Boyana Siva Lakshmi
banking professional
Hyderabad
Summary
Proficient bank management professional offering an organized and driven approach. Familiar with tracking metrics, generating reports and giving presentations to senior management. Talented sales leader and customer service expert. Enthusiastic candidate with extensive experience in customer service and cash handling at banks or money lending institutes. Strong knowledge of offered banking services and products. Reliable and honest professional dedicated to meeting scorecard goals by processing high volumes of error-free transactions. Pursuing full-time role that presents professional challenges and leverages interpersonal skills, effective time management, and problem-solving expertise.
Overview
1
1
year of professional experience
Work History
Banking Operations Specialist
IndusInd Bank
07.2024 - Current
- Improved risk management with diligent monitoring of financial transactions for potential fraud or suspicious activity.
- Enhanced customer satisfaction by efficiently processing transactions and addressing inquiries.
- Contributed to business growth through active involvement in product development processes.
- Reduced operational errors by conducting thorough audits and providing staff training.
ICICI BANK NRI RM
ICICI Bank
07.2023 - 04.2024
- Excellent communication skills, both verbal and written.
- Skilled at working independently and collaboratively in a team environment.
- Worked flexible hours across night, weekend, and holiday shifts.
- Strengthened communication skills through regular interactions with others.
Education
MBA - Finance
ANNAMACHAARYA INSTITUTE OF TECHONOLOGY&SCIENCE
Razampeta, India 04.2001 -
Bachelor of Science - Science Education
NATIONAL DEGREE COLLEGE
Nandyal, India 04.2001 -
Associate of Science -
S.V.JUNIOR COLLEGE
Nandyal, India 04.2001 -
High School Diploma -
ST.JOSEPH'S SCHOOL
Nandyal, India 04.2001 -
Skills
Transaction Processing
Anti-Money Laundering
Business process improvement
Payment Processing
Securities Processing
Loan administration
Operations Management
Document Preparation
Relationship Management
Sales management
Account Management
Teamwork and Collaboration
Customer Service
Languages
English
Advanced (C1)
Telugu
Bilingual or Proficient (C2)
Hindi
Elementary (A2)
Timeline
Banking Operations Specialist
IndusInd Bank
07.2024 - Current
ICICI BANK NRI RM
ICICI Bank
07.2023 - 04.2024
MBA - Finance
ANNAMACHAARYA INSTITUTE OF TECHONOLOGY&SCIENCE
04.2001 -
Bachelor of Science - Science Education
NATIONAL DEGREE COLLEGE
04.2001 -
Associate of Science -
S.V.JUNIOR COLLEGE
04.2001 -
High School Diploma -
ST.JOSEPH'S SCHOOL
04.2001 -
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