Bottu Jeremiah

• Prepared variety of different written communications, reports and documents.
• Proved successful working within tight deadlines and fast-paced atmosphere.
• Carried out day-to-day duties accurately and efficiently.
• Used Microsoft Word and other software tools to create documents and other communications.
• Delivered services to customer locations within specific timeframes.
• Offered friendly and efficient service to customers, handled challenging situations with ease.
• Developed team communications and information for meetings.
• Participated in continuous improvement by generating suggestions, engaging in problem-solving activities to support teamwork.
• Devoted special emphasis to punctuality and worked to maintain outstanding attendance record.
• Increased customer satisfaction by resolving issues.

• Overseeing Facilities Management of 3.5 Lakh Sft which includes Transition Management, Maintenance Management, Contracts, Budgeting and Escalation Management and General Handling a team of 30 personnel
• Establish contacts with local authorities on the facility related issues and maintain the relationship.
• Carry out Facilities Audits for all installations at periodical intervals.
• Review the maintenance/service practices to deliver quality work practices in line with the manufacturer recommendations.
• Plan & take responsibility for smooth operations of all Mechanical, Electrical, plumbing installations and civil works pertaining to the facility
• Responsible for planning a critical spares list for all installations as per manufacturer's recommendations and inventory
• Periodically inspect the logbooks, checklists and PPM schedules for a better management of facilities Work towards the ‘ZERO' down time and set up the practices to ensure the delivery of seamless service to Clients
• Created spreadsheets using Microsoft Excel for daily, weekly and monthly reporting.
• Managed team of employees, overseeing hiring, training and professional growth of employees.
• Increased customer satisfaction by resolving issues.
• Proved successful working within tight deadlines and fast-paced atmosphere.
• Received and processed stock into inventory management system.
• Handled 20-30 calls per day to address customer inquiries and concerns.
• Actively listened to customers' requests, confirming full understanding before addressing concerns.
• Identified issues, analyzed information and provided solutions to problems.
• Carried out day-to-day duties accurately and efficiently.
• Saved 1.8 lacs by implementing cost-saving initiatives that addressed long-standing problems.
• Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
• Developed team communications and information for meetings.

Overseeing End to end Facilities Management of 6 .8 lakhs sft at cognizant site.

This includes Transition Management, Soft Services Housekeeping, Front office, Mailroom & Toiletries Mgmt., Reprographics & Vending machines.

Monitoring Helpdesk activities—Call closures as per SLA, Conference bookings & Escalations

Client Visits & Event Management

Trainings—On Job trainings to HK staff and Office boys

Billing & Accruals

Cafeteria Operations

Vendor Management

Space management

Establish contacts with local authorities on the facility related issues and maintain the relationship.

Plan and manage the budgets for Engineering & Operational contracts Carry out Facilities Audits for all installations at periodical intervals. Plan & take responsibility for smooth operations of all Soft service activities, Electrical, plumbing installations and civil works pertaining to the facility

Responsible for planning a critical spares list for all installations as per manufacturer's recommendations and inventory

• Overseeing Facilities Management of 2.10 Lakh Sft of Amazon in Hyderabad. This includes Transition Management, Maintenance Management of Engineering Equipment, Contracts, Budgeting and Escalation Management and General Handling a team of 125 personnel. 
• Responsible for implementation of audit review programs for Critical Environment Management 
• Schedule and delegate work to Facilities Technical and Soft service team to ensure timely and efficient completion and quality results. Reassign work to associates, providing sufficient notice. 
• Contract Management with all vendors/ Service Providers, Contractors as per the SLA. 
• Responsible for preparing Monthly Management Report for facility.
• Responsible for development of all maintenance related schedules and shutdowns in consultation with Clients / OEMs 
• Establish soft service & Engineering & Operational procedures and roll out the same for site staff. 
• Establish contacts with local authorities on the facility related issues and maintain the relationship. 
• Carry out Facility Audits for all installations at periodical intervals.
• Responsible for planning a critical spares list for all installations as per manufacturer's recommendations and inventory 
• Periodically inspect the logbooks, checklists and PPM schedules for a better management of Engineering systems 
• Work towards the ‘ZERO' down time and set up the practices to ensure the delivery of seamless service to Clients 
• Responsible for setting up the maintenance contracts to ensure the risk mitigation to the Client operations 
• Assume the responsibilities of FM, as and when required 
• Handle small renovation projects from initiation to completion. Little knowledge in Projects management is essential 
• Undertaking internal projects for capacity enhancement and equipment inceptions. 
• Highlighting Design Issues, Operational difficulties and getting rectified in coordination with Projects team. 
• Coordinated with all teams for Smooth Transition process (Handing Over of Site, Documents and Inventory Setting up of operations and Maintenance systems)
• Resolved problems, improved operations and provided exceptional service.
• Delivered services to customer locations within specific timeframes.
• Monitored company inventory to keep stock levels and databases updated.
• Identified issues, analyzed information and provided solutions to problems.
• Maintained excellent attendance record, consistently arriving to work on time
• Used coordination and planning skills to achieve results according to schedule.

• Housekeeping Mgmt. - Monitoring and implementation of processes, building walkthrough, consumables and toiletries mgmt., manpower mgmt., upkeep of building and maintaining hygienic atmosphere
• Housekeeping Mgmt. - Monitoring and implementation of processes, building walkthrough, consumables and toiletries mgmt., manpower mgmt., upkeep of building and maintaining hygienic atmosphere
• Update & monitor maintenance schedule, timely completion of routines maintenance (Daily, Weekly).
• Ensure inventory is always maintained at site to meet any urgent requirements for normal defects and for PPM (Planned Preventive Maintenance).
• Preparing of weekly / fortnightly / periodically reports (MIS) Preparing Monthly Management Reports.  Interacting with all levels of management as well as other team members & team Preparation and Submission of Accruals, FM Template report and Facility related consumables and Consumption report
• Maintained excellent attendance record, consistently arriving to work on time.
• Worked flexible hours across night, weekend and holiday shifts.
• Handle 50 calls per day to address customer inquiries and concerns.

Inspecting the housekeeping, evaluating manpower & performance, attendance, cleaning &Consumption trackers

Inspect the premises cleaning standards periodical 

Prepare a cleaning schedule& delegate the same to the concern, cross check the same closure

Inspect the premises snag list & assign the duties of the concern, cross check the closure

Regularly conducting the brief to the department staff

Take care of conference room, coordinate with the concern for conference hall arrangements 

Preparing the check list of the conference? Meeting /Events

Deploying the manpower for the smooth run of the conference/meeting /event.

Cross check the arrangements of the conference room & Cleanliness