Brandi Thompson
Indianapolis
Summary
Diligent Registration Clerk known for being a capable and patient employee. Poised in even the most trying of circumstances. Pursuing a new role where hard work and dedication will be highly valued.
Overview
5
5
years of professional experience
Work History
Registration Specialist
IU Health Physicians
07.2022 - Current
- Scheduled and registered appointments using scheduling programs.
- Completed registration paperwork, verifying accurate patient information.
- Assisted in processing patient payments via cash, checks and credit cards.
- Updated patient contact information to support accurate electronic medical records.
- Scheduled patient appointments, collected copays and verified insurance coverage to complete check-ins.
- Coordinated scheduling for patient follow-up appointments in accordance with physician requests.
- Verified insurance benefits and obtained pre-authorizations before any medical procedures were performed.
- Safeguarded patient privacy with strict adherence to data security protocols related to electronic health records.
- Answered patient questions and inquiries regarding registration process and documentation.
- Processed medical records requests, assuring release only to appropriate parties proper authorization.
- Upheld HIPAA regulations and standards for protecting patient information.
PCA
Franciscan Hospital
06.2019 - 10.2022
- Answered patient assistance calls, assessed needs, and offered qualified support.
- Maximized patient satisfaction by helping individuals carry out personal tasks such as dressing and walking.
- Obtained patient vital signs and reported results to staff nurse or physician, noting changes from prior measurements.
- Helped patients maintain healthy skin by checking wounds, assessing integrity, and bathing bedbound individuals.
- Responded to patient emergencies with immediate care and notified clinicians to provide comprehensive assistance.
- Collected and transported specimens to prepare for lab testing.
- Maintained clean and safe environment to promote patient safety and comfort.
- Assisted with feeding and monitored intake to help patients achieve nutritional objectives.
- Assisted in transferring patients, beds and patient care equipment to other rooms adhering to necessary safety precautions.
- Organized and replenished unit supplies to maintain team readiness for expected demands.
- Used principles of growth and development to provide age-specific treatment and care.
- Applied oxygen via nasal cannula, simple masks and nebulizer masks under direction of nurse in charge.
- Supported patient admissions, discharges, and transfers to promote team productivity.
- Completed activities of daily living for patients unable to self-care, and assisted those with limited mobility in completing tasks.
- Monitored, tracked, and conveyed important patient information to healthcare staff to help optimize treatment planning and care delivery.
- Upheld infection control and prevention policies across different patient-facing areas.
- Changed linens in rooms, keeping spaces fresh and clean for patient health and satisfaction.
- Cared for clients with diagnoses such as respiratory failure, diabetes, Parkinson's disease and muscular dystrophy.
- Documented patient information and care activities in electronic health record.
- Helped patients with self-feeding and assisted feeding, based on individual needs.
- Facilitated personal hygiene management, feeding and ambulation.
- Maintained patient stability by checking vital signs and weight and recording intake and outtake information.
- Reduced risks of patient infection and cross-contamination by cleaning and sterilizing equipment.
Registration Specialist
OrthoIndy
10.2021 - 07.2022
- Scheduled and registered appointments
- Completed registration paperwork, verifying accurate patient information.
- Assisted in processing patient payments via cash, checks and credit cards.
- Updated patient contact information to support accurate electronic medical records.
- Scheduled patient appointments, collected copays and verified insurance coverage to complete check-ins.
- Coordinated scheduling for patient follow-up appointments in accordance with physician requests.
- Safeguarded patient privacy with strict adherence to data security protocols related to electronic health records.
- Answered patient questions and inquiries regarding registration process and documentation.
- Confirmed patient demographics and updated practice management software for accuracy.
CNA
Fairway Village
11.2018 - 06.2019
- Answered call lights and supported patient comfort and safety by adjusting bed rails and equipment.
- Promoted good oral and personal hygiene by aiding patients with shaving, bathing, and teeth brushing.
- Assisted with feeding and monitored intake to help patients achieve nutritional objectives.
- Oversaw and maintained patients' rooms, group living areas, and nurse stations.
- Offered immediate assistance in emergency and routine paging situations to evaluate needs and deliver care.
- Evaluated patients to identify and address wounds, behavioral concerns, and medically relevant symptoms.
- Participated in fun group activities with patients to boost mood, improve overall memory, and provide light entertainment.
- Completed activities of daily living for patients unable to self-care, and assisted those with limited mobility in completing tasks.
- Changed linens in rooms, keeping spaces fresh and clean for patient health and satisfaction.
- Facilitated personal hygiene management, feeding and ambulation.
- Documented patient information and care activities in electronic health record.
- Reduced risks of patient infection and cross-contamination by cleaning and sterilizing equipment.
- Helped patients complete range of motion exercises to prevent loss of function during care.
- Helped patients with self-feeding and assisted feeding, based on individual needs.
- Supported needs of 15+ residents under long-term care.
- Observed patients under care conditions to help identify symptoms, responses to treatments and progress with goals.
- Provided care to patients throughout lifespan with consideration of aging processes, human development stages and culture.
Education
Associate of General Studies - General Studies
Ivy Tech Community College of Indiana
Indianapolis, IN06.2024
High School Diploma -
Decatur Central High School
Indianapolis, IN06.2014
Skills
- Confidentiality
- Office Equipment Operation
- Conflict Resolution
- Time Management
- Organizational Skills
- Empathy and Compassion
- Medical Terminology
- Problem Solving
- Computer Proficiency
- Telephone Etiquette
- Appointment Scheduling
- Customer Service
- Insurance Verification
- Multitasking Abilities
Timeline
Registration Specialist
IU Health Physicians
07.2022 - Current
Registration Specialist
OrthoIndy
10.2021 - 07.2022
PCA
Franciscan Hospital
06.2019 - 10.2022
CNA
Fairway Village
11.2018 - 06.2019
Associate of General Studies - General Studies
Ivy Tech Community College of Indiana
High School Diploma -
Decatur Central High School
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