Oracle Weblogic and SOA
BALAJI BONAM
Associate Director
Hyderabad
Summary
Professional with robust background in directing and managing large-scale operations, consistently driving success through strategic planning and execution. Adept at implementing innovative solutions that enhance productivity and operational effectiveness. Known for fostering teamwork and adapting to evolving business needs, ensuring alignment with organizational goals.
Overview
19
19
years of professional experience
11
11
Certifications
Work History
Global Delivery Manager
Tata Consultancy Services
Hyderabad
04.2024 - Current
- Great experience with managed services setup and managing service delivery.
- Providing technical leadership to the development team and acting as the technical liaison representing this location for a geographically distributed engineering team.
- Drive company-level culture and technical goals, and initiatives within the team.
- Participate in and contribute to the execution and growth strategy for the team based on the product roadmap.
- Represent the team in all key avenues, internal/external, and other discussions.
- Foster and maintain relationships with key stakeholders and business partners.
- Own hiring, and assist engineering leadership in hiring strategies to bring on board high-quality talent.
- Strong Technical Focus and Leadership: Dive into complex technical issues, particularly within ColdFusion and modern front-end technologies (React, Angular), guiding the team through challenging problems.
- Service Ownership and Development Best Practices: Take charge of maintaining and operating your team's services, implementing development best practices to foster the production of high-quality, well-architected, and sustainable code.
- Cross-Training and Feature Balance: Foster cross-training initiatives, and maintain a healthy equilibrium between feature development and technical enhancements.
- Provide coaching and mentorship to engineers, emphasizing critical skills in demand and required.
- Conduct regular performance reviews to assess and support engineers' growth and development.
- Manage career development plans, ensuring alignment with individual and company goals.
- Commercial Insight and Stakeholder Communication: Utilize your interpersonal skills and commercial acumen to ensure team members understand the impact of their work on product delivery. Also, provide estimates for delivery to stakeholders.
- Vision Alignment and Strategic Clarity: Clarify the team's vision, mission, and strategy, ensuring alignment with company objectives to avoid wasted efforts.
- Incident Response and Root Cause Analysis – help scale a global 24/7/365 on-call rotation, and participate in critical incident responses.
- Ensure prompt and effective responses to incidents, and lead root cause analysis activities to prevent future occurrences.
- Continuous Improvement – Foster a culture of continuous improvement within the SRE team. Identify and resolve pain points across the entire engineering team, improve developer experience, and adopt best practices.
- Strong understanding of cloud computing services (AWS, Google Cloud, Azure).
- Collaborated with cross-functional teams to successfully deliver comprehensive solutions for clients.
- Transformed client digital strategies, leveraging cutting-edge technologies to enhance online presence and customer interaction.
- Managed client relationships through regular check-ins and updates on project progress.
- Evaluated client needs and expectations, establishing clear goals for each consulting engagement.
- Developed innovative strategies for clients, resulting in increased revenue and business growth.
- Assisted clients in navigating complex industry challenges with strategic recommendations.
- Enhanced communication among team members to foster collaborative and supportive work environment.
- Identified areas of improvement for clients'' operations, implementing targeted solutions to increase productivity.
- Analyzed data sets to identify trends and opportunities for process improvements within client organizations.
- Streamlined internal processes to enhance team efficiency and improve overall project outcomes.
- Developed and maintained strong client relationships, ensuring high levels of satisfaction and repeat business.
- Oversaw annual budget planning processes, ensuring financial goals were met while maintaining optimal resource allocation across departments.
- Managed cross-functional teams for multiple large-scale projects, successfully completing each on time and within budget constraints.
- Prioritized tasks and allocated resources appropriately to keep teams focused and productive.
- Successfully managed budgets and allocated resources to maximize productivity and profitability.
- Implemented ITIL best practices into daily operations, driving service quality improvements across all aspects of the department.
- Reduced troubleshooting time with comprehensive documentation of systems and procedures.
- Streamlined IT operations processes for enhanced efficiency and reduced downtime.
- I took ownership of driving AI initiatives across teams, identifying practical use cases, and turning ideas into working solutions that delivered real business value.
- Played a key role in evaluating and selecting the right AI tools and platforms, balancing innovation with cost, security, and ease of adoption.
- Led AI projects end-to-end — from early discussions and design to implementation and rollout — while ensuring solutions were scalable and aligned with business needs.
- Worked closely with security teams to ensure AI solutions followed cybersecurity best practices, including data protection, secure access, and proper SSL/TLS implementation.
- Collaborated with business leaders, architects, and delivery teams to responsibly introduce AI, manage risks, and embed AI capabilities into existing systems and processes.
