Summary
Overview
Work History
Education
Skills
Timeline
Generic

Brad Mertz

Fort Wayne

Summary

Adept at driving customer satisfaction and team efficiency, my tenure at Amazing Vapes saw the creation of a customer service excellence program, significantly enhancing client relations. At Longhorn, my culinary skills and adept management of inventory ensured high-quality dish preparation, showcasing my ability to lead and execute with precision.

Overview

7
7
years of professional experience

Work History

Manager

Amazing Vapes
Fort Wayne
01.2021 - Current
  • Enhanced customer satisfaction through the development of a customer service excellence program.
  • Delegated work to staff, setting priorities and goals.

Cook

Longhorn
Fort Wayne
01.2018 - 03.2021
  • Prepared dishes in fast-paced environment working with teammates to maintain high customer satisfaction rate.
  • Interacted with waitstaff regarding special orders for customers with food allergies and gluten intolerance.
  • Prepared a wide range of dishes according to menu specifications and chef instructions.
  • Coordinated orders to expedite food from kitchen according to cook time and delivery time.
  • Requested supplies and equipment orders, explaining needs to managers.
  • Retained consistent quality and high accuracy when preparing identical dishes every day.
  • Chopped, diced and sliced vegetables and fruit ahead of rush periods.
  • Operated kitchen equipment in alignment with OSHA protocols and manufacturer instructions.
  • Received and stored food and supplies.

Education

GED -

Snider
Fort Wayne, IN
02-2008

Skills

  • Customer service
  • Inventory management
  • Team leadership

Timeline

Manager

Amazing Vapes
01.2021 - Current

Cook

Longhorn
01.2018 - 03.2021

GED -

Snider

Similar Profiles

CREATE PROFILE
Brad Mertz