BOOPALAN ARUCHMAY
COIMBATORE
Summary
Qualified Senior Infrastructure Support Specialist with 7+ years of experience in network infrastructure, service desk operations, and customer support. Proven expertise in monitoring and troubleshooting alerts across various functions, ensuring optimal system performance and rapid incident resolution. Strong skills in handling network operations, infrastructure management, and delivering exceptional technical support.
Overview
8
8
years of professional experience
1
1
Certification
Work History
SENIOR SPECIALIST - IT COMMAND CENTER
MR COOPER
02.2020 - Current
- Monitored incident alert systems during both normal hours and after-hours periods, alerting appropriate departments and personnel of malfunctions or incidents.
- Triaged incoming support tickets, prioritizing requests based on severity and potential operational disruptions.
- Identified potential areas of improvement in the existing network infrastructure.
- Monitored server performance metrics using various tools like SolarWinds, New Relic, Foglight and etc
- Maintained and monitored system security protocols, policies, and procedures.
- Developed system models using automated tools to analyze performance under various operating conditions.
- Handled troubleshooting tasks for Local Area Networks, Wide Area Networks, and voice systems to reduce network connectivity problems.
- Provided technical support for LAN and WAN networks including routers, switches, firewalls, wireless access points.
- Trained team members and users in newly implemented and emerging technology to enhance business productivity.
L2 Desktop Support Engineer
DELOITTE
04.2018 - 02.2020
- Installed and configured computer hardware, operating systems, applications and networks.
- Diagnosed and resolved technical issues for clients in a timely manner, ensuring minimal downtime.
- Assisted users in resolving application compatibility issues on their desktops.
- Maintained an inventory of all IT assets within the organization.
- Identified issues and implemented appropriate solutions to deliver quick and effective remediation.
- Managed ticketing system, ensuring all support requests were addressed in accordance with SLAs.
- Monitored system performance metrics to ensure proper functioning of the IT infrastructure.
- Configured Active Directory accounts for new users ensuring appropriate access rights are granted based on roles and responsibilities.
- Provided remote troubleshooting and support for software and hardware problems.
- Troubleshot complex technical problems with desktops, laptops, printers and peripherals.
- Participated in after-hours on-call rotation to provide 24/7 support for critical issues.
- Completed day-to-day duties accurately and efficiently.
L1 Desktop Support Engineer
BRIDGE TECHNOLOGY
05.2017 - 03.2018
- Diagnosed hardware malfunctions with help of diagnostic tools and replaced defective parts accordingly.
- Managed ticketing system to track, prioritize, and resolve customer support requests.
- Provided remote support to end users via phone calls or chat sessions.
- Installed and performed minor repairs to hardware, software or peripheral equipment.
- Provided technical support to end users for various hardware and software related issues.
- Maintained records of inventory items such as laptops, desktops, printers.
- Replied to customer queries via email, messaging systems and support ticket platforms.
- Configured user accounts on Active Directory and maintained user profiles.
- Configured and installed hardware and software solutions to meet organizational needs.
- Installed operating systems on desktops based on customer requirements.
Education
Bachelor of Science - Electronics And Communication Engineering
Bannari Amman Institute of Technology Anna University
04-2017
Skills
- Network troubleshooting
- System monitoring
- Ticketing systems
- Network configuration
- SLA compliance
- Incident management
- Problem resolution
Certification
- · Completed the CCNA [Cisco Certified Network Associate] certification.
Timeline
SENIOR SPECIALIST - IT COMMAND CENTER
MR COOPER
02.2020 - Current
L2 Desktop Support Engineer
DELOITTE
04.2018 - 02.2020
L1 Desktop Support Engineer
BRIDGE TECHNOLOGY
05.2017 - 03.2018
Bachelor of Science - Electronics And Communication Engineering
Bannari Amman Institute of Technology Anna University
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