Associate Director for Middleware Services
Techolution India Pvt Ltd
Hyderabad
02.2019 - 04.2024
- Strategic Client Relationship Management: Spearheaded strategic interactions with clients, ensuring alignment with critical business objectives, and fostering enduring client relationships. Provide expert guidance and leadership to enhance client satisfaction, and drive business growth.
- Technical Leadership & Cloud Development Excellence: Demonstrate unparalleled technical proficiency, particularly in cloud development, while efficiently managing significant delivery and operational functions for a team exceeding 60 members. Leverage expertise to drive innovation, and ensure the successful execution of complex projects.
- Business Reviews & Strategic Planning: Conduct comprehensive business reviews with clients to evaluate progress toward financial and growth targets. Lead the development and execution of strategic plans to drive business success and exceed client expectations.
- Efficient Problem Resolution and Escalation Management: Serve as the primary escalation point, delivering prompt and effective solutions to customer challenges. Proactively address operational inquiries and issues, ensuring a seamless client experience, and maintaining high levels of customer satisfaction.
- Performance Monitoring & Process Optimization: Rigorously monitor key performance indicators (KPIs) to meet service level agreements (SLAs), and drive continuous improvement. Identify procedural gaps, and collaborate with cross-functional teams to implement enhancements, optimizing overall efficiency and effectiveness.
- Data Analytics & Insights: Analyze client-related metrics and performance data to identify trends and opportunities for improvement. Utilize data-driven insights to drive strategic decision-making, and enhance service delivery capabilities.
- Team Leadership & Communication: Lead diverse teams with exceptional communication and relationship-building skills. Foster a collaborative and innovative team culture, emphasizing problem-solving and strategic thinking to achieve organizational goals.
- Pre-sales Leadership & Business Development: Drive pre-sales efforts and craft compelling proposals for new opportunities, leveraging offshore resources to drive business growth. Showcase expertise in managing the onboarding and training of high-performance teams to secure new business engagements.
- Client Issue Management & Ownership: Demonstrate expertise in managing escalations, and assume full responsibility for resolving client-related issues. Exercise strong decision-making and decision-making skills to mitigate risks, and ensure project success.
- Client Engagement & Global Collaboration: Possess a strong background in client management, particularly in roles requiring direct, onsite client interaction. Successfully collaborate with globally dispersed teams and stakeholders to deliver exceptional service, and drive client satisfaction.
- Very good experience in managing quality issues, creating, and managing quality event root cause analysis.
- Strong decision-making skills are required to make decisions on the determination of P1/P2/P3 situations.
- Taking ownership of critical incidents, coordinating with resolution parties, and establishing effective communication between stakeholders for post-incident reviews.
- Strong experience in service delivery and service support processes in an effective and cost-efficient manner.
- Certified ITIL, and strong application support experience.
- Project: Stryker, BSP |Environment: AWS, Azure, GCP cloud, Oracle WebLogic/SOA, Mule, and MFT. As2.
- Spearheaded project disbandment management from conceptualization through final execution, ensuring alignment with project objectives, schedules, and budgets.
- Conducted regular review meetings to monitor project progress, identify potential issues, and ensure timely completion and delivery to clients, while providing ongoing production support for applications.
- Directed software development activities, collaborating with clients to map business processes, and identify appropriate development methodologies for optimal project outcomes.
- Built and maintained tools, solutions, and microservices associated with deployment and operations platforms, ensuring compliance with customer service standards, and enhancing operational efficiency.
- Familiarity with continuous integration (CI) and continuous deployment (CD) methodologies and tools (e.g., Jenkins, GitLab CI).
- Led teams of up to 70 personnel, supervising daily performance, as well as training and improvement plans.
- Mentored junior staff members, providing guidance on professional development opportunities and career progression paths within the company.
- Supported sales team success by delivering technical expertise during client meetings and presentations.
- Assisted in closing deals by addressing customer objections and demonstrating the value of proposed solutions.
- Reduced time spent on proposal generation through effective use of templates, allowing more focus on customization for each client''s needs.
Engineering Manager, Cloud Solution Architect
IT Convergence India Pvt Ltd
Hyderabad
08.2016 - 03.2019
- Strategic Implementation Leadership: Spearheaded the strategic implementation of IT initiatives such as DevOps and operational readiness, leading organizational transformation towards cloud-centric solutions. Directed the development and execution of IT strategies to drive business objectives and enhance operational efficiency.
- Technical Support & Troubleshooting: Provided second and third-level technical support and troubleshooting to both internal and external clients, ensuring timely resolution of issues and optimal customer satisfaction. Demonstrated proficiency in identifying and resolving complex technical challenges to minimize downtime and maximize productivity.
