BOB RICHARD P
Bengaluru
Summary
Senior Digital Product Specialist with extensive experience in Salesforce product ownership and change management at NOVONESIS. Achieved a 25% increase in onboarding efficiency and streamlined global sales processes following a merger. Skilled in data analysis and agile methodologies, facilitating significant digital transformations across teams.
Overview
15
15
years of professional experience
1
1
Certification
Work History
Senior Digital Product Specialist
NOVONESIS
Bengaluru
01.2024 - 11.2025
- Served as Process Owner for Salesforce Sales Operations, driving workflow enhancements and ensuring data quality.
- Captured requirements from global divisions, managing change requests via Jira.
- Led user enablement for over 300 sales users, designing training materials and conducting workshops.
- Analyzed Salesforce and AAO data to inform strategic account decisions.
- Collaborated with IT and Commercial Excellence teams on digital rollout initiatives.
- Supported post-merger Salesforce integration, unifying two global sales processes.
- Enhanced onboarding efficiency by 25% through standardized documentation implementation.
- Strengthened data governance and improved reporting accuracy across all operations.
Senior Business Systems Specialist
NOVOZYMES SOUTH ASIA PVT. LTD.
Bengaluru
04.2013 - 12.2023
- Served as Business Analyst and Functional Consultant for global R&D, Sales, and Quality units.
- Led projects integrating SharePoint, Azure Cloud, Power BI, and Dynamics CRM.
- Acted as Scrum Master/Proxy Product Owner for cross-functional teams in Denmark & India.
- Supported Azure DevOps and O365 environments ensuring compliance and uptime.
- Projects:
- Capture Phase II – Migrated medical databases to Azure Cloud with new UI.
- Zynergy – Integrated project management tools with Power BI and SAP.
- HHC DataBot – Automated reporting on SharePoint, cutting manual work ≈ 30%.
Sales Analyst
NETAPP SYSTEMS (INDIA) PVT. LTD.
Bengaluru
09.2012 - 04.2013
- Supported sales operations, validated CRM data, and generated performance reports.
Product Support Engineer
AVANKIA SOFTWARE PVT. LTD.
Hyderabad
07.2010 - 09.2012
- Delivered CRM support for global clients and built early Salesforce expertise.
Education
National Diploma in Computing -
NZSE
Auckland, New Zealand01.2008
B.Tech -
Jawaharlal Nehru Technological University
Hyderabad01.2006
Skills
- Salesforce product ownership
- Business analysis
- Change management
- Sales enablement
- Agile delivery
- Data analysis
- Documentation
- CRM strategy
- Digital transformation
- Salesforce expertise
- SAP analysis for office
- Excel proficiency
- Jira management
- ServiceNow administration
- Userlane navigation
- SharePoint collaboration
- Microsoft Teams usage
- Microsoft CoPilot integration
- Agile methodologies
- Scrum framework
- Azure DevOps practices
- Power BI analytics
Certification
- Scrum Master (Certified)
- Product Owner (Certified)
- ITIL v6 Foundation
- Microsoft Dynamics CRM 2011
Professional Highlights
- Contributed significantly to the Salesforce unification project post-merger (Novozymes–Chr. Hansen), aligning two legacy sales processes into one global CRM platform.
- Enabled 300+ global sales users through Salesforce training, user guides, and structured adoption programs.
- Delivered business process optimization and data governance improvements, increasing reporting accuracy and cutting manual workload by 25–30%.
- Partnered with global Commercial and IT teams to drive digital transformation and improve sales process efficiency.
Timeline
Senior Digital Product Specialist
NOVONESIS
01.2024 - 11.2025
Senior Business Systems Specialist
NOVOZYMES SOUTH ASIA PVT. LTD.
04.2013 - 12.2023
Sales Analyst
NETAPP SYSTEMS (INDIA) PVT. LTD.
09.2012 - 04.2013
Product Support Engineer
AVANKIA SOFTWARE PVT. LTD.
07.2010 - 09.2012
National Diploma in Computing -
NZSE
B.Tech -
Jawaharlal Nehru Technological University