BOLLOJI MADHAVI
Hyderabad
Summary
Results-driven Team Lead offering 2.5 years of experience in team management, escalation handling, and operational excellence at Wipro . Skilled in driving production performance, mentoring new hires, and implementing workflow improvements that enhance efficiency and client satisfaction. Achieved 110% production targets for three consecutive quarters and reduced escalations by 25% through process optimization and training initiatives. Known for strong communication, analytical decision-making, and adaptability in dynamic work environments. Committed to delivering measurable results and supporting organizational growth.Passionate about continuous improvement, client satisfaction.
Overview
4
4
years of professional experience
Work History
Team Lead
Wipro
Hyderabad
11.2023 - 05.2025
- Led a team of 100 members handling annotation and mapping validation tasks
- Ensured 98%+ quality compliance by implementing double-layer QA checks and refresher training
- Tracked KPIs: Quality, Productivity, TAT, error rates and team performance dashboards
- Conducted RCA for recurring errors and implemented SOP updates to reduce quality gaps
- Managed daily client reporting and escalations via Google Sheets and internal dashboards
- Managed day-to-day staffing operations, including shift scheduling, handling employee call-ins, and filling in to maintain business continuity.
- Maintained operational efficiency by organizing team workflows and tracking task progress.
- Maintained team attrition and shrinkage within acceptable thresholds through proactive engagement and retention strategies.
- Designated tasks strategically to optimize team productivity and ensured timely completion of key deliverables.
Associate
Wipro
Hyderabad
07.2021 - 03.2023
- Within One year , moved into the Bulk team that handles new projects with direct client requests before release to the floor.
- Received two rewards and recognitions during these One year for excellent performance.
- Moved again to the Escalations team and acted as the main point of contact, handling entire floor escalations and bugs.
- Certified with Lead Smart Level-1 and selected for the role of Team Lead.
- Improved team quality and productivity by 20% within months through workflow optimization.
- Reduced error rate from 7% to below 2% by introducing peer reviews and knowledge-sharing sessions.
- Recognized as the Best Team Lead of Quarter 2, 2024, for consistent SLA achievement.
Education
Masters of Bussiness administrations - HR Specialization
Aurobindo Group of Instistuions
10-2022
B.COM - Computer Aplications
Av college of arts and science and commerce
01.2020
Skills
- Team Leadership and People Management
- SLA & Quality Management
- Root Cause Analysis (RCA)
- Process Training & Audits
- Productivity & Quality Reporting and escalation management
- Stakeholder Communication
Personal Information
- Date of Birth: 01/06/99
- Nationality: Indian
Hobbies and Interests
- Listening music
- Painting
- Photography
Languages
- Telugu
- Hindi
- English
- Telugu
Accomplishments
Recognized as 'Best Team Lead' in Quarter 2, 2024, for consistent SLA achievement.
Disclaimer
I hereby declare that the above written particulars are true to the best of my knowledge and belief. I take full responsibility for the accuracy of the details mentioned in this resume.
Timeline
Team Lead
Wipro
11.2023 - 05.2025
Associate
Wipro
07.2021 - 03.2023
Masters of Bussiness administrations - HR Specialization
Aurobindo Group of Instistuions
B.COM - Computer Aplications
Av college of arts and science and commerce