Boopathi Raja Vetrivel
Chennai
Summary
Experienced IT professional with 10+ years of experience in Application Support and Production Support, specialising in incident management, problem management, root cause analysis, and application troubleshooting. Proficient in SQL queries, database analysis, log monitoring, and resolving production issues within defined Service Level Agreements (SLAs). Experienced in handling L1/L2/L3 support activities, managing critical incidents, performing impact analysis, coordinating with cross-functional teams, and ensuring application stability and availability. Skilled in change management, release support, deployment validation, and identifying opportunities for process improvement. Strong analytical, communication, and problem-solving skills, with a proven ability to minimise business disruptions and maintain smooth day-to-day operations
Overview
1
1
Language
10
10
years of professional experience
Work History
Application and Production Support
CGI Information Systems and Management Consultants
Chennai, India
01.2025 - Current
- Monitor, troubleshoot, and resolve issues in Linux-based systems and applications.
- Ensure the smooth operation of Autosys job scheduling and resolve job failures.
- Acted as the first point of contact for incidents involving data management and infrastructure, resolving issues promptly and minimising downtime.
- Collaborated with teams to optimise data flows, resolving data-related issues to improve overall system performance.
- Conduct root cause analysis for recurring problems and implement permanent fixes.
- Support and enhance active-active server setups to maximise uptime and system reliability.
- Work with cross-functional teams to implement solutions and meet service-level agreements (SLAs).
- Proactively identify areas for improvement and implement changes to enhance system performance.
- Manage and maintain data governance tools like Collibra to ensure accurate and compliant data usage.
- Ensured systems followed compliance standards set by the organisation and industry.
- Created detailed technical documentation and runbooks to support operational consistency.
Application and Production Support
MPHASIS LIMITED
Chennai, India
05.2024 - 01.2025
- Applications Support for operational and analytical insights to support critical WIM business functions for Trust, Private Banking, Family Wealth, Compliance, referrals and Compensation, Finance, Brokerage Client link, Licensed Banker and Marketing.
- Executed complex SQL queries to update payments and user transactions in real-time.
- Managed incidents, requests, changes, and problems to maintain operational continuity.
- Responded to on-call requests during weekends to ensure operational continuity.
- Effective handling of P1, P2& MIM.
- Developed implementation, backout, and test plans during deployments to ensure seamless transitions.
- Worked with Autosys– batch creation, scheduling jobs in Cron, taking care of critical client delivery jobs, automating manual report of ops, editing jils, dump and load, creating month end reports.
- Created new automated report jobs, report definitions and scheduling it in cron.
- Handled Business queries with application.
- Performed backup and restoration of live data.
- Managed user access for application users to maintain security protocols.
- Sent business communication while Major incidents.
- Database Handling and Server monitoring.
- Monitored server, hardware, application, batches using Geneos monitoring tool.
- Worked with various ticketing tools like Service Now, Jira, BMC Remedy.
- Worked with various file transfer protocols like sftp, ftp, scp.
- Worked with configuration file and xml.
- Worked with Runbook tool for tracking BAU activity.
- Worked with release tool and deployment tool.
- Followed ITSM protocol and ensured smooth running of BAU.
- Executed release activities and addressed on-demand requests.
- Executed release activities and addressed on-demand requests.
Application and Production Support
TRIANZ DIGITAL CONSULTING PVT LTD
Bangalore, India
11.2022 - 03.2024
- Provided 24/7 support through follow-the-sun model, including on-call support and escalation.
- Monitor the jobs for all clients which are already scheduled through Stone Branch & D Series and BOB CAT – scheduling Tool, monitor and ensure that all the deliverables are delivered to the Client before SLA/SLO time
- Managed change requests, service requests, and incident tickets, ensuring proper ownership and timely closure of each request/ticket.
- Monitored emails regularly to provide timely support to users and manually resolved critical issues as they arose.
- Monitored daily transactions (credit/debit/account opening/closing) and provided customers with extracts/statements/notices/reports through user interface.
