Bobbie York
Crawfordsville
Summary
Dynamic Equipment Support Technician with a proven track record at Walmart, excelling in equipment troubleshooting and delivering exceptional customer service. Recognized for enhancing operational efficiency and maintaining meticulous attention to detail while managing multiple projects. Adaptable and organized, I consistently foster a positive team environment and ensure optimal patient care in fast-paced settings.
Overview
18
18
years of professional experience
Work History
Equipment Support Tech
Walmart
Crawfordsville
07.2015 - Current
- Troubleshoot issues with Ophthalmic equipment in Vision Centers and Audiology equipment in Hearing Centers
- Issue PO for Tech Visits
- Issue PO for Hearing Center annual calibrations
- Order equipment to replace broken
- Other special projects as needed
- Excellent communication skills, both verbal and written.
- Ability to learn quickly and adapt to new situations.
- Assisted with day-to-day operations, working efficiently and productively with all team members.
- Demonstrated strong organizational and time management skills while managing multiple projects.
Finish Associate
Walmart
Crawfordsville
06.2014 - 07.2015
- Spotted and blocked lenses to ensure correct RX
- Mounted lenses into frame
- Volunteered for extra shifts during holidays and other busy periods to alleviate staffing shortages.
- Ensured compliance with company safety regulations at all times while on the job.
Optician
Walmart
Lafayette
10.2013 - 06.2014
- Evaluated incoming prescriptions from optometrists for accuracy before dispensing eyewear to prevent potential errors or dissatisfaction.
- Filed claims with vision and medical insurance companies to garner payment for optical services.
- Provided exceptional customer service by attentively listening to patient concerns and addressing them promptly.
- Aided patients in selection of flattering eyeglass frames appropriate for prescription and style preferences.
- Verified and updated patient records promptly to guarantee accurate prescription information.
- Increased sales by effectively communicating the benefits of various lens coatings, materials, and frames to customers.
- Enhanced patient understanding of vision care options through comprehensive explanations of insurance benefits and coverage.
- Contacted patients when eyeglasses or contact lenses arrived in store and assisted with final fitting.
- Educated patients on proper use, care and maintenance of eyeglasses and contact lenses.
- Managed inventory levels efficiently to guarantee adequate stock availability while minimizing excess supply expenses.
- Performed basic pretesting testing for new patients.
Department Manager
Walmart
Lafayette
10.2011 - 06.2013
- Oversaw inventory management processes, maintaining optimal stock levels while minimizing waste and losses.
- Collaborated with other departments to ensure seamless coordination in achieving company-wide objectives.
- Streamlined inventory management processes, resulting in more efficient replenishment system and reduced stock shortages.
- Championed customer-first approach, significantly enhancing customer experience and loyalty.
Assistant Manager
Walmart
Indianapolis
06.2007 - 10.2011
- Supervised day-to-day operations to meet performance, quality and service expectations.
- Maintained a clean, safe, and organized store environment to enhance the customer experience.
- Monitored cash intake and deposit records, increasing accuracy, and reducing discrepancies.
- Assisted in recruiting, interviewing, hiring, and onboarding of new employees to maintain adequate staffing levels.
- Enforced company policies consistently while handling disciplinary actions when necessary with fairness and respect.
- Conducted employee performance evaluations, providing constructive feedback for growth and development.
- Optimized scheduling to ensure adequate staffing during peak hours, improving service efficiency.
Education
High School Diploma -
Fountain Central
Veedersburg, IN05-1994
Skills
- Equipment troubleshooting
- Friendly, positive attitude
- Customer service
- Attention to detail
- Flexible and adaptable
- Organizational skills
Timeline
Equipment Support Tech
Walmart
07.2015 - Current
Finish Associate
Walmart
06.2014 - 07.2015
Optician
Walmart
10.2013 - 06.2014
Department Manager
Walmart
10.2011 - 06.2013
Assistant Manager
Walmart
06.2007 - 10.2011
High School Diploma -
Fountain Central