BOOBALAN KUMAR

• Bill of Lading manifest in export documentation:

Managed the input and verification of Bill of Lading (BL) and manifest data in the system.

Ensured accuracy and compliance with shipping regulations and company policies.

Assisted in the timely submission of the manifest to customs, and maintained TAT.

• Communication and draft correction:

Managed email correspondence between teams across different areas to ensure seamless communication.

Identified and resolved operational issues by coordinating with relevant stakeholders.

Drafted, reviewed, and corrected official communication to maintain accuracy and professionalism.

Handled escalations efficiently, ensuring prompt resolution, and customer satisfaction.

Maintained detailed records of issues and resolutions to improve future processes.

• Quality check and audit for BL:

Audited shipping documents to identify discrepancies and prevent errors in processing.

Verified key details such as consignee info, cargo descriptions, and container details, etc.

Collaborated with teams to rectify inconsistencies and enhance operational efficiency, and conducted error trend analysis to minimize process errors.