Bobbi Jo Villarreal
Portage
Summary
Dynamic Customer Service Supervisor with a proven track record at Odyssey Transport and Warehouse, excelling in problem-solving and time management. Expert in utilizing Excel and Power BI to enhance operational efficiency. Successfully managed complex rail logistics, ensuring timely deliveries and high customer satisfaction. Adept at multitasking and fostering strong client relationships.
Overview
8
8
years of professional experience
1
1
Certification
Work History
Customer Service Supervisor
Odyssey Transport and Warehouse
06.2022 - Current
Monthly/daily billing
Daily shipments
Daily receiving
Answering daily emails from customers (50-100)
Process credits from all Odyssey facilities
Reviewing all customer services shipment orders
Input rates for all Odyssey Facilities
Yearly Internal OSHA audits
Order Monthly rail cars for all Customers (UP & BNSF)
Investigate all rail shipment kick outs
Insure all correct MX shipments (Tariff,Tax ID's FF and MX broker)
Keep track of all rail shipments for all customers
Conduct interviews
Find carriers to shipment destinations/meet delivery requirements
Customer Service Representative
Odyssey Transport and Warehouse
11.2017 - 03.2023
monthly invoicing
daily truck and rail shipments
receive material
ship material
answer many emails
track shipments
Rail Logistics Planner
Cleveland Cliffs LLC
03.2022 - 07.2022
Weekly rail forecast
Track rail cars with class one carriers
Track any shipments for outside processors
handle any Mexico shipment with various issues with all outside and Burns Harbor rail shipments.
Education
No Degree - Billing And Coding
Indiana University Northwest
Gary, IN02-2025
Skills
- Problem-solving
- Time management
- Customer service
- Multitasking and organization
- Excel/pivot tables
- EDI/ASN
- Power BI
Certification
CPR
Billing and Coding
Timeline
Customer Service Supervisor
Odyssey Transport and Warehouse
06.2022 - Current
Rail Logistics Planner
Cleveland Cliffs LLC
03.2022 - 07.2022
Customer Service Representative
Odyssey Transport and Warehouse
11.2017 - 03.2023
No Degree - Billing And Coding
Indiana University Northwest
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