BODDEDA VENKATA LAXMAN KUMAR

• Taking Care Of Data & Voice Products And Maintaining SLA As Per Company Targets With Good Support
• Provided technical support to customers, including troubleshooting software and hardware issues.
• Resolved escalated customer issues by providing professional advice and guidance.
• Ensure Follow up with FE to align as per feasibility end to end closure

• Revenue generation on accessories and Extended warranty, per month achieving target of 7,00,000 and achieving 100% every month.

• Maintaining the stock properly in BOH ( Back of house ) department wise

• Clearing defective stock before the TAT

• Giving the PI ( Physical inventory ) to respective department team leaders

• Focusing on main aging SKUs for clear

• Customer Support – handling escalations

• Software installation, Recovery management and Data Backup.

• Working with SAP CRM for call assigning and completion with the guidelines of HO

• Coordinating with service related issues with the Store managers & By End of the day( EOD) reporting to the consent Service Centre Manager, & State Service Manager for day to day activity

• To maintain service centre operations as per company process turnaround time(TAT) • Handling customers service related problems and giving solution for their queries/complaints/requests.

• To Assign the customer complaints and Installation Request to Respective Technician’s

• Follow up to Technicians for Good Revenue and Reliance care plan (RCP) (Annual Maintains Contracts) selling.

To track each complaint/query until closure and feedback taken from the customer through SAP.

• Coordinating with Parts Team Mother Ware House (MWH) for Parts pending calls day to day activity through SAP.

Follow up with the service center team for pending calls before going to aging.

• Regularly using mail process to communicate the complaints track

• Daily arranging the call back to customer for pending complaints

• Providing help and advice to customers using company’s products and services.

• Keeping accurate data of discussions and correspondence with customers.

• Writing reports analyzing the customer service that the company provides.

• Developing feedback and the complaints procedures of the organization

• Learning about the products and services of organization and being up to date.

• To sell extended warranty to customers

• Drive the team to explain the Extended warranty while visiting time

• Explain the use of accessories to customers

• To achieve the revenue targets with out fail

• Sell the attachments and explain its benefits

Do the follow up with old customers for paid services

Handling 120 Members With Sales & Customer Support Along With HR Activities.

• Taking Care Of Both IP & OPD Cases
• Follow up regarding vaccination for babies on time
• Fixing doctor Appointments as per availability
• Worked for General Pediatric & Pediatric Gastro Dept

• Taking Care Of Inbound Calls & Outbound Calls Along With Mails To Ensure Good Quality Support
• Resolved customer issues in a timely manner.
• Promoted additional products or services to meet customers' needs.
• Provided support during peak periods of activity.
• Collaborated with colleagues to resolve complex customer queries.