Bobby Joseph Philip
Cochin
Summary
Driven professional with over 15 years of increasing responsibility in staff development, instructional design, and program administration seeking to take next career step with a respected organization. Highly skilled in content development, creating learning programs and initiatives, and leveraging learning solutions to achieve education goals. Demonstrated success in establishing best practices to sustain business goals and advance training initiatives.
Overview
9
9
years of professional experience
Work History
Head of Operations & Training
Osprey International Institute LLP
09.2021 - Current
- Established training programs (HAAD/DHA/MOH/PROMETRIC/Logistics & Supply chain Management/OET/GERMAN/ARABIC LANGUAGES)
- Training Guidance.
- Recruitment of Training Faculty.
- Scheduling of Training & Monitoring.
- Research training course programs.
- Digital media promotion Activity development.
- Public Relations.
- Business Promotion
- Client Acquisition
- Acquisition of training materials and study materials.
- Responsible for P/L
- Throughout the course of 18 months, established 252 student admissions.
- 236 of 252 pupils who showed up passed on their first try.
Sales & Business Development Manager
Qatar Tec WLL
01.2020 - 09.2021
Branch Sales Manager
ESAF Small Finance Bank
04.2017 - 12.2019
- Interviewed, hired, and Trained & developed sales team of 12 ROs.
- Managed branch sales, customer service, finances, and recordkeeping.
- Resolved customer complaints to maintain high level of satisfaction.
- Analyzed financial statements to identify cost control initiatives.
- Received regional branch recognition award for ten million RTD value sales in March 2018.
- Received regional branch recognition award for twelve million RTD value sales in September 2018.
- Received certificate of excellence in Shubh Aarambh contest of ESAF - Metlife LIC during January 2019.
- Received certificate of excellence in CARNIVAL contest of ESAF -Bajaj Allianz LIC during AUG 2019.
Training-manager
Reliance Life Insurance Co Ltd
05.2008 - 07.2009
- Accomplished multiple tasks within established timeframes.
- Onboarded new employees with training and new hire documentation.
- Cross-trained existing employees to maximize team agility and performance.
- Maximized performance by monitoring daily activities and mentoring team members.
- Evaluated employees' strengths and assigned tasks based upon experience and training.
- Adjusted job assignments and schedules to keep pace with dynamic business needs, factoring in processes, employee knowledge and customer demands.
Agency Manager
ICICI Prudential Life Insurance Co Ltd
04.2006 - 05.2008
- Recruitment of FOS.
- Recruited 163 FOS.
- Licensed 142 FOS by providing IC 33 intense training.
- Certificate of excellence for top licensing from April07-December07 in Lakshya region.
- Promoted as Agency Manager in Oct 2007.
- Maintained high standards of customer service by building relationships with clients.
- Sold life and other various insurance products to individuals and affinity groups within assigned territory using consultative selling techniques.
- Performed BOP presentations to prospective FOS.
Education
Bachelor of Arts - History of The World
Mahatma Gandhiji University
Kottayam04.1992
Skills
- Training Employees
- Product Training
- Instructional Design
- Objective Handling
- Program Administration
- Content Development
- PeopleSoft Training
- Sales Training
- Compliance Training
Accomplishments
- Certificate of excellence for the top licensed FOS in the Lakshya region from April 2007 to December 2007.
ICICI Prudential. - Started as a Unit Manager before being elevated to Agency Manager in October 2007. ICICI Prudential.
• Esaf SFB's "CARNIVAL" contest top performance award certificate of excellence In August 2019, Bajaj Allianz LIC.
• Esaf SFB's " Shubh aarambh" top performance Award Certificate of Excellence for PNB-Metlife LIC in January 2019.
• A Certificate of Merit for reaching an RTD Value of Rs 12,000,000 in September 2018.
(Provided by Esaf Small Finance Bank CMD.)
• A Certificate of Merit for reaching an RTD Value of Rs 10 million in March 2018.
• (Issued by CMD of Esaf Small Finance Bank) (Issued by CMD of Esaf Small Finance Bank)
• During my tenure as Sales Manager ,From 10 million QAR per month, sales volume climbed to 17 million QAR per month. Qatari firm Qatar Tec WLL.
Languages
English
Bilingual or Proficient (C2)
Hindi
Advanced (C1)
Malayalam
Bilingual or Proficient (C2)
Tamil
Intermediate (B1)
Timeline
Head of Operations & Training
Osprey International Institute LLP
09.2021 - Current
Sales & Business Development Manager
Qatar Tec WLL
01.2020 - 09.2021
Branch Sales Manager
ESAF Small Finance Bank
04.2017 - 12.2019
Training-manager
Reliance Life Insurance Co Ltd
05.2008 - 07.2009
Agency Manager
ICICI Prudential Life Insurance Co Ltd
04.2006 - 05.2008
Bachelor of Arts - History of The World
Mahatma Gandhiji University
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