Brad Neal
Grabill,IN
Summary
Accomplished in both sales and automotive repair. I excel in fostering trust through exceptional service, achieving sales targets, and multitasking in fast-paced settings. My expertise led to surpassing monthly goals by efficiently upselling and maintaining high satisfaction, showcasing my ability to understand customer needs and overcome objections with professionalism.
Knowledgeable and dedicated professional with extensive experience in sales and customer service. Solid team player with outgoing, positive demeanor and proven skills in establishing rapport with clients. Motivated to maintain customer satisfaction and contribute to company success. Articulate, energetic and results-oriented with exemplary passion for developing relationships, cultivating partnerships and growing businesses.
Overview
22
22
years of professional experience
Work History
Service Advisor
Yeoman Service Center
06.2017 - 01.2025
- Educated customers on proper vehicle maintenance, fostering long-term relationships built on trust and loyalty.
- Maintained high customer satisfaction standards to meet or exceed targets.
- Managed multiple priorities simultaneously while maintaining strong attention to detail in a fast-paced environment.
- Consistently met or exceeded monthly sales targets by upselling relevant products/services when appropriate.
- Reduced wait times with efficient coordination of service tasks among technicians.
- Provided exceptional customer service, resolving complaints diplomatically and efficiently.
- Participated in continuous professional development activities to stay current with industry trends and enhance expertise.
Lead Drivability Technician
McMahon Tire
06.2014 - 06.2017
- Maintained a safe work environment by strictly adhering to established safety protocols and guidelines.
- Performed troubleshooting and diagnosis on malfunctioning equipment.
- Completed complex repairs quickly by leveraging strong diagnostic skills and attention to detail.
- Maintained relationships with fleet managers as well as customers while upholding a high standard of customer service.
- Conducted root cause analyses for recurring technical issues, minimizing future disruptions.
- Optimized system performance thorough testing and analysis.
Assistant Sales Manager/ Technician
Best Deal Auto Sales
06.2003 - 04.2014
- Resolved customer issues promptly, maintaining high levels of customer satisfaction and trust in the brand.
- Trained new hires on product knowledge, enhancing their ability to sell confidently and successfully close deals.
- Achieved sales targets consistently by driving daily sales activities and managing the sales pipeline effectively.
- Tailored sales pitches to match customer needs, increasing conversion rates.
- Assisted sales team with completing customer transactions and managing issues.
- Developed strong client relationships for repeat business and increased referrals.
- Uphold a high level of customer satisfaction and service both before and after the sale.
Education
Associate of Applied Science - Automotive Science & Associate Degree in Business
University of Northwestern Ohio
Lima, OHUnique Training Solutions
Fort Wayne, INSkills
- Customer service
- Multitasking and organization
- Vehicle assessment
- Excellent communication
- Handling customer objections
- Sales expertise
- Understanding customer needs
- Calm and professional under pressure
- Sales closing
- Master ASE certified
Timeline
Service Advisor
Yeoman Service Center
06.2017 - 01.2025
Lead Drivability Technician
McMahon Tire
06.2014 - 06.2017
Assistant Sales Manager/ Technician
Best Deal Auto Sales
06.2003 - 04.2014
Associate of Applied Science - Automotive Science & Associate Degree in Business
University of Northwestern Ohio
Unique Training Solutions
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