BRAJESH KUMAR PANDEY
Gurgaon
Summary
Client focused and Pro –active Manager with 14+ years of Experience in Relationship Management, branch Administration, Team Management,Finance, Risk Management and Wealth Management. Strategic Planner and Effective communicator with Excellent Management Skills, Strong Analytical, problem solving and organizational abilities. Expertise in handling Investment advisory functions, operations, business development, selling financial services, portfolio management, team management and other operations. Currently associated with one of the leading Firm of India-HDFC Bank Limited since March 2022 working as a Branch Manager for Retail branch banking in Gurgaon. Posses an inquisitive & analytical mind, excellent organizational skills, flexible & detail oriented attitude combined with strong analytical & information analysis skills and a proven ability to interact with a diverse range of people in a professional manner. Expertise in client networking & customer relationship management and contributing towards improved financial performance. Acknowledged for unwavering commitment for providing exceptional customer service, lead by examples and establishes a professional work environment based on respect.
Overview
15
15
years of professional experience
1
1
Certification
Work History
Branch Manager
HDFC Bank Limited
07.2024 - Current
- Continuously monitored branch performance against key performance indicators, taking corrective actions as needed to ensure objectives were met or exceeded.
- Improved customer satisfaction ratings by enhancing service quality and resolving client issues promptly.
- Oversaw daily operations for streamlined efficiency, ensuring timely execution of tasks and optimal resource allocation.
- Maintained friendly and professional customer interactions.
Head Relationship Banking
HDFC Bank Limited
03.2022 - 07.2024
- Managing the Team Of Two Imperia and four Preferred Relationship Manager of total portfolio size of 1600 Cr.
- Identified market opportunities to grow new business across dedicated accounts, adding value to customers' target operating model.
- Revenue Generation through multiple products for achieving the portfolio Income targets.
- Sales targets spread across Liabilities, Retail Assets, Business Banking, commodity, ECG, EEG, LAP, Forex, Credit Cards, Online trading etc.
Branch Manager
RBL Bank Limited
12.2019 - 03.2022
- Completed audits and checklists to achieve regulatory compliance.
- Managed the branch of Sohna Road Gurugram in which major focus is to enhance the book growth parallel to revenue generation.
- Capability building and manpower management. Compliance and Risk Management.
- Branch Administration along with CSR activities.
- Manage productivity and overall morale of branch team members. Execute and monitor overall administration and efficient daily operations of Branch
- Overall responsible for maintaining branch cost efficiency in a proper manner to retain profit. Manage Key Branch Relationship.
Branch Manager
Indusind Bank Limited
10.2018 - 12.2019
- Boosted customer base, acquiring new customers and identifying needs to deliver relevant products.
- Managed the branch of Sector 66 Gurugram in which major focus is to enhance the book growth parallel to revenue generation.
- Sale of non-deposit products, cross selling targets progressively and to generate income for the branch( Products Like Credit card, Debit Card, MF, LI are the easy revenue generating products to achieve targets.)
- Ensuring to maintain regulatory compliances for the satisfactory Audit. Branch Administration along with Aadhar desk. Manage productivity and overall morale of branch team members.
Branch Manager
Kotak Mahindra Bank Limited
10.2016 - 09.2018
- Managed the branch of Sector 10 A Gurgaon.
- Enhancement of deposit pool from the customer, Establishing standards and delivery of services. Sale of non-deposit products, cross selling targets progressively and to generate income for the branch Ensuring to maintain regulatory compliance for the satisfactory Audit.
- Branch Administration. Manage productivity and overall morale of branch team members.
- Ensure to complete Branch Sales targets spread across Liabilities, Retail Assets, Commercial assets, Consumer assets, Trade & Forex, Insurance and MF etc.Overall responsible for break- even and P&L of branch. Liaising with product team for new product development.
Imperia Relationship Manager
HDFC Bank Limited
12.2011 - 09.2016
- Worked as Preferred RM and got elevated as an Imperia RM in Gurgaon Sector 14 main Branch.
- Managing the Ultra High Net Worth customers ( Imperia Banking Program)
- Achieving the Business targets assigned in terms of Deepening, cross selling, enhancing and upgrading the HNW relationships.
- Sales targets spread across Liabilities, Retail Assets, Business Banking, commodity, ECG, EEG, LAP, Forex, Credit Cards, Online trading etc.
- Consistently rated outstanding year on year and Worked as a part of “Talent Pool”.
Senior Relationship Manager
Bajaj Allianz Life Insurance company Limited.
12.2010 - 12.2011
- Worked in Bancassurance channel of company. Associated with CITI Bank Corporate sales in Suvidha channel.
- Won the Star Performer Award for 5 consecutive months – June to October 2011.
- Learnt the criticality and interdependence of Sales and Distribution in Bancassurance and corporate sales.
Education
Master of Business Administration - Finance and Control
Institute Of Business Management ( CSJMU)
Kanpur, UP01-2010
Bachelor of Science - Science
Christ Church College ( CSJMU)
Kanpur UP01-2007
Skills
- Eminent Customer Service
- Entrepreneurial mind-set Portfolio Building & Management Business Development
- Marketing & Recovery Management
- Wealth Management Branch Administration
- Asset and liability management,Revenue Growth Management ,Financial Advisory Services,Investment in Mutual Fund & Equities ,Day to Day Branch Operations Strategic planning & Implementation Convincing skills
- Analytical and Logical ability Customer Relationship Management Client Service Team Management
- Result-driven ,Keen Strategist, Methodical Approach, Team Dynamics ,Time Management , Analytical & Problem Solving Skills , strategic planner Excellent Communication Skills
Certification
- Certification of Insurance regulatory development Authority ( IRDA)
- Certified from Association of Mutual fund in India for Mutual fund Distribution (AMFI)
- NCC C Certificate with A Grade.
- MSME Certificate.
LANGUAGES
Hindi, English: First Language
Timeline
Branch Manager
HDFC Bank Limited
07.2024 - Current
Head Relationship Banking
HDFC Bank Limited
03.2022 - 07.2024
Branch Manager
RBL Bank Limited
12.2019 - 03.2022
Branch Manager
Indusind Bank Limited
10.2018 - 12.2019
Branch Manager
Kotak Mahindra Bank Limited
10.2016 - 09.2018
Imperia Relationship Manager
HDFC Bank Limited
12.2011 - 09.2016
Senior Relationship Manager
Bajaj Allianz Life Insurance company Limited.
12.2010 - 12.2011
Master of Business Administration - Finance and Control
Institute Of Business Management ( CSJMU)
Bachelor of Science - Science
Christ Church College ( CSJMU)
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