BRAIDY Schauss
Evansville,IN
Summary
Dedicated and passionate Physical Therapist Assistant with ten years of experience in various settings. Enthusiastic, creative, compassionate, and hardworking, I strive to provide the best care possible. Vast skill set includes successful treatment of Guillian Barre, Traumatic Brain Injury, Spinal Cord Injury, and more. Unique abilities have helped patients achieve remarkable feats such as regaining mobility, living pain-free, and finding hope in their diagnosis. Committed to patients' outcomes and believe that therapy is not just a job, but a gift that allows me to make a difference in someone's life.
Overview
15
15
years of professional experience
Work History
Customer Support Leader
Flanders Electric Motor Service, LLC
02.2025 - Current
- Completed complex bidf
- Assessed reports, monitored calls and analyzed vendor relationships to identify process improvement opportunities.
- Analyzed product information to verify accuracy and drive corrective actions to closure.
- Led and executed customer support team strategy to reach company support goals.
- Handled complex and sensitive client relations and quality control issues to minimize negative impact to business direction.
- Coached employees to develop strong customer support skills to minimize process issues and meet customer expectations.
- Conducted training and mentored team members to promote productivity and commitment to friendly service.
- Audited customer support procedures and collaborated regionally to promote standardization across offices.
- Collaborated with cross-functional departments to formulate product and process improvements based on customer feedback.
- Completed performance evaluations and rectified issues to service clients and more effectively meet KPIs.
- Collaborated with cross-functional departments to update teams on current products, services and troubleshooting techniques.
Inside Sales Manager/ and Customer Support Manager
Flanders Electric Motor Service, LLC
04.2024 - 02.2025
- Set and exceeded inside sales goals by establishing ambitious targets and motivating sales representatives.
- Monitored and amplified sales pipeline to maintain flow of potential leads and prospects.
- Liaised with clients via email or phone to identify and address needs, growing existing accounts through cross-selling.
- Updated accounts and maintained long-term relationships with clients.
- Scheduled and led department staff meetings, workshops and functions to encourage and inspire staff.
- Managed 3 customer support specialists and 1 inside sales specialist by coaching on effective sales techniques, monitoring performance and offering helpful feedback.
- Recruited, interviewed and hired employees and implemented mentoring program to promote positive feedback and engagement.
- Managed customer service effectiveness by monitoring performance and assessing metrics.
Sales Support Supervisor
Flanders Electric Motor Service, LLC
08.2022 - 04.2024
- Communicated progress of monthly and quarterly initiatives to internal and external sales teams.
- Organized promotional events and interacted with community to increase sales volume.
- Attended [Number] retailer and distributor product and sales training events to consistently increase product knowledge.
- Developed solutions to sales challenges and maximized business opportunities.
- Communicated best practices among on-site and external personnel to align efforts and goals.
- Coordinated with other departments to provide smooth execution of sales initiatives.
- Scheduled and monitored sales team members' workloads to meet customer needs.
- Identified and communicated customer needs to supply chain capacity and quality teams.
- Maintained up-to-date knowledge of products and services offered to customers.
Sales Support Specialist
Flanders Electric Motor Service, LLC
10.2021 - 08.2022
- Collaborated with sales and marketing teams to create and execute promotional campaigns.
- Researched and analyzed customer feedback to identify areas for improvement and growth opportunities.
- Coordinated responses and resources to handle special client requests.
- Collaborated with vendor development and support staff to resolve various issues impacting sales activities.
- Learned and frequently used multiple sales systems to investigate, track, and correct customers' issues.
Physical Therapist Assistant
Progressive Health Ortho/Neuro
10.2019 - 10.2021
- Assessed treatment plans and made adjustments as needed for maximum benefits.
- Communicated with physicians to provide updates on patient care.
- Taught patients how to live within limits of capabilities and celebrated successes.
- Followed all HIPAA rules and regulations regarding patient confidentiality.
- Assisted Physical Therapists to initiate different patient care plans in outpatient setting.
- Planned individually-designed treatment programs to restore, maintain and improve physical functioning, alleviate pain and prevent disability.
- Documented daily notes with updates in Clincient EMR.
- Quickly learned new skills and applied them to daily tasks, improving efficiency and productivity.
- Treated a variety of dianosis including spinal chord injury, Guillain-Barre syndrome, Parkinsons, CVA, MVA, ect.
- Adapted to a quickly changing schedule.
Physical Therapist Assistant
Encompass Health System
09.2016 - 10.2020
- Communicated with physicians, therapists, nurses, and case management to provide updates on patient care.
