B Manohar Singh

• Leading the Global AP Payment team as a STLO, actively contributing to all phases of project (ERP system migration) execution. This encompassed strategic planning, comprehensive gathering of both business and technical requirements, ensuring system compliance and controllership, and facilitating a seamless transition. Instrumental in advancing the company's objective to boost Teller ERP system adoption rates by X% by the end of year 2027.
• Holding the role of Senior Program Manager within the Global AP Payments team, leading initiatives to expand business operations into the Retail and Transportation sectors. Responsibilities included thorough review of business requirements, collaborating with banking partners to facilitate host-host network integration, orchestrating User Acceptance Testing (UAT) and Production Validation Testing (PVT) with operations teams, and delivering concise project updates during business review meetings.
• Driving efforts to streamline Payment Product (function within Global AP Payments) management processes and enhance operational efficiency by collaborating closely with the technology team. Initiated the enhancement of existing tools, notably 'Define', to centralize and structure business requirements. This initiative aimed to transform these requirements into a systematic language, enabling automated system configuration and reducing reliance on manual intervention.

Role 1: Concur System Administrator | Team: Global Employee Expense Reimbursement | Amazon [2021 – till date]

• Manage all aspects of the expense reporting system, monitor employee compliance of the Travel & Entertainment policy; and support the corporate card program
• Concur system configuration related to approval workflow, audit rules, exception management and validation rules to establish system controls
• User profile and permission management for different roles (employee, auditor, admins, delegate etc.,)
• Risk identification, conduct reviews and control testing of expense reports and compliance policies
• Learn and implement company policies in regards to the local jurisdictions and country regulations
• Implement compliance and system changes to minimize company’s associated risks and develop risk mitigation options
• Integration with multiple other systems (internal and external) to ensure data completeness and accuracy from people data management perspective
• Develop and test all administrative system changes within Concur including new policies, expense type forms and generating audit rules.
• Execution of daily Cognos reporting and other related responsibilities for populating excel data used by compliance, legal, HR, finance and outside auditors
• Partner with technical teams to drive automation with system configurations and resolve any upstream or downstream issues in a timely matter
• Oversee all aspects of the Executive Leadership team expense reporting
• Maximized system availability through development and testing of contingency plans

Role 2: Program Manager | Team: Global Employee Expense Reimbursement | Amazon [2021 – till date]

• Oversaw file system and storage upgrades while safeguarding data integrity and redundancy.
• Served as subject matter expert on proposed technology purchases.
• Drove continuous improvement of IT governance processes.
• Oversee all aspects of the expense reporting system, monitor employee compliance of the Travel & Entertainment policy; and support the corporate card program (AMEX, VISA, MasterCard).
• Established network specifications and analyzed workflow, access, information and security requirements.
• Managed onboarding and offboarding of employees.
• Conduct reviews and control testing of Expense reports and compliance policies
• Learn and implement Company policies in regards to the local jurisdictions and country regulations.
• Summarizing Expense report and compliance finding to present to leadership teams
• Developed measurable goals to decrease the number of expense reporting errors by collaborating with Compliance to better educate employees
• Implement compliance and system changes to minimize company’s associated risks and develop risk mitigation options
• Educate and prepare employees on procedures and company policies through initial sales training presentations
• Provide support to employees via email, ticketing, and in person to further strengthen relationships
• Develop and test all administrative system changes within Concur including new policies, expense type forms and generating audit rules.
• Created and executed daily Cognos reports within Concur to improve internal controls and analyze compliance data
• Execution of daily Cognos reporting and other related responsibilities for populating excel data used by compliance, legal, HR, finance and outside auditors
• Partner with technical teams to drive automation with system configurations and resolve any upstream or downstream issues in a timely matter.
• Oversee all aspects of the Executive Leadership team expense reporting
• Collaborate with team members to outline additional responsibilities to accomplish to ensure all deadlines are met
• Maximized system availability through development and testing of contingency plans.

Senior Business Analytics | Team: Global Accounts Payable Analytics | Amazon [2019 - 2021]

• Analyzed overall expense & corporate card program metrics to identify opportunities to improve employee reimbursement expense
• Supported leadership team with reporting, analysis, and business presentations to inform divisional strategies
• Developed QuickSight operational dashboard for business review meetings with operational leadership team and separate dashboard for business team
• Derived recommendations from analysis that have impact on multiple teams and provide significant business value
• Solved the most complex and ambiguous analytic projects of the broader organization
• Partnered with Finance & Planning team to analyze cost per transaction and operational efficiency metrics and proposed solution towards resource planning
• Owned the effective communication of metrics and analysis
• Owned and delivered deep dives in the form of narratives that influence business direction
• Recruited new members (2 BAs) for business analysis team to support division growth and to meet various businesses analytics/reporting requirement
• Trained new analysts on corporate policies and procedures and implemented mentoring program, reducing onboarding time
  

Financial Analyst II | Team: Global AP Payments | Amazon [2011 - 2019]

• Lead Global Payments team and supporting below core activities in more than 30+ countries.
• First point of contact for any payment related issues or escalations and owns the responsibility of drafting one pager and report it to direct manager.
• Primary owner of ‘Planning’, ‘Documentation’ and ‘Execution’ of month-end payment calendar for NA & APAC region and successfully managing all the month-end activities in timely manner.
• Working with multiple partners within and outside organization (Treasury, Cash Management, Vendor Master, Accounts Payable, Accounting, IT and Banks) to understand the business requirements, exceptions, suggestions on process improvements and working on automating the process wherever manual intervention exist.
• Regular interaction with Global Financial System (IT) in fixing the preliminary and long-term process related issue.
• Regular coordination with Cash Management team to ensure Amazon’s accounts have enough funds to accommodate daily payment files.
• Owns the responsibility of sharing Cash-In-Transit data to Cash Accounting Team on monthly basis.
• Resolving bank reconciliation open items for the below categories:
• Taking proactive measures on below scenarios:
• Working on unscheduled invoices which are sitting unpaid in system due to multiple reasons (incorrect parameters, billing invoices into incorrect entity/region, payment schedule does not exist etc.,) and sending data/analysis to respective team for further actions.
• Scheduled weekly conference call with counter parts to review weekly performance and discussion on any process update/new launches/prioritization/escalation (if any).
• Preparing training plans and conducting training sessions to new joiners.
• Grooming team members by giving training on end-end payment process and sharing best practices on floor.
• Responsible for team members shift timings, leave management, work allocation and quality check of daily production.

Process Associate | Shared Service Centre | Genpact [2009 to 2011]

• Scanning invoices and uploading into shared folder
• Invoice Processing
• Running payment batches
• Vendor account reconciliation