Summary
Overview
Work History
Education
Skills
Timeline
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Brandi Kiner

Fort Wayne

Summary

Dedicated Performance Improvement and Training Manager with a strong background in program optimization and employee engagement at Longe Optical. Experienced in designing and implementing comprehensive training programs that enhance onboarding and elevate job performance. Proven ability to lead team development initiatives and drive continuous improvement, resulting in increased productivity and overall employee satisfaction.

Overview

23
23
years of professional experience

Work History

Performance Improvement and Training Manager

Longe Optical
05.2016 - Current
  • Assisted in developing training materials to enhance employee onboarding processes.
  • Collaborated with team members to identify training needs and skill gaps.
  • Participated in evaluating training effectiveness through feedback collection and analysis.
  • Adapted training content based on participant feedback to improve engagement.
  • Engaged in professional development activities to stay updated on industry trends and best practices.
  • Alternated training methods to diversify instruction, strengthen learning opportunities, and enhance program success.
  • Monitored and evaluated training performance to determine quality and cohesiveness.
  • Collaborated with other departments to align training programs with organizational goals and objectives.
  • Communicated all learning and performance objectives, schedules, and training assessments to upper management.
  • Enhanced employee satisfaction and motivation through implementation of recognition program for training completion and skill advancement.
  • Partnered with external experts to bring in fresh perspectives and specialized knowledge for advanced training workshops.
  • Developed comprehensive training modules for enhancing employee skills, leading to improved job performance across departments.
  • Led cross-functional teams in executing process improvement initiatives, resulting in increased productivity.
  • Developed and implemented standard operating procedures to ensure consistency and quality in operations.
  • Collaborated with leadership to align operational strategies with organizational goals for improved performance.
  • Facilitated training sessions to enhance staff understanding of new policies and procedures.
  • Led cross-functional teams in the evaluation of existing policies for effectiveness and relevance.
  • Designed training programs for staff members to enhance their understanding of new policies and procedures.

General Manager

Eyeglass World
03.2006 - 05.2016
  • Developed training programs for staff, improving service quality and employee retention.
  • Oversaw daily operations, ensuring compliance with company policies and industry regulations.
  • Fostered a collaborative team environment, encouraging communication and professional development.
  • Managed budget implementations, employee evaluations, and contract details.
  • Fostered culture of continuous improvement, introducing regular review sessions that boosted team performance and morale.
  • Built long-lasting client relationships through excellent customer service and consistent followups.
  • Led a successful sales team by providing motivational coaching and performance-based incentives.

Server/Manager

International House Of Pancakes
06.2002 - 03.2006
  • Coordinated schedules and managed team assignments to meet peak demand periods effectively.
  • Trained servers on order management, food service quality and how to build rapport with guests.
  • Handled guest complaints in positively and offered appreciation tokens to build customer loyalty.
  • Completed daily procedure checklist and communicated changes to servers and kitchen staff.

Education

High School Diploma -

Northside High School
Fort Wayne, IN
06-2002

Skills

  • New hire on-boarding
  • Program optimization
  • New employee training
  • Coaching and mentoring
  • Written and oral communication
  • Strategic thinker
  • Leadership training
  • Course development
  • Team development strategies
  • Employee engagement
  • Sales leadership development
  • Customer service
  • Employee coaching
  • New hire training
  • Program development

Timeline

Performance Improvement and Training Manager

Longe Optical
05.2016 - Current

General Manager

Eyeglass World
03.2006 - 05.2016

Server/Manager

International House Of Pancakes
06.2002 - 03.2006

High School Diploma -

Northside High School

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Brandi Kiner