Dynamic Technical Support Engineer with a proven track record at Digital-Nirvana Information Systems Pvt Ltd, specializing in Linux System Administration and exceptional troubleshooting proficiency. Expert in leveraging DevOps tools like Jenkins and Ansible for streamlined operations. Achieved significant system performance improvements, enhancing customer satisfaction through effective communication and technical expertise.
Overview
6
6
years of professional experience
Work History
Techinical Support Egineer
Digital-Nirvana information systems pvt ltd
Hyderabad
11.2020 - Current
Managed technical support tasks in a nonstop production environment's extensive server infrastructure.
Managed server setup, upgrades, and software patching.
Monitored tickets and collaborated with the development team.
Participated in scrum meetings with team leads and senior management.
Utilized AWS services including EC2, VPC, S3, ELB, EBS, EFS, and IAM.
Utilized RPM, YUM, and apt-get for efficient package management on Linux systems.
Managed file systems, including the creation of features and swap partitions.
Installed NAS profiles, configured NFS & CIFS, and mounted file systems.
Configured and troubleshooted NIS server and LDAP for centralized user authentication.
Performed troubleshooting for DNS, DHCP, FTP, TELNET, and SSH server-client setups.
Created SSL certificates for multiple domains during setup.
Installed and configured Apache Tomcat application servers.
Implemented CHECK_MK for effective monitoring of systems.
Set up MySQL DB as well as MariaDB with expertise.
Resolved issues with file systems through hands-on repair and maintenance.
Proficient with IPMI console operations.
Managed Jenkins pipelines for continuous integration and continuous delivery.
Gained hands-on experience with Ansible configuration management tool.
Experienced in setting up build jobs with Jenkins.
Executed Docker installation and configurations.
Implemented and managed ESXi V8 for virtual machine creation.
Linux System Administrator
Metaminds software solution pvt ltd
Hyderabad
04.2019 - 04.2020
Installed and configured various software and hardware for smooth-running systems operation.
Delivered reliable support for all server-class systems.
Utilised troubleshooting and fault-finding abilities to identify outages.
Monitored new releases and models for optimised system performance.
Monitored system performance using advanced tools, proactively identifying and resolving issues.
Troubleshot and resolved complex issues related to Linux servers, reducing downtime and maintaining high availability.
Managed server infrastructure across multiple sites, optimising system performance and reliability.
Achieved service time and quality targets.
Maximised customer engagement and satisfaction by delivering excellent customer service.
Spoke to customers in multiple languages to resolve problems and answer questions.
Education
Masters - MBA HR& Marketing
NALANDA INSTITUTE OF ENGINEERING COLLEGE
Guntur
06-2016
Bachelor's Degree - B.sc-computers
VASAVI DEGREE COLLEGE
Guntur
06-2014
Skills
Linux System Administration
Red Hat Enterprise Linux
Debian 9/10/12 versions
Patches & Upgrade Application
Package Management
yum
rpm
apt-get
Cloud AWS services EC2,S3 ELB ,IAM
Devops tools
Git, Git Hub, git lab
Ansible
Jenkins CI CD
Docker containers
kubernetes
shell script bash
Performance monitoring
Troubleshooting proficiency
Software update installation
Systems Analysis
Desktop support
Cloudcomputingskills
Used IAM for creating roles, users, and groups and also implemented MFA to provide additional security to the AWS account and its resources.
Good working experience in creating and launching EC2 instances using AMIs of Amazon Linux, RHEL, Centos.
Created snapshots to take backups of the volumes and images to store launch configurations of the EC2 instances.
Working experience on Application Load Balancer and auto-scaling implementation.
Working experience on creating multiple VPC’s and public, and private subnets as per requirement.
Used security groups, Internet gateways, and route tables to ensure a secure zone for an organization in the AWS public cloud.
Configured S3 buckets with various life cycle policies to archive the infrequently accessed data to storage classes based on requirements.
Hands-on experience with EC2, S3, VPC, EBS, AUTO SCALING, Load Balancer, and IAM.
Working experience on EFS (Elastic file system and using file system are ext4 and XFS).
Languages
english
First Language
English
Upper Intermediate (B2)
B2
Telugu
Advanced (C1)
C1
Roles And Responsibilities
Worked as Senior Technical support engineer for the Server farm in a 24X7 Production Environment.
New server setup and Application new versions upgrading and patches.
Tracking tickets and following up with the development team.
Attend the scrum calls with team leads and higher management.
Worked on AWS services like EC2, VPC, S3, ELB, EBS, EFS, and IAM.
Install the packages by using RPM and YUM & Debian packages apt-get to Linux servers and also build the yum client.
Worked on file system features and swap creation making normal partitions & creating LVM Logical volumes and extending and reducing logical volume when client requirement.
Install and configure NAS profile and NFS & CIFS and mount the file system using /etc/fstab.
Installation and configuration and troubleshooting knowledge of NIS server & LDAP for centralized user authentication.
Data Analyst Internship Programme at DIGITAL NIRVANA INFORMATION SYSTEMS (I) PVT LTDData Analyst Internship Programme at DIGITAL NIRVANA INFORMATION SYSTEMS (I) PVT LTD