Boivabi Bordoloi

Dynamic Customer Support Engineer with 3 years of experience at GoHighLevel and LeadSquared, excelling in technical problem-solving and customer relationship management. Proven ability to enhance client satisfaction through effective communication and adaptability. Proficient in Python and dedicated to continuous learning, ensuring seamless integration and support for diverse client needs.

• Completed 2 years in LeadSquared and GoHighLevel as a Product support engineer.
• Successfully monitored and maintained critical applications, ensuring uninterrupted operations along with user satisfaction and handled different types of escalations
• Collaborated with cross-functional teams to gather and analyze business requirements, resulting in more efficient processes and improved workflows
• Provided invaluable user support and training, bridging the gap between technical teams and end-users
• Implemented proactive measures for security, compliance, and disaster recovery, safeguarding valuable assets and data
• Played a pivotal role in project support, ensuring that technical solutions met business needs and project objectives were achieved

**   Application Support and Maintenance:- 

• Monitored application health, addressing technical issues promptly to minimize downtime
• Applied patches, updates, and security measures to safeguard applications and data.
• Conducted performance optimization to enhance resource efficiency.
• Proactively identified areas for improvement and worked collaboratively to implement enhancements.

**   User Support:- 

• Offered expert assistance to end-users, ensuring smooth application usage.
• Delivered comprehensive training, making complex technical concepts accessible to non-technical stakeholders.

**   Documentation:-

• Maintained meticulous documentation of configurations, issues, and solutions.
• Produced user-friendly manuals and training materials.

**  Configuration Management:-

• Oversaw application configurations, user accounts, and permissions, aligning them with business needs.

**  Business Analysis:- 

• Led efforts to gather, analyze, and document business requirements.
• Facilitated stakeholder communication to translate needs into actionable solutions.
• Identified opportunities for process enhancement and automation.

**  Data Analysis:- 

• Extracted valuable insights from data, supporting data-driven decision-making
• Developed informative reports and dashboards.

**  Project Support:-

• Assisted in project management, ensuring technical solutions met business objectives.
• Helped define project scope and objectives, aligning them with business goals.

**  Reporting: 

• Produced reports on application performance, user satisfaction, and process. metrics.
• Translated data into actionable insights for informed decision-making.

**  Compliance and Security:- 

• Ensured adherence to regulatory requirements and security standards, protecting critical data and systems.

**  Change Management:- 

• Evaluated the impact of changes on business processes and users, developing change management plans to minimize disruption.