B.MADHU SUDHAN RAO
Hyderabad
Summary
An energetic, driven and hardworking Facilities In charge with outstanding time management and customer service skills. I have gained more than three years of experience in this field and I’m looking forward to utilising my skills and abilities in an organisation where I can make a tangible difference on a daily basis.
Experienced Training Consultant ready to leverage 9 years of experience in corporate instruction. Progressive, quality-driven and enterprising professional with extensive experience consulting with high-volume companies in need of modernized, successful training programs that enable top-to-bottom improvements.
Results-oriented Training Consultant focused on improving company operations, performance and employee satisfaction with high-quality training programs. Bringing top strengths in planning, organizing and decision making.
Overview
15
15
years of professional experience
Work History
Training consultant
Blue Ocean Corporation
03.2024 - Current
- Making out bound calls and schedule the meeting with clients and close the deal
- (B2C) & (B2B)
- Developed and implemented successful onboarding program.
- Developed and executed performance management programs to increase employee engagement and productivity.
- Built and maintained professional relationships with vendors and suppliers.
- Applied effective time management techniques to meet tight deadlines.
Senior Program Consultant
GUS Education
11.2021 - 11.2023
- Making out bound calls and schedule the meeting with clients and close the deal
- (B2C)
- Administered employee benefits programs and assisted with open enrollment.
- Assisted students in exploring and selecting career paths.
- Provided resources to support students in achieving career goals.
- Helped students develop organizational, time management and study skills.
- Educated students on college admissions process and scholarship requirements.
- Empowered students through counseling and skill-building exercises.
- Advised students on educational, career and social opportunities.
Inbound sales specialist
Monster india
11.2019 - 11.2020
- Making out bound calls and schedule the meeting with clients and close the deal
- (B2B & B2C)
- Communicated with customers regarding marketing campaigns and promotions, answering questions and addressing concerns.
- Responded to customers within required turnaround times.
- Collaborated with marketing teams to develop and execute promotional strategies.
- Negotiated pricing and payment terms with customers when possible to close deals.
- Generated leads and established relationships with potential customers through outbound telephone calls.
Inbound sales specialist
Rapidue technologies
03.2019 - 10.2019
- Making out bound calls and schedule the meeting with clients and close the deal
- (B2B & B2C)
- Documented details of calls and customer interactions.
- Performed work in compliance with established regulations, policies and standard operating procedures.
- Utilized sales techniques to build customer interest and close sales.
- Generated leads and established relationships with potential customers through outbound telephone calls.
- Followed up with customers to confirm satisfaction with purchases and resolve last-minute issues.
Inbound sales executive
Dream valley agretic pvt ltd
01.2015 - 09.2018
- Handling inbound calls, just dials and sulekha all the aspects of retail and Corporate sales
- Set up appointments with interested customers according to schedule availability.
- Negotiated pricing and payment terms with customers when possible to close deals.
- Educated customers on product and service benefits, explaining features and answering questions.
- Pitched products and services to potential customers, securing new deals and sales opportunities.
- Implemented upselling techniques to increase revenue and move product.
- Developed extensive knowledge of products and services to better assist customers.
- Documented customer interactions and transactions, maintaining accurate records of all dealings.
Store Manager
ARUN JYOTHI Enterprises
03.2013 - 03.2014
- Responsible for overseeing all aspects of retail store’s operations, including merchandising and promotional activities, customer service, inventory management, cash handling, reconciliation and deposits and store safety and security
- Merchandised and positioned products throughout the store to maximize sales and profits.
- Reconciled daily sales transactions to balance and log day-to-day revenue.
- Managed store employees successfully in fast-paced environment through proactive communication and positive feedback.
- Maximized sales and minimized shrinkage through excellent customer service and adherence to standard practices.
- Promoted team collaboration, performance, and efficiency by fostering healthy environments focused on mutual success.
- Approved regular payroll submissions for employees.
- Trained and guided team members to maintain high productivity and performance metrics.
Customer Care Executive (CSE)
UNINOR
04.2009 - 03.2011
- Representative for corporate clients marketing advertising and selling the products and services
- Provided excellent customer service to new and existing customers, quickly resolving issues and questions as they arose.
- Helped large volume of customers every day with positive attitude and focus on customer satisfaction.
- Strengthened customer relationships by listening to customer concerns and giving priority to service requirements.
Education
Skills
- Typing lower
- MS-Office
- Operating System – Windows
- Strong employee management and resource allocation skills
- Solid ability to maintain database of available parts and maintenance dates
- Substantial communications skills
- Strong ability to prioritize work
- Ability to motivate a team and function independently as needed
- Ability to collaborate with senior management and sales teams to ensure corporate goals are met
- Quality improvements
- Program Management
- Learning Management Systems
- Performance Assessment
- Training solutions development
- Schedule Management
- Product Development
- Schedule Coordination
- Coaching and Mentoring
- Presentation
- Verbal and written communication
Languages
English
Hindi
Telugu
Personal Information
- Father's Name: B. Krishna Murthy
- Date of Birth: 01/12/86
- Nationality: Indian
- Marital Status: Married
Disclaimer
I hereby declare that the above information and particulars are true to the best of my knowledge and belief.
Timeline
Training consultant
Blue Ocean Corporation
03.2024 - Current
Senior Program Consultant
GUS Education
11.2021 - 11.2023
Inbound sales specialist
Monster india
11.2019 - 11.2020
Inbound sales specialist
Rapidue technologies
03.2019 - 10.2019
Inbound sales executive
Dream valley agretic pvt ltd
01.2015 - 09.2018
Store Manager
ARUN JYOTHI Enterprises
03.2013 - 03.2014
Customer Care Executive (CSE)
UNINOR
04.2009 - 03.2011
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