Boopathi N

• Leading the day-to-day functioning of branch banking operations, ensuring smooth operations, and compliance with all audits.
• Capturing and improving the branch's market share across key products through strategic initiatives and customer engagement.
• Monitoring KYC documentation for new client acquisition, ensuring compliance with FATCA, AML, and KYC policies.
• Managing the account opening process, reviewing accounts for completeness according to AML/KYC policies, and identifying and reporting money laundering as required by regulations.
• Monitoring, reviewing, and reporting suspicious transactions through Suspicious Transaction Reports (STR) in collaboration with the Business Intelligence Unit (BIU).
• Identifying accounts with high risk or negative information, continually monitoring and reviewing suspicious activity reports, and updating the STR Access database.
• Administering and ensuring zero service rejections, zero client escalations, and timely work closures, prioritizing client satisfaction.
• Successfully achieve and exceed sales targets by implementing strategic initiatives, fostering client relationships, and driving business development efforts.

2017 ⇒19 Assistant Manager
2019 ⇒21 CKYCRR RBI new project Lead
2021 ⇒22 KYC analyst in Account Opening
2022 ⇒23 Digi Debit card process
2023 ⇒25 Branch Operation Manager

• Managed 95 Crores book size branch as Assistant Branch Head to administering all the branch related transactions, Branch Operations and Staff Resource Management
• Ensured strict compliance with statutory requirements governed by acts regulating banking regulations
• Ensured financials are under control, and the branch adheres to Know Your Customer (KYC) and Anti-Money Laundering (AML) norms to prevent fraudulent transactions
• Paper-based account to Image-Based Account: Oversaw the conversion of the paper-based account opening process to image-based processing, and the launch of same-day account opening services from T+ account opening.
• Successfully worked and supervised the newly formed CKYCRR team on a new RBI project to comply with regulatory requirements, achieving significant milestones within six months.
• Digi Debit Card Process : Monitor the end-to-end process from card request placement at the branch, getting it printed in the backend, and delivering it to the customer address within the stipulated time

• Ensuring that the finances of the branch are under control, and the branch adheres to the Know Your Customer and Anti-Money Laundering norms at all times.
• Developed and implemented strategies to acquire new customers while retaining and expanding
  relationships with existing ones.
• Responsible for dealing with external and internal auditors, inspections, and compliance.
• Analyzed trends in customer accounts to identify opportunities for cross-selling products and services.
• Completed month-end and year-end closings, kept records audit-ready and monitored timely recording of accounting transactions.
• Monitored compliance with banking regulations and internal policies and procedures.
• Managed all critical requests, ensured high customer satisfaction rates and addressed customer
  needs effectively.

• Resolved conflicts between customers and employees in a professional manner.
• Oversaw inventory control systems used at the branch level.
• Responded promptly to customer queries via phone, email, or social media platforms.