Reading, Music, Badminton, Creative Activities
Bobby Freddie
Program And Project Management Analyst
Bnagalore
Summary
Would like to work in a progressive organization, which provides the right environment to grow professionally and personally, provides a platform to acquire knowledge and develop skill sets to help contribute positively in the success of the organization.
Overview
9
9
years of professional experience
Work History
Program & Project Management Senior Analyst
Accenture Services Pvt Ltd
Bangalore
09.2021 - Current
- Develop comprehensive project plans outlining scope, goals, deliverables, timelines, and resources required.
- Collaborate with stakeholders to define project objectives and requirements.
- Create and maintain project documentation, including risk assessments and mitigation plans.
- Identify potential risks and issues that may impact project success.
- Working with different stakeholders towards set goal
- Arranging External and Internal Kick off calls with stakeholders to discuss about progress of Project
- Provide timely and accurate information to clients
- Established and maintained strong relationships with key stakeholders, including clients, vendors, and internal teams, to align project objectives with organizational goals.
- Conducted post-project evaluations, capturing lessons learned and contributing to continuous improvement of project management processes.
- Conduct regular status meetings and provide updates through reports and presentations.
- Monitor progress against milestones and take corrective actions when necessary.
- Generate regular progress reports for stakeholders.
- Document project activities, decisions, and outcomes.
- Resolve conflicts within project team or with stakeholders.
Senior Process Associate
Accenture Services Pvt Ltd
Bangalore
08.2013 - 09.2016
- Answer incoming calls and respond to customer's emails
- Manage and resolve customer complaints
- Provide product and service information to customers
- Research, identify, and resolve customer complaints using applicable software
- Document all call information according to standard operating procedures
- Upsell products and services
- Other duties as assigned.
Customer Service Executive-Key Accounts
Uniworld Logistics Pvt Ltd
Bangalore
03.2011 - 02.2013
- Sending quotes to customer
- Handle & process shipment order's based on customer requirements
- Ensure timely & accurate invoicing
- Coordinating with respective origins & destination offices regarding the pickup & arrival of the shipments
- Sending pre alert documents on time to customers
- Tracking shipment details
- Monitor delivery schedules and coordinate with Airfreight and Sea freight Departments to ensure on-time delivery
- Send daily status report to customers on regular basis.
Business Development Executive
The Royal Bank of Scotland
Dubai
05.2007 - 06.2009
- Assisting the Team Leader
- Training new Team members
- Solving Customer's doubts and complaints
- Calling the customers, convincing them to take the product
- Collecting the necessary documents & verifying the documents
- Submitting the documents to the concern department for approval.
Education
B.com - Finance
ST. Thomas College., Calicut University
KeralaSkills
Certified Associate in Project Management(CAPM Certified)
Certified in Advanced Excel Formulas
Comprehensive problem solving abilities
Excellent personal relation and communication skills
Confident, Optimistic and possess excellent interpersonal skills
Possess a pleasant and efficient manner when dealing with the public and staff
Sound ability to work with minimal supervision and meet deadlines
Remarkable ability to organize, prioritize, and control job responsibilities
Completed Basic Computer Courses[MSWORD/EXCEL/POWERPOINT/INTERNET/EMAIL]
Good knowledge about latest technologies in the market
Typing skills-Reasonable fluency-English
Energetic and self-motivated
Time, Risk Management
Accomplishments
- Was the best monthly performer 4 times in Royal Bank of Scotland.
- Won six monthly and 2 Quarterly Operations Summit Award from Accenture
- Won Encore Awards Several months.
Interests
Personal Information
- Religion: Christian
- Date of Birth: 12/31/1989
- Gender: Female
- Nationality: Indian
- Marital Status: Married
Extracurricular Activities
Was involved in Event coordination, Volunteer activities for various events in school. Won awards for excellent performances in dance, choreography.
Disclaimer
I solemnly declare that the information given here is true, accurate to the best of my knowledge and belief.
References
Can be furnished upon request.
Timeline
Program & Project Management Senior Analyst
Accenture Services Pvt Ltd
09.2021 - Current
Senior Process Associate
Accenture Services Pvt Ltd
08.2013 - 09.2016
Customer Service Executive-Key Accounts
Uniworld Logistics Pvt Ltd
03.2011 - 02.2013
Business Development Executive
The Royal Bank of Scotland
05.2007 - 06.2009
B.com - Finance
ST. Thomas College., Calicut University