Borra Jagadish
Hyderabad
Summary
Accomplished professional with expertise in trust and safety at 24-7Intouchcx, excelling in problem-solving and collaboration. Proficient in Microsoft Word and Excel, adept at managing customer inquiries and resolving complex issues. Recognized for adaptability and effective communication, driving team success and achieving service goals with precision and dedication.
Overview
1
1
year of professional experience
4045
4045
years of post-secondary education
Work History
Trust and safety
24-7Intouchcx
Hyderabad
05.2025 - Current
- Checking the Receipts and Auditing them.
- Completed day-to-day duties accurately and efficiently.
- Maintained updated knowledge through continuing education and advanced training.
- Provided support and guidance to colleagues to maintain a collaborative work environment.
- Prioritized and organized tasks to efficiently accomplish service goals.
- Collaborated closely with team members to achieve project objectives and meet deadlines.
- Managed time effectively to ensure tasks were completed on schedule and deadlines were met.
- Worked with cross-functional teams to achieve goals.
- Worked successfully with diverse group of coworkers to accomplish goals and address issues related to our products and services.
eSupport Officer
24-7Intouchcx
Hyderabad
11.2024 - 04.2025
- Managed customer inquiries and provided timely assistance through multiple channels.
- Collaborated with team members to resolve complex customer issues effectively.
- Followed company policies to handle sensitive customer information securely.
- Responded promptly to customer inquiries or complaints in a polite manner.
- Analyzed key performance indicators to identify effective strategies.
Education
MBA
Signodia Collage of Arts & Commerce &PG Centre
06.2024 - 03.2026
B.com (computer’s Application)
RG Kedia Degree Collage of Commerce
Hyderabad , India 06.2021 - 08.2024
Dr.jindal Junior Collage of Commerce
Hyderabad , IndiaGeeta High School
Hyderabad , IndiaSkills
Basic computer skills:
- proficient in Microsoft word, basic Excel
- Internet browsing and email communication
problem-solving:
- Teamwork and Adaptability
- Experience working collaboratively in team environment
- flexible and adaptable in new tasks and challenges
Fast learner:
- Able to grasp new concepts quickly
- Strong written and verbal communication skills
Languages
Telugu
First Language
English
Advanced (C1)
C1
Hindi
Advanced (C1)
C1
Timeline
Trust and safety
24-7Intouchcx
05.2025 - Current
eSupport Officer
24-7Intouchcx
11.2024 - 04.2025
MBA
Signodia Collage of Arts & Commerce &PG Centre
06.2024 - 03.2026
B.com (computer’s Application)
RG Kedia Degree Collage of Commerce
06.2021 - 08.2024
Dr.jindal Junior Collage of Commerce
Geeta High School