Brandi Pitts
Knox
Summary
Dynamic professional with a proven track record at Pizza Hut, excelling in customer service and team leadership. Skilled in enhancing guest experiences and training staff, I foster positive environments and resolve issues effectively. My ability to listen actively and implement efficient operations has consistently boosted customer satisfaction and team morale.
Overview
5
5
years of professional experience
Work History
Manager/server
Pizza Hut
Knox, IN
10.2020 - 03.2026
- Managed dining room operations, ensuring optimal guest experience and satisfaction.
- Trained and mentored new servers on menu knowledge and service standards.
- Coordinated food delivery from kitchen to tables, maintaining quality and presentation.
- Facilitated communication between kitchen staff and front-of-house team for efficient service.
- Resolved customer complaints promptly, fostering a positive dining atmosphere.
- Maintained a clean, safe, and welcoming environment through regular monitoring of dining areas and server stations.
- Increased restaurant revenue by upselling menu items and promoting daily specials.
- Monitored staff performance regularly, providing constructive feedback for continuous improvement in their roles as servers.
- Trained new servers to uphold company standards in customer service, food handling, and overall professionalism.
- Trained staff members on use of POS system.
- Resolved guest complaints, addressing issues promptly to foster a positive dining experience.
- Handled high-pressure situations with poise, ensuring a positive experience for both staff and customers.
- Provided support to management in the development and implementation of new policies and procedures, ensuring consistency in service standards across the team.
- Modeled strategies to wait staff for delivering exceptional and friendly service to every guest, every time.
- Closed out cash drawer at end of each shift, reconciling totals and resolving discrepancies to maintain financial accuracy.
- Contributed to the restaurant''s reputation for exceptional service by consistently receiving positive reviews from satisfied guests.
- Boosted team morale through recognition of outstanding performance, fostering a supportive work environment.
- Used communication and problem-solving skills to resolve customer complaints and promote long-term loyalty.
- Collaborated with kitchen staff to ensure timely delivery of orders while maintaining food quality standards.
- Trained new staff on restaurant operations and policies to strengthen performance.
- Supervised restocking of salad bar and buffet for lunch and dinner service.
- Supervised server staff and simultaneously served personal section of tables.
- Assigned work tasks and coordinated activities of dining room personnel to provide prompt and successful service to patrons.
- Managed food resources, memorized orders, and coordinated customer service.
- Streamlined dining operations for improved efficiency with effective communication and coordination among team members.
- Increased sales per customer by listening actively and recommending relevant menu items.
- Cultivated warm relationships with regular customers.
- Shared knowledge of menu items and flavors, enabling customers to make personal decisions based on taste and interest.
- Maintained clean and organized dining area to create pleasant and welcoming atmosphere for customers.
- Assigned tasks and shifts to servers to manage organized schedules and provide adequate coverage.
- Kept register accurate through correct billing, payment processing, and cash management practices.
- Observed servers to provide feedback and coaching in areas requiring improvement.
- Oversaw daily operations of service team, delegated tasks, and trained new staff.
- Handled customer complaints professionally, resolving issues through diplomatic acknowledgment and commitment to service.
- Taught staff how to deliver outstanding service to every customer without sacrificing profit objectives.
- Presented menus to patrons promptly after seating and answered questions about menu items, making recommendations upon request.
Paraprofessional
Knox Community High School
Knox, IN
08.2021 - 05.2024
- Supported classroom activities by assisting teachers with lesson planning and instructional materials.
- Facilitated individual student learning by providing tailored support and encouragement.
- Monitored student behavior, ensuring a positive and productive learning environment.
- Collaborated with educators to develop strategies for addressing diverse student needs.
Education
High School Diploma -
North Judson San Pierre High School
North Judson, IN05.2009
Skills
Great customer service
Listens to others
Great with kids
Helpful wherever I’m needed
Timeline
Paraprofessional
Knox Community High School
08.2021 - 05.2024
Manager/server
Pizza Hut
10.2020 - 03.2026
High School Diploma -
North Judson San Pierre High School