Dynamic Bodyshop Advisor with a proven track record at Rolling Wheelz Automobiles Pvt Ltd, excelling in customer service and problem-solving. Enhanced customer satisfaction through effective communication and accurate cost estimation, leading to increased repeat business. Skilled in vehicle inspection and fostering teamwork, ensuring high-quality repair outcomes.
Hi, I’m
Bobby kumar
Bodyshop Advisor
New Delhi
Summary
Overview
2025
years of professional experience
2
Languages
Work History
Rolling Wheelz Automobiles Pvt Ltd
Bodyshop Advisor
Job overview
- Resolved customer complaints promptly and professionally, maintaining the company''s reputation for excellence in service.
- Enhanced customer satisfaction by providing accurate estimates and explaining repair processes thoroughly.
- Maintained detailed records of all repair orders, guaranteeing accurate billing and tracking of completed work.
- Improved communication between technicians and customers, addressing concerns and ensuring timely updates on repair progress.
- Oversaw quality control measures throughout the repair process, guaranteeing consistent results meeting or exceeding expectations.
- Followed standard operating procedures to achieve consistent quality of work.
- Inspected vehicles to identify and document repair needs.
Automechanical Innovation Pvt Ltd
Customer Representative
09.2023 - 04.2024
Job overview
Fixigo
Customer Representative
03.2022 - 02.2023
Job overview
- Enhanced customer satisfaction by promptly addressing inquiries and resolving issues with professionalism.
- Collected customer information and analyzed customer needs to recommend potential products or services.
- Helped large volume of customers every day with positive attitude and focus on customer satisfaction.
- Increased repeat business through exceptional service, building trust and loyalty among clients.
- Maintained up-to-date knowledge of product and service changes.
Education
Delhi University
B.com from Business Statistics
03.2017
University Overview
Govt. Sarvodaya Bal Vidyalaya
12th
03.2014
University Overview
Govt. Sarvodaya Bal Vidyalaya
10th
03.2012
University Overview
Skills
Customer follow-up
Timeline
Customer Representative
Automechanical Innovation Pvt Ltd
09.2023 - 04.2024
Customer Representative
Fixigo
03.2022 - 02.2023
Bodyshop Advisor
Rolling Wheelz Automobiles Pvt Ltd
Delhi University
B.com from Business Statistics
Govt. Sarvodaya Bal Vidyalaya
12th
Govt. Sarvodaya Bal Vidyalaya
10th
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