- Documentation & Architecture Management: Documented design and architecture-related documentation for each application, ensuring currency and adequacy to support project objectives. Established robust documentation practices to facilitate seamless collaboration and knowledge transfer within the organization.
- Team Development & Mentoring: Mentored and developed team members to build and maintain a high-performing team, fostering engagement, well-being, and continuous skill refinement. Provided guidance and support to enhance team performance and drive professional growth.
- IT Operations & Maintenance: Demonstrated expertise in IT operations and maintenance, ensuring the smooth functioning of cloud-based systems and applications. Implemented proactive monitoring and maintenance strategies to optimize system performance and minimize disruptions.
- Performance Monitoring & Optimization: Monitored application performance, identified potential bottlenecks, and collaborated with developers to implement solutions. Utilized advanced monitoring tools and techniques to optimize system performance and enhance user experience.
- Custom Script Development: Developed custom scripts to optimize system efficiency and performance time, enhancing overall system productivity. Leveraged scripting languages and automation tools to streamline processes and drive operational excellence.
- Strategic Planning & Execution: Contributed to strategic planning initiatives, aligning technical solutions with business objectives to drive organizational success. Collaborated with cross-functional teams to identify opportunities for improvement and implement innovative solutions to enhance business operations.
- Project: Spire Energy | Client: ADS | Aug 2016 – Mar 2019 | Environment: Ansible, EC2, S3, IAM
- Orchestrated the setup of EC2 instances and security groups, and deployed applications and databases in AWS, contributing to the improvement of cloud architecture and deployment for private and public cloud environments.
- Configured and managed security groups and IAM roles, ensuring robust security measures and compliance with industry standards.
- Implemented monitoring processes for cloud environments using Cloud Watch and SNS, enhancing visibility and ensuring proactive issue detection and resolution.
- Played a key role in creating and managing S3 buckets, implementing policies for pre-prod and prod environments, and creating AMIs to facilitate efficient resource management and deployment.
- Project: Financial, Master Lock, MBCI, Concur | Client: Exterran Energy, Harry Division | Environment: Oracle Database, Oracle OIC, AWS, Weblogic, SOA, Tomcat, MFT
- Implemented Oracle Cloud services including Database 12c, Weblogic 12.2, SOA 12.2, OSB 12.2, and MFT 12.2, providing architectural designs for cluster high availability and disaster recovery setup.
- Upgraded Weblogic 11g to 12c and configured Weblogic/SOA/SOAP for high availability, ensuring system reliability and continuity of operations. Configured OHS for load balancing between managed servers, optimizing system performance and resource utilization.
- Led the monitoring, application performance, resolving potential bottlenecks to ensure optimal system functioning.
- Provided technical support and troubleshooting to internal and external clients, ensuring prompt issue resolution and maintaining high levels of customer satisfaction.
- Improved engineering processes by streamlining workflows and implementing efficient project management techniques.
- Identified areas of improvement in existing systems, providing recommendations that resulted in significant cost savings over time.
- Implemented quality control measures to reduce errors, resulting in increased customer satisfaction and repeat business.
- Optimized resource allocation, effectively managing budgets and manpower for multiple simultaneous projects.
Project Lead/Architectural Designer
Herbalife International India Pvt. Ltd
Bangalore
02.2014 - 07.2015
- Orchestrated day-to-day site monitoring, maintenance, installation, configuration, clustering, deploying applications, troubleshooting, load balancing, performance tuning, and maintenance of WebLogic Server, ensuring seamless production support.
- Demonstrated proficiency in Access Management (SSO), Directory Service (OID), Identity Management (IDM), conducting monitoring and troubleshooting of SOA Administration, and WebLogic Administration using EM Console and Admin Console.
- Leveraged expertise in AD utilities like addbatch, addmcmd, adctrl, etc., to apply application patches and RDBMS patches, administer concurrent managers, and troubleshoot concurrent request issues.
- Provided technical support to the development team for database issues and ongoing support to Oracle e-Business Suite Environments, fostering collaboration and problem resolution.
- Project: Herbalife | Environment: WebLogic Server, Oracle SOA Suite 11g, 12c, IDM, OID, Access Management (SSO)
- Managed day-to-day activities of the team, motivating members to achieve organizational goals, and developing/implementing timelines to achieve targets, delegating tasks effectively.
- Spearheaded the migration plan for Data Centre Migration, migrating over 50 application servers to the new Data Centre, and built DR sites for SOA production environments, ensuring business continuity and disaster recovery readiness.
