Bobbyshree Gunturu
Cheltenham,Gloucestershire
Summary
Technology Analyst with well-rounded background implementing new technological solutions and improvements. Dedicated to achieving ideal results by identifying project goals troubleshooting problems, and recommending hardware and software solutions. Proficient in cutting-edge technologies with passion for continuous learning. Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals.
Overview
1
1
year of professional experience
7
7
years of post-secondary education
1
1
Certification
Work History
Senior Technical Analyst
DXC Technology
Bengaluru, Karnataka
07.2020 - 01.2021
- Expertly handled customers and users at multiple levels and applied appropriate de-escalation strategies using HPSM software.
- Worked closely with end-users to assess business requirements, support change and deliver high-quality customer experiences.
- Developed solutions for critical software issues, guiding customers through bug fixes and reactive maintenance.
- Resolved high volume of allocated incidents faster than company averages SLA's for the brands like Jimmy Choo, Bally and Belstaff.
- Provided remote support for product functionality, maintenance and troubleshooting. Managed and prioritized allocated incoming support tickets.
Technical Analyst
Unisys India
Bengaluru, Karnataka
12.2019 - 06.2020
- Maintained internet and intranet websites to maximize reliability and usability. Offered technical advice to programmers and developers to help optimize designs.
- Conducted server back-up and recovery operations in line with protocols. Established and troubleshot network and data communications systems.
- Investigated problems with hardware and software to trace faults. Controlled access to computer network, setting up accounts and access levels.
- Used ServiceNow to track support tickets and document actions. Communicated technical concepts to customers clearly by phone, email and online chat.
Education
Master of Science - Data Science
Cardiff Metropolitan University
Cardiff 01.2021 - 12.2023
Bachelor of Science - Computer Science
K. S. Institute of Technology
Bengaluru, Karnataka 08.2015 - 05.2019
Skills
- Systems administration
- Microsoft Office 365
- CRM and office management software
- Database administration
- Salesforce
- Skilled in TCP/IP and WAN
- Application installations
- Knowledgeable in Mac systems
- Excel proficiency
- Quality Assurance reporting
Languages
English
Fluent
Hindi
Intermediate
Telugu
Native
Tamil
Intermediate
Certification
Salesforce administrator:
- Creating objects, fields and relationships.
- Implementing various profiles and layouts.
- Implementing various rules, workflows, triggers, controller as per business requirement.
- Developing reports, dashboards and processes to continuously monitor data quality and integrity.
- Execute data loads, setup and manage security, user permissions, password resets, break/fix instructions and data access.
Timeline
Master of Science - Data Science
Cardiff Metropolitan University
01.2021 - 12.2023
Senior Technical Analyst
DXC Technology
07.2020 - 01.2021
Technical Analyst
Unisys India
12.2019 - 06.2020
Bachelor of Science - Computer Science
K. S. Institute of Technology
08.2015 - 05.2019
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