Summary
Overview
Work History
Education
Skills
Timeline
Generic

Boopathy Raja Dhanapal

Namakkal

Summary

A highly motivated and ambitious individual able to give timely and accurate support to team members. And individuals having the ability to work with the minimum of supervision. Improve best practices and organic time efficiently.

Skilled in managing customer transactions, account setups and inquires. Proficient in cross - selling bank product while ensuring accurate processing of application and maintaining exception service standards. Committed to continuous learning through intensive training and workshop on banking operation and regulation

Seeking an opportunity to work with HDFC Bank where I can use my Interpersonal skills, communication skills and Businesses knowledge to become a valuable part of the organization.

Overview

3
3
years of professional experience

Work History

Manager

Cheema brother's off-licence
Sheerness On Sea
12.2022 - 11.2024
  • Handling and maintaining customer information confidentially.
  • Maintaining accurate and up-to-date customer( supplier) records.
  • Integrating with senior staff to learn more about different sales operations.
  • Worked with cross-functional teams to influence and create relevant customer and market propositions.
  • Used excellent communication acumen to monitor and analyze progress, aiding delivery against sales targets.
  • Set the budget and monitored expenses for the profitable department.
  • Provide outstanding customer service, and address queries.
  • Ability to work under pressure and meet sales targets.

Customer Service Assistant

Budgen's supermarket
Birmingham
07.2021 - 11.2022
  • Provided friendly, attentive service by promptly responding to customer inquiries and processing order requests.
  • Assisted with product selection according to individual requirements and preferences.
  • Handled customer complaints with empathy and patience, offering practical solutions to retain goodwill and foster a positive relationship.
  • Remained updated on company offering through regular product research.
  • Addressing customer inquiries and concerns.
  • Cross-sell products and services.
  • You should attend the workshop and seminar to enhance your skills and knowledge.

Education

Master of Science - International Business Management

Coventry University
Coventry, India
11-2022

Bachelor of Science - Mathematics

Bishop Heber College
Tiruchirapalli, Tamil Nadu, India
04-2018

Skills

  • Interpersonal skills
  • Relationship Management
  • Financial analysis
  • Sales and business development
  • Customer service
  • Communication skills
  • Teamwork and collaboration
  • Basic banking knowledge
  • Cash handling
  • Multitasking
  • Complaint management

Timeline

Manager

Cheema brother's off-licence
12.2022 - 11.2024

Customer Service Assistant

Budgen's supermarket
07.2021 - 11.2022

Master of Science - International Business Management

Coventry University

Bachelor of Science - Mathematics

Bishop Heber College
Boopathy Raja Dhanapal