Brajrani Shyam Khandelwal
Pune
Summary
An experienced professional in Insurance industry for 4+ years of experience in Operations, Customer Relationship management, Quality management, Process Documentation. To seek and maintain full-time position that offers professional challenges utilizing interpersonal skills, excellent time management and problem-solving skills
Overview
5
5
years of professional experience
Work History
Senior Process Executive
TATA consultancy Services
Pune
09.2021 - Current
- Worked For the Renewal Process where we create the policy for the commercial customer related to Vehicle and creating the new policy according to changes demanded by the customer
- Manual Challenging Task were customer demands for change according to the business structure, need to make the manual changes in the policy and give the review of the premium according to the task.
- Analyzing policy documents thoroughly & verifying policy documents for validation of the coverage to send payment to customers & payment guarantee to providers
- Quality audit of policy certificate by referring checklist and making the amendment as per customer requirement
- Issue payments or deny claims in a timely manner in accordance with policy,Sending the letters to the Service authority or the Customer and making the follow ups for the payments
- Handling Motor Claim (commercial) End-to End policy which include the registration of FNOL till making the payments either to the customer or to the Service centre
- Working on travel claims/ Emergency claims received from customers as well as addressing the payment guarantee request received from the providers from overseas where our customers have visit for their vacation/business travel
- Auditing for the Team Line of contact for escalation and responsible for RCA with CAPA plan for all associates.
Process Executive
Cognizant Technology Solutions
Pune
06.2019 - 09.2021
- Responsible for taking end-to-end process of recovery and payment in claims
- Meeting deadlines and turnaround time without compromising quality norms and adhering SLA
- Monitoring the overall functioning of processes, identifying improvement areas and implementing adequate measures to maximize customer satisfaction level
- Analysing the sensitivity of GDPR scenario, running root cause analysis and actioning the cases
- Designing training materials and resources to maintain the team's project knowledge levels
- Communicating with client and sharing updates to team
- Maintaining daily productivity data, RCA, defect tracker, process update tracker & quality scores
- Handling client communications & understanding the client requirements
- Creating and conducting monthly PKT for the team and publishing scores
- Tracking weekly accuracy scores, creating defect tracker & action plans
- Providing process training to new hires.
Skills
- People Management
- Property and Casualty Insurance
- SLA & Operation Management
- Confidence & Presentation Skills
- Strong Communication Skill
- Client Communication & Relationship Building
- Ability To take accountability for project deliverables
- Knowledge of 5 Why analysis Basic
Academic Details
- Pursued company secretary (CS) for 2 years
- B. Com, Modern college of Arts, commerce & Science, Pune- 2016
- HSC from K.R. Kotkar college, Chalisgaon
- SSC from Good Shepherd Academy School, Chalisgaon (State Board Board)
Language
English, Hindi, Marathi, Marwari, Basic Norwagian & Danish
Personal Information
- Date of Birth: 04/29/94
- Nationality: Indian
- Marital Status: Single
Awards
- Received "Best Emerging Employee of the quarter" (4th quarter 2020)
- Received "Start performance Award" for October 2022.
Hobbies and Interests
Dancing
Timeline
Senior Process Executive
TATA consultancy Services
09.2021 - Current
Process Executive
Cognizant Technology Solutions
06.2019 - 09.2021
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