Brandi Slone
Albion
Summary
Proven leader at Albion Village Foods, adept in customer service management and problem-solving, significantly enhancing customer satisfaction and safety protocols. Skilled in multitasking, organization, and fostering positive client relations, I excel in fast-paced environments, driving team performance and financial prudence.
Overview
19
19
years of professional experience
Work History
Store Manager
Albion Village Foods
08.2012 - 01.2025
- Managed daily operations to ensure smooth functioning of the store, maintaining a clean, safe environment for customers and employees.
- Managed inventory control, cash control, and store opening and closing procedures.
- Addressed customer complaints promptly and professionally, resolving issues to maintain positive relationships with clientele.
- Managed store employees successfully in fast-paced environment through proactive communication and positive feedback.
- Assisted with hiring, training and mentoring new staff members.
- Managed financial aspects of store operations, including budget planning, expense tracking, and accurate record-keeping to maintain fiscal responsibility.
Holiday Inn Express
Front Desk Manager
06.2006 - 01.2008
- Maintained a high standard of cleanliness throughout the property by supervising housekeeping operations and implementing strict hygiene protocols.
- Identified areas for improvement within the inn''s services based on guest feedback analysis, leading to higher overall satisfaction ratings.
- Increased repeat bookings through exceptional customer service, attention to detail, and proactive problem resolution.
- Enhanced guest safety through regular staff training sessions on emergency procedures as well as proper equipment usage.
Education
No Degree - Travel And Hospitality
International Business College
Fort Wayne, INHigh School Diploma -
West Noble High School
Ligonier, IN06-2003
Skills
- Customer service
- Problem-solving
- Customer relations
- Multitasking and organization
- Customer service management
- Friendly and positive
Timeline
Store Manager
Albion Village Foods
08.2012 - 01.2025
Holiday Inn Express
Front Desk Manager
06.2006 - 01.2008
No Degree - Travel And Hospitality
International Business College
High School Diploma -
West Noble High School
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