- Worked in acute rehab setting and created individualized exercise programs for patients.
- Followed all HIPAA rules and regulations regarding patient confidentiality.
- Used Citrix to manage patient appointments and complete documentation.
- Engaged patients with challenging treatment sessions that focused on activities they were interested in.
- Facilitated on-going assessment of patient needs and requirements for safe and appropriate home discharge plans.
- Assessed and ordered equipment for patients home needs.
- Updated patients team care conference plans.
- Participated in annual FIM training.
- Completed annual competency check offs.
- Assisted patients who had suffered a stroke with gait training, appropriate use of devices and adaptive equipment.
- Assessed if patient required AFO braces and other various types of adaptive equipment.
- Educated patients and family members on the patients diagnosis
- Utilized equipment such as Litegait, Burr, ARJO, Solo Step, Standing frame, motomed, hoyer lift, and slide board on a daily basis
- Provided wound care under the direction of a Physical Therapist
- Treated patients with strokes, traumatic brain injuries, muti-trauma injuries, gunshot wounds, burns, joint replacements, cognitive deficits, general weakness, Parkinson's Disease, Guillian Barre, MS, and Spinal Chord injuries
Physical Therapist Assistant
Rehab For Life
11.2009 - 09.2016
- Treated a wide range of conditions in outpatient setting including, chronic and acute pain, disc herniation, whiplash, arthritis, Multiple Sclerosis, Parkinson's, stroke, athlete injuries, Guillain Barre syndrome, various orthopedic diagnoses, and post op orthopedics for both the lower extremity and upper extremity.
- Utilized modalities including ultrasound and E-stem to achieve patient goals.
- Monitored and recorded patient progress in response to therapy.
- Educated patients and family members regarding diagnosis, injury prevention and therapeutic treatments.
- Created detailed home exercise programs Communicated with physical therapist, occupational therapist, nurses, and physicians to maintain the best care possible for the patient.
- Planned and administered a range of treatments and therapeutic exercise programs involving active and passive ranges of motion, muscle reeducation, appropriate balance tasks, manual therapy, and aquatic therapy.
- Taught patients uses of wheelchairs, braces, canes, crutches and prosthetic devices and made appropriate modifications for patient comfort.
- Performed timely testing of patients progress utilizing functional outcome tests, tinetti, Berg, as well as tests created by assistant at SOC that were more individualized for patients goals.
- Aided and educated student observers in outpatient therapy treatments.
- Provided detailed documentation of patients treatment, response to treatment, and progress towards goals.
- Assisted in developing a boxing program for patients with various neurological disorders.
- Consistently recognized by employer as the most requested therapist in the clinic.
- Successfully returned many athletes to their sport post op and post injury.
- Praised for reducing the pain and suffering of many patients of various age groups and returning them to normal daily living.
Education
Associate of Science - Physical Therapist Assistant
University of Evansville
Evansville, IN2009
Skills
- Certified in Level 1 John Barns Myofascial Release Skilled in pain relief treatments
- Trained in Gua Sha
- Certified in Rock Steady Boxing
- Trained in Kinesio taping
- Experienced in Aquatic therapy
- Proficient in assessing and treating pelvic obliquity
- Adept in treating athletes
- Proficient in treating a variety of neurological diagnoses
- Infection control
- Injury prevention
- Orthopedics and Neurological Diagnosis
- Patient safety
- Patient treatment
- Team building
- Training and mentoring
- Inter-department collaboration
- Proficient in Infor Syteline, Hubspot, Smartsheets, Sharepoint
Additional Information
I have assisted the University of Evansville for the last three years in their Physical Therapist Assistant program providing a lecture on Parkinson's Disease and how Rock Steady Boxing is an effect treatment for patients with this diagnosis.
Timeline
Customer Support Leader
Flanders Electric Motor Service, LLC
02.2025 - Current
Inside Sales Manager/ and Customer Support Manager
Flanders Electric Motor Service, LLC
04.2024 - 02.2025
Sales Support Supervisor
Flanders Electric Motor Service, LLC
08.2022 - 04.2024
Sales Support Specialist
Flanders Electric Motor Service, LLC
10.2021 - 08.2022
Physical Therapist Assistant
Progressive Health Ortho/Neuro
10.2019 - 10.2021
Physical Therapist Assistant
Encompass Health System
09.2016 - 10.2020
Physical Therapist Assistant
Rehab For Life
11.2009 - 09.2016
Associate of Science - Physical Therapist Assistant
University of Evansville
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