- Monitored critical milestones and promptly reported issues to the development team to ensure timely resolution.
- Provided day-to-day status updates on unresolved tickets/issues.
- Analysing application backend, frontend, and fix logs to resolve various issues
- Mainly responsible for issue tracking, build and release the deployment codes PROD environment & testing
Application and Production Support
FIDELITY INFORMATION SERVICES INDIA PVT LTD
Bangalore, India
12.2021 - 11.2022
- Facilitated database management by supporting requirements for existing and new projects, resolving incidents and providing 24/7 support in live production environments.
- Monitored jobs for all clients scheduled through Autosys, ensuring timely delivery of all deliverables before SLA/SLO deadlines.
- We need to ensure that Day end is completed for the current Date without any issues and deliverables are delivered to the client without any Data issues.
- Monitored ServiceNow for client service requests to modify/update user data (DML), resolving requests within planned timeframes.
- In case of issue/defect, we need to work with the Dev/L3 team and resolve the issue in a timely Manner.
- We need to do the Deployment in order to keep updating the CAPERAS version to provide seamless end user experience to the clients.
- We have separate jobs defined in the Zena for Statement Extraction/Notices generation/Extract generation/ETL modification/loading the data into target tables/DB.
Application and Production Support
VIRTUSA CONSULTING SERVICES PVT LTD
Chennai, India
02.2019 - 12.2021
- Applications Support for Citi Bank.
- Handled Applications based on Unix Platform.
- Good Knowledge of Oracle, Unix.
- Utilised runbook for daily tasks and monitored applications using Geneos active console.
- Scheduled and monitored batch jobs using Autosys scheduling tool V R11.3.
- Managed weekend on-call duties to address urgent application issues.
- Resolved tickets and monitored systems to maintain compliance with SLA.
- Worked in ticketing tools such as JIRA and Service Now.
- Skilled in areas like Change, Requests, Incident Management, Problem Management, release Management and documentation.
- Experienced in ITIL and ITSM methodology.
- Handling application related business query.
- Good knowledge in drafting client communications and initiating a bridge call during critical incidents.
- Good analytical and understanding skills of config files of feeds.
- Interacted with clients and departments daily to address ad hoc requests.
- Deployed various packages on the Live Production environment using automated deployment tool U deploy.
SQL Developer
RAMCO SYSTEMS
Chennai, India
07.2016 - 01.2019
- Created and scheduled SQL Job for automating the data processing.
- Optimised database performance through query adjustments and indexing strategies, resulting in improved response times.
- Developed triggers, procedures, and views to enhance database management and functionality.
- Create Database Objects such as tables, procedures, functions for the business requirement.
- Map and identify the attributes from various source database using the source application
- Gathered requirements and analysed data to clarify business logic for improved project alignment.
- Understand the business logic from the client and documents.
- Develop a report with respect to the processed data.
Education
Certificate of Higher Education - Electronics and Communication Engineering
Vellalar College of Engineering and Technology
Erode01-2016
Skills
- Application & Production Support
- Incident management
- Problem management
- Change management
- Release management
- SLA monitoring
- ITIL & ITSM
- Autosys Job scheduling
- Linux administration
- SQL development
- Data governance
- Geneos monitoring
- Shell Script
- Application Development
- Data integration tools
- Github & Co-pilot
Languages
English
Proficient
C2
Timeline
Application and Production Support
CGI Information Systems and Management Consultants
01.2025 - Current
Application and Production Support
MPHASIS LIMITED
05.2024 - 01.2025
Application and Production Support
TRIANZ DIGITAL CONSULTING PVT LTD
11.2022 - 03.2024
Application and Production Support
FIDELITY INFORMATION SERVICES INDIA PVT LTD
12.2021 - 11.2022
Application and Production Support
VIRTUSA CONSULTING SERVICES PVT LTD
02.2019 - 12.2021
SQL Developer
RAMCO SYSTEMS
07.2016 - 01.2019
Certificate of Higher Education - Electronics and Communication Engineering
Vellalar College of Engineering and Technology