- Installed and configured WebLogic server (10.3.6 and 12c), OSB 11g, Oracle webcenter as OHS Load Balancer, and Oracle SOA Suite 11g and 12c, facilitating efficient deployment and management of applications. Configured and tuned Sun JVM & JROCKIT, upgraded JVM and relocated JVM, JDBC Connection Pool with Oracle, DB2, and SQL Server, optimizing system performance and resource utilization.
- Managed multiple databases, administration servers, managed servers, machines, and node managers in different cluster environments, ensuring robust system architecture and scalability. Monitored JVM performance by adjusting WebLogic heap size and garbage collection parameters, ensuring optimal performance and reliability of applications.
- Deployed various applications like WAR files, EJB jars files, and enterprise application archives (EAR) on WebLogic using different deployment tools, facilitating seamless application deployment and management.
Principal Consultant (Lead SOA Admin/SOA DBA)
IT Convergence Pvt. Ltd
Hyderabad
12.2012 - 02.2014
- Conducted comprehensive capacity planning for new implementations, ensuring optimal resource allocation and performance.
- Provided live support for newly implemented environments, guaranteeing seamless integration and operation. Ensured on-call support for production WebLogic application infrastructure, addressing any issues to minimize downtime and ensure business continuity.
- Managed large-scale projects, ensuring timely completion within budget constraints.
- Built strong relationships with clients, fostering long-term partnerships and repeat business.
- Led cross-functional teams to deliver high-quality results on complex assignments.
- Oversaw project teams and maintained quality-minded schedules.
- Streamlined internal processes for improved efficiency and increased team productivity.
- Collaborated with subject matter experts to develop best practices and industry-leading methodologies.
- Optimized resource allocation to maximize return on investment across diverse projects.
Senior Technical Analyst (Sr SOA Admin/SOA DBA)
Oracle India Pvt. Ltd
Hyderabd
03.2008 - 11.2012
- Managed multiple projects simultaneously, ensuring timely completion and adherence to set budgets.
- Improved overall user experience within internal systems through rigorous usability testing leading up to final product launch.
- Facilitated effective communication between technical teams, stakeholders, and end-users by acting as a liaison during all phases of project development.
- Created comprehensive documentation for technical processes and procedures, serving as valuable resources for team members and external auditors alike.
- The Senior Technical Analyst will be responsible for the administration, monitoring, and support of Oracle SOA platforms across enterprise environments. This role focuses on ensuring stability, performance, security, and availability of SOA middleware components while working closely with application, infrastructure, and database teams.
Assistant Consultant
Genisys Integrating Systems India Pvt. Ltd
Bangalore
07.2007 - 03.2008
- Studied corrections from senior engineers to learn and grow professionally.
- Implemented backup and recovery processes for databases, ensuring data integrity and availability.
- Proactively monitored database health using various tools, identifying potential issues before they escalated into serious problems.
- Provided timely support for end-users experiencing issues related to Oracle databases or related applications, improving customer satisfaction levels.
Education
Bachelor of Science - Computer Science
Adhara University
Narasapur01.2002
Skills
Global operations
Innovation management
Team supervision
Incident management
Application support
Cost estimation
Stakeholder management
Delivery management
Infrastructure management
Configuration management
Release management
Cross-functional coordination
Scalability strategies
Security protocols
Load balancing
Service-oriented architecture
Enterprise application integration
Continuous integration
Accomplishments
- Received the Night on The Town award for the years 2008-09 and 2009-10 from Oracle, recognizing outstanding performance.
- Recognized as a Top Performer for two consecutive quarters by Oracle.
Software
Del Boomi
Managed file Transfers & AS2,AS4
Informatica
AWS,AZURE,GCP
IAM,SSO,AD
PowerBI
Service Now
Datadog
Disaster Recovery Setup
DevOps,CICD
SSL and Vulnerability Management
Certification
Certified ITIL V3
Timeline
Global Delivery Manager
Tata Consultancy Services
04.2024 - Current
Associate Director for Middleware Services
Techolution India Pvt Ltd
02.2019 - 04.2024
Engineering Manager, Cloud Solution Architect
IT Convergence India Pvt Ltd
08.2016 - 03.2019
Project Lead/Architectural Designer
Herbalife International India Pvt. Ltd
02.2014 - 07.2015
Principal Consultant (Lead SOA Admin/SOA DBA)
IT Convergence Pvt. Ltd
12.2012 - 02.2014
Senior Technical Analyst (Sr SOA Admin/SOA DBA)
Oracle India Pvt. Ltd
03.2008 - 11.2012
Assistant Consultant
Genisys Integrating Systems India Pvt. Ltd
07.2007 - 03.2008
Bachelor of Science - Computer Science
Adhara University