Boshana Kumar S
Assistant Manager
Chennai
Summary
Enthusiastic Asst Manager eager to contribute to team success through hard work, attention to detail and excellent organizational skills. Clear understanding of process requirement and training in required skills to improve the process in all aspects. Motivated to learn, grow and excel in Industry. Reliable employee seeking Manager position. Offering excellent communication and good judgment. Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals. Hardworking and passionate job seeker with strong organizational skills eager to secure entry-level Manager position. Ready to help team achieve company goals.
Overview
5
5
years of professional experience
20
20
years of post-secondary education
2
2
Languages
Work History
Assistant Manager Credit Card Collections
RBL Bank Ltd
Chennai
07.2022 - Current
- Managed team of employees, overseeing hiring, training and professional growth of employees.
- Created plans and communicated deadlines to complete projects on time.
- Used Microsoft Word and other software tools to create documents and other communications.
- Created spreadsheets using Microsoft Excel for daily, weekly and monthly reporting.
- Used critical thinking to break down problems, evaluate solutions and make decisions.
- Worked within applicable standards, policies and regulatory guidelines to promote safe working environment.
- Received and processed stock into inventory management system.
Senior Subject Matter
CONCENTRIX DAKSH SERVICES
CHENNAI
10.2020 - 07.2022
- Working with the Client (KVB) for the past 4.5 years.
- Have handled Loan Collections, Credit card Collections, Sales and Welcome calling portfolio for the same client.
- Acquired new customers, generating team revenue and also improved the overall business of the bank by giving innovative ideas.
- Identified issues, analyzed information and provided solutions to problems.
- Used consultative sales approach to understand customer needs and recommend relevant offerings.
- Promoted available products and services to customers during service, account management.
- Responded to customer requests, offering excellent support and collected payments within due date in collections process.
- Delivered exceptional customer service to every customer by leveraging extensive knowledge of products and services
- Provided basic technical support for clients on wide range of company products
- Drove team revenue totals by bringing innovative ideas
- Documented client progress through case notes and documentation
- Well verse in maintaining a good rapport with the client, to improve the overall business chances.
- Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
- Increased customer satisfaction by resolving issues.
- Maintained excellent attendance record, consistently arriving to work on time.
- Created spreadsheets using Microsoft Excel for daily, weekly and monthly reporting.
Customer Service Representative
CONCENTRIX DAKSH SERVICES
CHENNAI
12.2017 - 10.2020
- Met all customer call guidelines including service levels, handle time and productivity
- Assisted customers by listening closely, finding solutions to problems and making recommendations based on the extensive product knowledge
- Cross-trained and backed up for other customer service
- Processes
- Guided customers for their own Accountability and their credit relationship with the client
Education
MBA - Human Resources Management
LOYOLA COLLEGE
01.2018 - 01.2020
Bachelor of Engineering - Mechanical Engineering
SAKTHI MARIAMMAN ENGG COLLEGE
01.2013 - 01.2017
High School Diploma - undefined
SEETHA KINGSTON HOUSE MAT. HR. SEC. SCHOOL, EXPERT
01.1999 - 01.2013
Skills
Report generationundefined
Timeline
Assistant Manager Credit Card Collections
RBL Bank Ltd
07.2022 - Current
Senior Subject Matter
CONCENTRIX DAKSH SERVICES
10.2020 - 07.2022
MBA - Human Resources Management
LOYOLA COLLEGE
01.2018 - 01.2020
Customer Service Representative
CONCENTRIX DAKSH SERVICES
12.2017 - 10.2020
Bachelor of Engineering - Mechanical Engineering
SAKTHI MARIAMMAN ENGG COLLEGE
01.2013 - 01.2017
High School Diploma - undefined
SEETHA KINGSTON HOUSE MAT. HR. SEC. SCHOOL, EXPERT
01.1999 - 01.2013
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