Summary
Overview
Work History
Education
Skills
Accomplishments
Timeline
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B N Manjula

Subject Matter Expert
Bellary

Summary

Tech-savvy Subject Matter Expert with in-depth knowledge of computer networks, network security and operating systems. Offerical 3.5 years of experience contributing to continuous improvement of quality support functions by identifying opportunities for improving efficiencies and effectiveness. Expertise in maintaining high quality of the project and training associates. Committed to effectively resolving support requests via different channels.

Overview

5
5
years of professional experience
3
3
years of post-secondary education
4
4
Languages

Work History

Subject Matter Expert

Amazon
Hyderabad
04.2019 - Current
  • Designed and prepared technical reports, studies and related documentation.
  • Supported teams in continuous delivery of quality products and services, enhancing usage and introducing new features.
  • Improved user productivity and efficiency through system training and support.
  • Collaborated with management to identify and prioritize new development concepts.
  • Analyzed business problems, identifying root causes and developing robust solutions.
  • Worked with multidisciplinary teams in new product rollout, effectively addressing inquiries and troubleshooting issues.
  • Developed and presented business cases, presentations and reports to senior management.
  • Documented diagnostic results and supported root cause analysis and troubleshooting.
  • Led teams in scheduled and unscheduled equipment maintenance to optimize readiness.
  • Prepared proposal documentation and specifications based on user analytics.
  • Updated team with new updates and trained accordingly
  • Interacted with multiple stakeholder and delivered required result.
  • Handled10 associates as their formal coach/mentor and their core with responsibilities of being TRON associate.
  • Lead team meeting with daily performance aspects and weekly business reviews.

Information Process Enabler

Tata Consultancy Services
Pune
10.2017 - 04.2019
  • Worked with customers to understand needs and provide excellent service.
  • Used coordination and planning skills to achieve results according to schedule.
  • Participated in team-building activities to enhance working relationships.
  • Improved operations through consistent hard work and dedication.
  • Worked flexible hours across night, weekend and holiday shifts.
  • Resolved problems, improved operations and provided exceptional service.
  • Prepared variety of different written communications, reports and documents.
  • Training new hires about the process and updates
  • Used Microsoft Word and other software tools to create documents and other communications.

Education

Bechalore's of Commerce - Finance

Ballari Business College
Karnataka
07.2014 - 07.2017

Skills

Self-Motivated

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Accomplishments

  • Supervised team of 10 staff members.
  • Achieved team performance by constant support and motivating team.
  • Documented and resolved issues which led to process improvement.
  • Achieved 100% by completing task with accuracy and efficiency.

Timeline

Subject Matter Expert

Amazon
04.2019 - Current

Information Process Enabler

Tata Consultancy Services
10.2017 - 04.2019

Bechalore's of Commerce - Finance

Ballari Business College
07.2014 - 07.2017

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B N Manjula Subject Matter Expert