Branden Satterfield
Greenfield,IN
Summary
Dynamic retail professional with extensive experience at Discount Tire, excelling in store operations and team management. Proven track record in enhancing customer satisfaction through exceptional service and effective problem-solving. Skilled in merchandise knowledge and employee motivation, fostering a collaborative environment that drives sales growth and operational excellence. Equipped with strong problem-solving abilities, willingness to learn, and excellent communication skills. Poised to contribute to team success and achieve positive results. Ready to tackle new challenges and advance organizational objectives with dedication and enthusiasm.
Overview
14
14
years of professional experience
Work History
Senior Assistant Store Manager
Discount Tire
09.2024 - Current
- Assisted in daily store operations and team management to ensure efficient service delivery.
- Supported inventory management processes, including stock replenishment and organization.
- Helped train new staff on customer service protocols and operational procedures.
- Engaged with customers to enhance their shopping experience and address inquiries.
- Collaborated with team members to maintain store cleanliness and visual merchandising standards.
- Monitored sales floor activities to identify opportunities for improved efficiency and customer interaction.
- Enhanced customer satisfaction by providing exceptional service and addressing concerns promptly.
- Oversaw staff performance evaluations and provided constructive feedback to support professional development.
- Handled escalated customer complaints with professionalism which resulted in customer retention.
- Monitored employee performance metrics closely which aided in identifying areas needing improvement or additional training opportunities.
- Trained new employees on company policies, procedures, and best practices to maximize productivity and maintain a high level of performance.
- Walked through store areas to identify and proactively resolve issues negatively impacting operations.
- Created and maintained safe and secure work environments for employees.
- Provided weekly work schedules to employees to accommodate business demands and vacation requests.
- Assisted in recruiting, hiring and training of team members.
- Scheduled employees for shifts, taking into account customer traffic and employee strengths.
Store Manager
Discount Tire
06.2021 - 09.2024
- Managed daily store operations, ensuring efficient workflow and customer satisfaction.
- Trained new staff on store policies and procedures to enhance team performance.
- Monitored inventory levels, coordinating with suppliers for timely restocking.
- Implemented visual merchandising strategies to maximize product visibility and sales.
- Resolved customer complaints swiftly, maintaining positive relationships and loyalty.
- Managed daily operations to ensure smooth functioning of the store, maintaining a clean, safe environment for customers and employees.
- Addressed customer complaints promptly and professionally, resolving issues to maintain positive relationships with clientele.
- Managed store employees successfully in fast-paced environment through proactive communication and positive feedback.
- Assisted with hiring, training and mentoring new staff members.
- Improved customer satisfaction through staff training in customer service and product knowledge.
- Mentored new hires during their onboarding process, ensuring they were well-equipped to excel in their roles from day one.
- Conducted regular performance reviews for staff members, providing constructive feedback and opportunities for growth.
- Coached sales associates in product specifications, sales incentives, and selling techniques, significantly increasing customer satisfaction ratings.
- Reconciled daily sales transactions to balance and log day-to-day revenue.
- Fostered a positive work environment by cultivating strong relationships between team members through team-building activities and consistent recognition of individual achievements.
- Set effective store schedules based on forecasted customer levels, individual employee knowledge, and service requirements.
- Supervised guests at front counter, answering questions regarding products.
- Increased store profitability by implementing cost-saving measures and efficient inventory management strategies.
- Upheld and communicated store programs and standards to employees for optimal quality, freshness, safety and cleanliness.
- Collaborated with other managers to develop company-wide initiatives aimed at improving overall performance across all locations.
- Fostered culture of excellence and accountability among staff, resulting in higher employee morale and lower turnover rates.
- Optimized completion process to reduce wait times, improving customer satisfaction scores.
- Interacted well with customers to build connections and nurture relationships.
Assistant Manager
Discount Tire
04.2011 - 06.2021
- Trained new employees on company policies and standard operating procedures.
- Oversaw inventory management, ensuring accurate stock levels and timely replenishment.
- Maintained a clean, safe, and organized store environment to enhance the customer experience.
- Supervised day-to-day operations to meet performance, quality and service expectations.
- Monitored performance metrics to ensure adherence to quality standards and service delivery goals.
- Improved customer satisfaction by addressing and resolving complaints promptly.
- Offered hands-on assistance to customers, assessing needs, and maintaining current knowledge of consumer preferences.
- Completed regular inventory counts to verify stock levels, address discrepancies, and forecast future needs.
- Managed inventory levels to minimize stockouts while reducing overhead costs.
- Mentored junior staff members in their professional development by offering guidance/support in their assigned roles.
- Generated repeat business through exceptional customer service.
- Collaborated with the management team to develop strategic plans for business growth and improvement.
- Enforced company policies consistently while handling disciplinary actions when necessary with fairness and respect.
- Ensured compliance with all safety regulations by conducting regular inspections of equipment/operations within the store.
- Collaborated with management team to set sales targets and strategies, achieving consistent sales growth.
- Oversaw daily operations to maintain store cleanliness and organization.
- Coached new employees, ensuring smooth onboarding process and quicker adaptation to their roles.
- Established team priorities, maintained schedules and monitored performance.
- Assisted in organizing and overseeing assignments to drive operational excellence.
- Used industry expertise, customer service skills and analytical nature to resolve customer concerns and promote loyalty.
- Defined clear targets and objectives and communicated to other team members.
- Established performance goals for employees and provided feedback on methods for reaching those milestones.
- Leveraged data and analytics to make informed decisions and drive business improvements.
Education
High School Diploma -
Mt Vernon High School
Fortville05.2011
Skills
- Store operations
- Team management
- Employee motivation
- Merchandise planning
- Delegation techniques
- Problem-solving
- Customer service and engagement
- Time management
- Attention to detail
- Customer experience
- Verbal and written communication
- Store organization
Timeline
Senior Assistant Store Manager
Discount Tire
09.2024 - Current
Store Manager
Discount Tire
06.2021 - 09.2024
Assistant Manager
Discount Tire
04.2011 - 06.2021
High School Diploma -
Mt Vernon High School
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