Travel, Cooking , participating in cultutal activities & functions
Brahmajyoti Mishra
Station Operation Manager
Balasore
Summary
"Seasoned Station Operations Manager with 10+ years of experience in high-volume last-mile logistics environments. Proven track record of enhancing operational efficiency, driving performance metrics, and optimizing resource allocation to consistently meet and exceed Key Performance Indicators (KPIs).
Dynamic and strategic operations leader specializing in end-to-end supply chain and delivery management. Expertise in overseeing daily station activities, focusing on safety compliance, quality assurance, and associate development with a mentoring diverse teams of 120+ staff
Overview
12
12
years of professional experience
1
1
Language
Work History
Station Operations Manager
Knostics Infodel Pvt. Ltd.
08.2015 - Current
- Working with Amazon (Service Partner) Knostics Infodel Pvt. Ltd. as an Odisha Team Leader With Amazon From 1st August 2015.(Continue……..)
- Working as an Odisha Manager in Knostics Infodel Pvt. Ltd.
- Looking after Amazon Client.
- Team Leadership & HR: Recruit, train, schedule, and manage delivery drivers (DSPs) and process assistants; handle performance management and disciplinary actions.
- Team handling (Team Size -120), roster planning & utilization.
- Daily briefing on Grooming standard, review on previous day performance, Safety and Security related topics
- Taking care of Team related problems like Salary, Fuel, uniforms & other queries
- Operations Management: Oversee daily sorting, stowage, and dispatch; optimMonitoring of Operational activities like Load receiving, making Out for delivery of shipments & OFP (Out For Pickup).
- Tracking on road FEs, verifying OB calls of Field Executive to identify Fake / Genuine.
- Taking follows of Pickups Like Revers pickups / Market place packages
- Monitoring of performance Level Like; Delivery Conversion %, POD%, pickup % and Speed per package delivery
- Always trying to improve business productivity / Station Matrix with good quality Like P-1D , C-SAT & Delivery within Promise date .
- Taking care of Trouble tickets. Like package lost/damage/theft and cash shortage / (Discrepancies)/ Associate and station related problems.
- Performance & Efficiency: Analyze operational data to boost productivity, reduce costs, and meet service quality goals; implement lean principles.
- Safety & Compliance: Enforce safety regulations, conduct inspections, and maintain a safe, clean working environment.
- Customer Focus: Resolve delivery issues, handle escalations, and ensure excellent customer experience.
- Cross-Functional Coordination: Liaise with other departments, partners, and management to align goals and ensure smooth operations.
- Taking care of Hub procurements.
- Financial Oversight: Manage station P&L, controlling costs and addressing budgetary needs.
- Cash collection from FEs, Re-conciliation, create remittances and submit to bank thru Cash Management Services (CMS)ize delivery routes, schedules, and vehicle utilization.
Executive
Airtel Telecom
04.2014 - 07.2015
- Worked as executive for Airtel fixed line(Telecom) activation process at BPO convergence
- Achieved company growth by implementing strategic marketing plans and business development initiatives.
- Established long-term client relationships through consistent delivery of high-quality products and services.
- Enhanced customer satisfaction by streamlining communication channels and improving response times.
- Developed innovative solutions to complex problems, resulting in improved organizational performance.
Education
MBA -
Sophitorium engineering college
01.2022
+3 Commerce - GRADUATION
Jambeswar Mahavidyalaya Garasang, Balasore
01.2013
+2 Commerce - undefined
Srinibas College, Mangalpur,Soro Balasore
01.2010
MATRICULATION - undefined
Madan Mohan High School, Wada, soro, Balasore
01.2008
Skills
Warehouse management
Operational efficiency
Work planning
Staff training and development
Team development
Staff scheduling
Customer service
Problem-solving
Problem-solving abilities
Strategic planning
Risk management
Transportation management
Accomplishments
- Achieved less no of customer complaints in a month: Reduced 8%
- Best employee of the year award- 3 times.
- Record breaking nos of delivery at my station in a single day-7200
- Improved on-time delivery (OTD) rates- from 90% to 96%
- Enhanced warehouse/sorting productivity
Interests
Timeline
Station Operations Manager
Knostics Infodel Pvt. Ltd.
08.2015 - Current
Executive
Airtel Telecom
04.2014 - 07.2015
+3 Commerce - GRADUATION
Jambeswar Mahavidyalaya Garasang, Balasore
+2 Commerce - undefined
Srinibas College, Mangalpur,Soro Balasore
MATRICULATION - undefined
Madan Mohan High School, Wada, soro, Balasore
MBA -
Sophitorium engineering college
Declaration
I hereby declare that the above-given information is true to the best of my knowledge.