Detailed Managing effective at creating positive environments where employees can thrive and succeed. Reliable and aware of direct competitors and strategies. Looking for new management role where hard work and dedication will be highly valued.
Hi, I’m
Bramwell Andrew
Chennai
Summary
Overview
19
years of professional experience
1
Certification
Work History
Vanguard Logistics ServicesChennai
Senior IT Support Engineer (IT Security Team)
06.2018 - Current
Job overview
- Supported client security policies and activities for networks, systems, and applications including vulnerability management, incident reporting, mitigation, and continuous monitoring
- Deploying managing Duo MFA Security to safeguard all users, devices, and applications
- Established a disciplined framework for communications and addressing production infrastructure issues
- Developed risk assessment report to identify threats, false positives and vulnerabilities applicable to systems
- Created policies, standards, guidelines and security awareness campaigns for associates to follow related to IT Security and protecting corporate assets
- Perform Symantec endpoint protection, managed and unmanaged clients, remove malicious software, spyware, and Trojans
- Managing and administrated Patch Management, Software Deployment, Asset Management, USB Device Management, Service Pack Installation and User Administration via ManageEngine Desktop Central and OCS Inventory Tool
- Administered emails and productivity infrastructure with effective and accurate real-time anti-spam, phishing, anti-malware protection via Symantec Messaging and Websense triton Security Gateway
- Collaborate with other support team members to fix network outages, misconfigurations, traffic analysis and website release
- Read and analyse packet captures using Fiddler and Wireshark
- Deployed Websense to protect company from internet misuse
- Monitoring and managing IT networks with SOLARWINDS and Cisco Meraki to ensure high availability to all users
- Having hands on experience on Symantec Endpoint Protection Manager
- Completed vulnerability scans to identify at-risk systems and remediate issues
- Handling Tickets, Incident on Call/E-mail support for Troubleshooting Security compliance issues for users across globe
- Part of team played for allowing users to work remotely in secure platform during Covid pandemic
- Additionally Managing Cisco Webex Accounts(creating accounts, assigning phones, Extension and numbers).
- Read technical manuals, conferred with users, or conducted computer diagnostics to investigate and resolve problems.
- Reviewed completed work to verify consistency, quality and conformance.
- Analyzed business performance data and forecasted business results for upper management.
- Leveraged leadership skills to identify deficiencies and opportunities to improve policies, procedures and controls.
- Proposed or approved modifications to project plans.
- Minimized staff turnover through appropriate selection, orientation and training.
- Enforced customer service standards and resolved customer problems to uphold quality service.
- Planned and led team meetings to review business results and communicate new and ongoing priorities.
- Produced thorough, accurate and timely reports of project activities.
- Completed thorough opening, closing and shift change functions to maintain operational standards each day.
- Developed and implemented strategies to increase customer satisfaction and loyalty.
- Communicated company directives and programs to associates and ensured all follow-up items were completed accurately and timely.
Vanguard Logistics ServicesChennai
IT Support Engineer (Helpdesk)
07.2008 - 06.2018
Job overview
- Identified areas for improvement, narrowing focus for decision-makers in making necessary changes.
- Collaborated with other departments to ensure alignment of goals across teams.
- Maintained a positive work environment that promoted collaboration between team members.
- Evaluated needs of departments and delegated tasks to optimize overall production.
- Resolved record-breaking backlog of support tickets following major system malfunction.
- Maintained audit trail and statistical records of problems and conditions reported by client.
- Participated in weekly meetings with other IT staff members in order to discuss new technologies or strategies for improving efficiency within the department.
- Maintained records of data communication transactions, problems, and remedial actions or installation activities.
- Identified opportunities to upsell technical products and services, boosting revenues to existing accounts.
- Completed daily quality assurance duties to provide feedback for improvements.
- Analyzed data from various sources to identify areas of improvement in the department's operations.
- Developed strategies for problem solving and conflict resolution among team members.
