Adept Application Support Analyst with a proven track record at WIPRO, enhancing system performance and user satisfaction by 30% through strategic integrations and optimizations. Expert in ServiceNow and Incident Management, I excel in troubleshooting and fostering customer relationships, showcasing both technical proficiency and exceptional problem-solving abilities.
Application Support Engineer, SHELL, The Application Support Engineer is responsible for ensuring the smooth operation, maintenance, and enhancement of software applications used by the organization., Technical Troubleshooting & Support, Incident Management & Resolution, Customer Relationship Management, Software Installation & Configuration, Knowledge Base Development