An experienced professional in Insurance industry for 4+ years of experience in Operations, Customer Relationship management, Quality management, Process Documentation. To seek and maintain full-time position that offers professional challenges utilizing interpersonal skills, excellent time management and problem-solving skills
Overview
5
5
years of professional experience
Work History
Senior Process Executive
TATA consultancy Services
Pune
09.2021 - Current
Worked For the Renewal Process where we create the policy for the commercial customer related to Vehicle and creating the new policy according to changes demanded by the customer
Manual Challenging Task were customer demands for change according to the business structure, need to make the manual changes in the policy and give the review of the premium according to the task.
Analyzing policy documents thoroughly & verifying policy documents for validation of the coverage to send payment to customers & payment guarantee to providers
Quality audit of policy certificate by referring checklist and making the amendment as per customer requirement
Issue payments or deny claims in a timely manner in accordance with policy,Sending the letters to the Service authority or the Customer and making the follow ups for the payments
Handling Motor Claim (commercial) End-to End policy which include the registration of FNOL till making the payments either to the customer or to the Service centre
Working on travel claims/ Emergency claims received from customers as well as addressing the payment guarantee request received from the providers from overseas where our customers have visit for their vacation/business travel
Auditing for the Team Line of contact for escalation and responsible for RCA with CAPA plan for all associates.
Process Executive
Cognizant Technology Solutions
Pune
06.2019 - 09.2021
Responsible for taking end-to-end process of recovery and payment in claims
Meeting deadlines and turnaround time without compromising quality norms and adhering SLA
Monitoring the overall functioning of processes, identifying improvement areas and implementing adequate measures to maximize customer satisfaction level
Analysing the sensitivity of GDPR scenario, running root cause analysis and actioning the cases
Designing training materials and resources to maintain the team's project knowledge levels
Communicating with client and sharing updates to team
Assistant Delivery Manager at Tata Consultancy Services, Global Shared ServicesAssistant Delivery Manager at Tata Consultancy Services, Global Shared Services