- Maintained positive working relationship with fellow staff and management.
Flextronics Technilogies India Pvt. LTd.
IT Engineer
12.2006 - 12.2007
Job overview
- Maintaining and Administration of centralized WSUS, NAV, DHCP, DNS and WINS servers
- NAV updates monitoring the server in Windows and Linux Platforms
- Maintaining VOIP phones
- Managing Compaq Prolient DL and ML series Servers around 6 No's
- Operation and Maintenance support involving regular security updates, service packs, critical updates, hot fixes for sever and clients
- Handling Windows 2003 Active Directory, Folder security, group policy administration, Creating & Editing account for Users, Workstations, Servers
- Handling DHCP Server for processing the solutions according to user's complaint, if He/She is not getting logged on to the LAN
- Performing system maintenance and upgrades, troubleshooting hardware & software
- Provided end user application software and operating system software support
- Troubleshooting and maintenance of all LAN network, Printers and workstation network connectivity issues
- Installed and configured PC software, Hardware, Peripherals such as Modems, Printers, Scanners, CD-ROM/CD-Writers/DVD drives
- Recovering Data's from defective hardisk(Desktop/Laptop) using third party Software's
- Configuring VPN clients for users
- Currently working with tools like VNC, Dame ware and mini Remote control, VNC
- Responsible for daily weekly and monthly call reports
- Managed around 200 Desktops with Windows XP
- Configuration of Printer, Scanner.
The Salvation ArmyPondicherry
SocialWorker/Child Development Associate
12.2004 - 12.2006
Job overview
- Managed Child Development Centre at Pondicherry which includes 19 Staffs to care about 300+ Poor children
- Managed and responsible for all the financial transactions and finance Audits
- Care about the children with four theme as Spiritual, Physical, Educational and Social
- Also in addition responsible for Tsunami Relief and Rehabilitation work in Pondicherry city and surrounded areas along with Govt
- And other NGO's.
Education
Madurai Kamaraj UniversityMadurai, TN
Bachelor of Computer Applications from Computer And Information Sciences
06-2005
University Overview
Skills
- Root Cause Analysis
- Technical Analysis
- Infrastructure Development
- System Troubleshooting
- Web Security
- Cisco Duo Security(MFA)
- Vulnerability Management Tools: Symantec Endpoint protection, Fortinet Bradford NAC, Manage Engine Desktop Central, Manage Engine Vulnerability Management plus
- Monitoring Tools: Solar Winds, Cisco Meraki MX, Websense, Fiddler and Wireshark
- Email Server: OFFICE 365, Symantec Messaging Gateway, Websense Triton-Forcepoint
- Inventory Tools: ADManager and OCS Inventory
- Server Operating Systems: Microsoft Windows Server 2003 / 2008 /2012
- Client Operating systems: Microsoft Windows 7, 8 and 10
- VOIP: Cisco Calling, Avaya
- Hardware: Install and maintain printers, Computers, scanners in network environment
- Ticketing Tools: Team Headquarters
- Cloud: Amazon Web Services (EC2, Route53, S3, IAM)
Certification
CISSP, Diploma In CISSP
Personal Information
Personal Information
- Date of Birth: 10/15/80
- Nationality: Indian
- Marital Status: Married
Languages
Languages
- English
- Malayalam
- Tamil
- Kannada
- Hindi
Accomplishments
Accomplishments
Leading South Pacific Countries Employee Society Team
Timeline
Senior IT Support Engineer (IT Security Team)
Vanguard Logistics Services
06.2018 - Current
IT Support Engineer (Helpdesk)
Vanguard Logistics Services
07.2008 - 06.2018
IT Engineer
Flextronics Technilogies India Pvt. LTd.
12.2006 - 12.2007
SocialWorker/Child Development Associate
The Salvation Army
12.2004 - 12.2006
Madurai Kamaraj University
Bachelor of Computer Applications from Computer And Information Sciences
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