BR GANESH

• Ensured compliance with all applicable laws and regulations regarding operational activities.
• Created performance reviews for staff members based on established criteria.
• Organized events such as conferences or workshops aimed at improving operational practices in the region.
• Assisted department heads with developing plans for upcoming projects or initiatives related to regional operations.
• Monitored performance metrics of regional operations teams, identified areas for improvement, and developed strategies to maximize productivity.
• Oversaw hiring process for new employees in order to ensure compliance with company standards.
• Identified opportunities for cost savings within the region's operations department through process improvements or technology upgrades.
• Resolved customer complaints quickly while maintaining a positive relationship between customers and management.

• Managed operational activities of multiple branches, ensuring compliance with company policies and procedures.
• Developed strategies to improve customer service, reduce costs and increase efficiency of operations.
• Collaborated with other managers to develop plans for new initiatives and projects.
• Implemented process improvements to optimize productivity, reduce costs and enhance customer service levels.
• Trained staff on new procedures or processes related to their job functions.
• Resolved conflicts between departments by providing clear direction on tasks or duties.
• Created reports outlining operational performance metrics for senior management review.

• Managed hub operations and personnel, including recruiting, training, scheduling, and performance management.
• Developed and implemented operational procedures for efficient workflow.
• Monitored customer service levels to identify areas of improvement.
• Created monthly reports on hub performance metrics such as customer satisfaction scores, delivery times, and order accuracy.
• Ensured compliance with safety regulations and company policies.
• Resolved customer complaints promptly and professionally.
• Recruited, hired, evaluated and disciplined service staff members.

* Keenly involving in market research, identifying potential customers, requirement analysis, transportation planning, warehouse planning and budgeting.

*Planning, coordinating, Organizing and monitoring the logistics operations of warehouses in South India zone (Clients like Coca Cola, Haier , Reliance and Next Retail).

* Sourcing of resources like transporters, manpower consultancies and other service providers for the new projects and freezing up of agreements with them.

* Compiling and analyzing integrated Management Information System (MIS) and addressing to the top management about issues, problems and possible solutions

* Implemented Customer Feedback System (CFS) for continuous improvement and customer satisfaction.

* Preparing Service Level Agreements (SLA) for all projects on monthly basis and submitting results to the customers on time

* Managing complete logistics operations connected to all warehouses in South India for various customers and facilitating the team charged with the improvement of inventory and integrity record accuracy.

* Maintaining the operational activities within the allocated budget and actively involved in recommendations connected to new projects.

* Work out Commercials for new proposals & Govt Tenders.

* Handling the sales accounts of some key customers like M/s.Nissan, M/s.GMMCO, M/s.DXN, M/s. Zebronics, M/s.Sony, M/s.Rane TRW, M/s. Ingram Micro etc…

* Verifying the quotations and monitoring the process of getting approvals from the corporate office.

* Making cold calls in sourcing new customers to the organization.

* Liaising with clients which involved contract negotiations and providing rates for transportation.

* Maintain Octroi ledgers and was heading the team for Octroi outstanding.

* Customer visit to clear any service level issues, solving payment hiccups and ensuring prompt inflow of funds.

* Make arrangement by interacting with vendors for local delivery based on tonnage.

* Reduced fleet costs by 15% by establishing preferred vendors, improving tracking and scheduling processes

* Checking Load factor from the CSA's as per customer wise & destination wise.

* Co coordinating with all Key Accounts Manager Sales and supporting them for business promotion.

* Managing more than 25 major customers key accounts and monitoring their accounts daily.

* Co-ordinate with the operation/ marketing/documentation and accounts department and monitor delivery schedule

* Mailing with Hub – centers across India for the connections & deliveries of the shipments.

* Sorting in-house operational issues and Interacting with CSA's on daily basis for pickup as per time schedule

* Lead a team for conducting training programs for CSA’s in the operations team.

* Coordinating with sales team for generating more loads and clearance of outstanding

* Handling all critical issues connected to the tracking of vehicles till the last destination.

* To produce concept models, iterating to arrive at the optimum workable design involved in making center pivot equipment based on customer requirements.

* Application supporting, product development and creation of proposals to customer.

* Co-ordinate design changes with the QA/QC departments and to manage vendors to produce parts and assemblies on schedule. .

* Modified, fabricated and installed the piping systems in the plant for process development and management of changes