored employees.

• English
• Hindi
• Telugu
• Tamil
• Sanskrit

• Photography
• Travel
• Sports
• Art
• Networking events
• Camping
• Pet Care
• Digital Stuff
• Night Rides
• Road Trips
• Food Festivals
• Gaming

Very Good,4,Good,3,Very Good,4,Very Good,4,Very Good,4

Title: Optician