Brandi Tlahuetl
Warsaw
Summary
Dynamic customer service leader with a proven track record at Egg Innovations, excelling in complaint handling and team member training. Adept at problem-solving and enhancing client satisfaction, I consistently met performance targets while managing high-volume interactions. Bilingual in Spanish, I effectively communicate and understand diverse customer needs.
Overview
6
6
years of professional experience
Work History
Lead Customer Service Representative
Egg Innovations
11.2022 - 12.2024
- Managed a team of customer service representatives, consistently achieving performance targets and goals.
- Enhanced customer satisfaction by efficiently resolving complex issues and providing timely solutions.
- Trained, oversaw, and mentored new team members to strengthen performance and job expertise.
- Engaged clients in person and over phone to answer questions and address complaints.
Mortgage Loan Processor/ Loan Officer Assistant
Anniemac Home Mortgage
02.2019 - 11.2022
- Collaborated with Loan Officers to provide timely, accurate service for clients throughout entire mortgage process.
- Managed a high volume of loan applications, consistently meeting or exceeding established processing timeframes for both new loans and refinancing.
- Handled any conditions sent from underwriting departments.
- Prepared file for final clear-to-close by branch management.
Education
All
WCHS
Warsaw, INSkills
- Complaint handling
- Team member training
- Work prioritization
- Call management
- Appointment setting
- Customer service
- Problem-solving
- Attention to detail
- Multitasking and organization
- Quality control
- Understanding customer needs
- Client communication
- Fluent spanish
Timeline
Lead Customer Service Representative
Egg Innovations
11.2022 - 12.2024
Mortgage Loan Processor/ Loan Officer Assistant
Anniemac Home Mortgage
02.2019 - 11.2022
All
WCHS
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