Summary
Overview
Work History
Education
Skills
Certification
Interests
Work Availability
Quote
Timeline
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Brajesh Kumar Raman

Brajesh Kumar Raman

Manager Delivery Consulting
Bangalore

Summary

A Service Delivery Manager carries 12 years of experience in Oil & Gas domain and talented in analyzing different businesses, assessing client needs, project deliverables, data, strategy, cost modelling, market research, competitive intelligence, benchmarking, technology assessments for upstream and downstream businesses. Established decision-maker with background in mentoring others to accomplish project milestones. Offering exemplary client relationship building process.

Overview

12
12
years of professional experience
6
6
years of post-secondary education
4
4
Certifications
2
2
Languages

Work History

Service Delivery Manager

CGI
Bangalore
09.2021 - Current
  • Participated in drafting service budgeting, advising on areas of possible improvement to reduce costs and service delivery times.
  • Maintained proper staffing levels to guarantee timely and accurate deliveries.
  • Evaluated personnel workloads to support capacity planning, adjusting service call scheduling according to available staff.
  • Production cost saving ($750 million) by denying the need of new drilling site and re-development of exploration & appraisal wells for production.
  • Cultivated effective and positive working relationships with clients through onboarding, initial training and ongoing support.
  • Interfaced effectively with key accounts, answering questions and delivering exceptional service.
  • Served as primary interface for onboarding new personnel, providing educational resources on service delivery policies and establishing scheduling calendars.
  • Coordinated and led internal and external site team meetings.
  • Advised clients on methods, technologies, process improvements and training that would increase overall business potential.

Product Manager

CGI
Bangalore
09.2013 - Current
  • Provide process troubleshooting advice and consultancy for capital projects
  • Capture learning and best practices from each of these projects and make available for re-use
  • Assessed costs and estimated production capabilities to evaluate economic viability.
  • Requirements elicitation on process/service pain points and formulate tailor made custom solution package to help client resolve issue
  • Analyzed metrics to measure product performance.
  • Conduct KPI based risk analysis to identify Risk Impact Index (RII), risk severity and priority
  • Also do causal analysis in case of risk relapse
  • Work through all phases of idea from conception till realization

Projects worked on :-

  • Efficiency execution of Hook-up and commissioning activities on offshore oil production facility
  • E-mobility, Sustainability and circular economy in automotive industry – Driving force and inhibitors
  • Contracting & Procurement strategy targeted on a new gas export promotion opportunity in Russia
  • Production cost saving ($750 million) by denying the need of new drilling site and re-development of exploration& appraisal wells for production
  • Also emphasizing on use of existing offshore assets
  • Joint venture success factors – tapping profit from emerging markets
  • Design & inspection audits - contractual
  • Requirements Management, Information & Data Demand Services

Senior Business Analyst and SME

CGI
Bangalore
04.2012 - 08.2016
  • Synthesized current business intelligence data to produce reports and polished presentations, highlighting findings and recommending changes
  • Addressed process issues / requirements / improvements and objectives to accomplish business objectives
  • Analyzed key aspects of business to evaluate factors driving results and summarized into presentations
  • Was also responsible to plan Sprint using Team Foundation Server (TFS), Create Test Scenarios, test Cases, Analysis and interpretation of Wells and geological data
  • Mentored teams and streamline Agile techniques through evolution of delivery cycles, establishing documentation framework to support agile methodology implementations
  • Identified process inefficiencies through gap analysis and outlined sensible solutions.
  • Assessed impact of current business processes on users and stakeholders and evaluated potential areas for improvement.
  • Supported leadership team with reporting, analysis and business presentations to inform divisional strategies.
  • Improved business direction by prioritizing customers and implementing changes based on collected feedback.

Business Analyst

Accenture
Bangalore
07.2010 - 03.2012
  • Worked as a Business Analyst for “Learning from Experience (LFE)” project from client location
  • Identified process inefficiencies through gap analysis and outlined sensible solutions.
  • He was accountable for assessing every opportunity for continuous development in the way of working for the LFE team
  • Met with stakeholders to establish favorable business relationships and support mutually beneficial interests.
  • Surveyed clients to ascertain requirements and expectations for product.
  • Provide process troubleshooting advice and consultancy for capital projects
  • Capture learning and best practices from each of these projects and make available for re-use
  • Requirements elicitation on process/service pain points and formulate tailor made custom solution package to help client resolve the issue
  • Conduct KPI based risk analysis to identify Risk Impact Index (RII), risk severity and priority
  • Also do a causal analysis in case of a risk relapse
  • Work through all the phases of an idea from conception till realization
  • General enhancements in the tools and templates specific to LFE to make it more intuitive
  • Eradicate the possibility of Human Errors of any form in the workflow and deliverables
  • Understand any issues with the functionalities of the service portal and propose solution to devise/develop resolution of the issue.

Education

M. Tech. - Refining & Petrochemical Engineering

University of Petroleum & Energy Studies (UPES)
Dehradun
08.2008 - 05.2010

B. Tech - Applied Petroleum Engineering

University of Petroleum & Energy Studies (UPES)
Dehradun
08.2004 - 05.2008

Skills

Stakeholders Management

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Certification

Requirements Management (Polarion)

Interests

Studying Books

Health & Wellness

People Empowerment

Coaching & Mentoring

Work Availability

monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
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Quote

There is a powerful driving force inside every human being that, once unleashed, can make any vision, dream, or desire a reality.
Tony Robbins

Timeline

3RD Alternative - Franken Covey Institute

02-2022

Requirements Management (Polarion)

01-2022

Service Delivery Manager

CGI
09.2021 - Current

Developing the leader withing You - John Maxwell Team

06-2021

7 Habits of highly effective leader

03-2020

Product Manager

CGI
09.2013 - Current

Senior Business Analyst and SME

CGI
04.2012 - 08.2016

Business Analyst

Accenture
07.2010 - 03.2012

M. Tech. - Refining & Petrochemical Engineering

University of Petroleum & Energy Studies (UPES)
08.2008 - 05.2010

B. Tech - Applied Petroleum Engineering

University of Petroleum & Energy Studies (UPES)
08.2004 - 05.2008
Brajesh Kumar RamanManager Delivery Consulting