Brandi Krebs

June 2022 – Present

• Administer core HR functions including new hire orientation, compensation and benefits support, and coordination of cyclical processes such as payroll and workers' compensation.
• Effectively manage leave of absence cases using a comprehensive tracking system, ensuring compliance with legal and organizational policies.
• Partner with Operations Managers to drive performance improvements through coaching, conflict resolution, and proactive employee engagement.
• Serve as a point of contact for employee relations, advising leadership on best practices and supporting a positive workplace culture.
• Played a key role in onboarding over 500+ team members, ensuring a smooth and efficient integration into the organization.
• Improved employee retention by enhancing the onboarding experience, streamlining processes, and providing better support during the first 90 days of employment.

• Ensured full compliance with bank policies and investor guidelines while applying sound lending strategies to accurately process and evaluate loan applications.
• Conducted thorough reviews to identify and resolve discrepancies, including missing documentation and inaccurate borrower data, improving overall application accuracy and processing time.
• Consistently achieved and exceeded sales objectives, directly contributing to a 60% year-over-year revenue increase for the organization through strategic client engagement and loan conversion.

• Communicated daily with vendors to address inquiries related to supply orders and inventory, ensuring timely and accurate product delivery to customers.
• Provided high-quality, customer-focused support across multiple communication channels, contributing to the success of various contact center programs.
• Applied strong problem-solving skills and maintained composure in high-pressure situations to efficiently resolve complex customer issues and service challenges.

• Loaded new Projects for top pharmaceutical companies including Eli Lilly, Roche, and Bayer
• Ordering medical supplies for clients based on request.
• Ensured accurate inventory management for clients
• Sought out and acquired up-to-date understanding of standard protocols and OSHA requirements.