Bosco Dayanand Swamy
Hyderabad
Summary
Motivational leader and organizational problem-solver with advanced supervisory, team building and customer service skills. Experience stepping into roles and quickly making positive changes to drive company success. Focused on using training, monitoring and morale-building techniques to maximize employee engagement and performance.
Overview
20
20
years of professional experience
Work History
Manager 2, Customer Services
Dell International Services India Pvt. Ltd
Hyderabad
06.2005 - Current
- Worked successfully with diverse group of coworkers to accomplish goals and address issues related to our products and services.
- Collaborated closely with team members to achieve project objectives and meet deadlines.
- Achieved cost-savings by developing functional solutions to problems.
- Identified training needs of employees and organized appropriate training sessions as required.
- Provided leadership, coaching and development for team members.
- Demonstrated strong problem-solving skills, resolving issues efficiently and effectively.
- Worked with cross-functional teams to achieve goals.
- Facilitated workshops on personal development and leadership skills.
Account Manager
Dell International Services India Pvt. Ltd
Hyderabad
06.2010 - 04.2014
- Managed multiple accounts simultaneously while meeting deadlines.
- Managed a portfolio of 500 key accounts, ensuring high levels of customer satisfaction, and retention.
- Developed and maintained relationships with key accounts to ensure customer satisfaction.
Sales Associate
Dell International Services India Pvt. Ltd
Hyderabad
06.2005 - 06.2010
- Maintained knowledge of sales and promotions, return policies and security practices.
- Worked with fellow sales team members to achieve group targets.
Education
Post Graduate Program in Management For Executives - Data Science & Analytics
Great Lakes Executive Learning
Hyderabad11-2021
Skills
- Customer service
- Project management
- Employee training
- Team building
- Account management
- Relationship management
- Effective communication
- Problem solving
- Process improvement
- Recruiting and interviewing
- Employee coaching and mentoring
- Cross-functional collaboration
- Multitasking
Affiliations
Travelling & exploring cultures.
Accomplishments
- Received three Game Changer awards for working on transformative projects, such as the launch of IVR for the UK, delivering exceptional cSAT, and holiday planning and COD reduction efforts
Languages
English
First Language
Hindi
Upper Intermediate (B2)
B2
Telugu
Beginner (A1)
A1
References
References available upon request.
Timeline
Account Manager
Dell International Services India Pvt. Ltd
06.2010 - 04.2014
Manager 2, Customer Services
Dell International Services India Pvt. Ltd
06.2005 - Current
Sales Associate
Dell International Services India Pvt. Ltd
06.2005 - 06.2010
Post Graduate Program in Management For Executives - Data Science & Analytics
Great Lakes Executive Learning
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