Summary
Overview
Work History
Education
Skills
Certification
Timeline
Generic

Brandie Duskin

Evansville

Summary

Personable, professional, and welcoming supervisor with over 5 years of experience prioritizing multiple tasks requiring prompt solutions. Talented problem-solver managing workloads while elevating workplace safety. Uses independent decision-making skills and sound judgment to positively impact company's success. Skilled in working under pressure and adapting to new situations and challenges to best enhance the company. Dedicated to partnering with coworkers to promote a safe engaged, empowering, and positive workplace culture. Strong focus on team collaboration and achieving results, adaptable to changing needs. Known for reliability and effective communication in high-stress environments. Looking to join the green revolution to electrify America.


Overview

8
8
years of professional experience
1
1
Certification

Work History

Server Manager

Peppercorn Grille
03.2023 - Current
  • Supervised daily operations to ensure high-quality customer service and operational efficiency.
  • Trained and mentored new staff on service protocols and menu knowledge to enhance team performance.
  • Developed and implemented strategies for improving workflow, resulting in increased productivity.
  • Collaborated with kitchen staff to streamline communication and enhance dining experience consistency.
  • Resolved customer complaints effectively, ensuring satisfaction and fostering repeat business.
  • Managed scheduling and staffing levels to align with peak service periods, maintaining optimal service quality.
  • Fostered culture of continuous improvement, leading by example in adoption of new technologies and practices.

Office Assistant

MediHealth
08.2023 - 03.2024
  • Managed office communications, ensuring timely responses to inquiries and effective information flow.
  • Developed and maintained filing systems, enhancing document retrieval and organization processes.
  • Maintained confidentiality in handling sensitive information while performing administrative tasks.
  • Enhanced office efficiency by managing schedules, organizing files, and maintaining a clean workspace.
  • Facilitated smooth operations by efficiently handling incoming mail, phone calls, and visitor inquiries.
  • Expedited document processing with accurate data entry and timely filing.
  • Increased customer satisfaction by providing professional and courteous front desk support.
  • Contributed to a positive work environment by fostering open communication among colleagues.

Office Manager

Eagle Mountain Plumbing And Heating
06.2022 - 01.2023
  • Maintained computer and physical filing systems.
  • Created, maintained and updated filing systems for paper and electronic documents.
  • Updated reports, managed accounts, and generated reports for company database.
  • Oversaw office inventory activities by ordering and requisitions and stocking and shipment receiving.
  • Managed office operations while scheduling appointments for department managers.
  • Established workflow processes, monitored daily productivity, and implemented modifications to improve overall performance of personnel.
  • Coordinated scheduling for plumbing and heating services to optimize technician efficiency and client satisfaction.
  • Managed office operations, ensuring compliance with safety regulations and company policies.
  • Streamlined inventory management processes, reducing supply costs through effective vendor negotiations.
  • Oversaw accounts payable and receivable functions, enhancing financial accuracy and reporting efficiency.
  • Implemented digital filing systems to improve document retrieval speed and reduce physical storage needs.

Real Estate Agent

RE/MAX
08.2022 - 01.2023
  • Managed contracts, negotiations, and all aspects of sales to finalize purchases and exceed customer expectations.
  • Negotiated, facilitated, and managed real estate transactions.
  • Communicated with clients to understand property needs and preferences.
  • Maintained connections with clients to encourage repeat business and referrals.
  • Advised clients on market conditions and property value for informed decision-making.
  • Presented purchase offers to sellers for consideration.
  • Developed and maintained relationships with clients through networking, postcards, and cold calling.

Office Administrator

Big Bear Mountain Resort
09.2019 - 01.2022
  • Interacted with customers by phone, email, or in-person to provide information.
  • Answered multi-line phone system, routing calls, delivering messages to staff and greeting visitors.
  • Maintained electronic and paper filing systems for easy retrieval of information.
  • Coordinated communications, financial processing, registration, recordkeeping, and other administrative functions.
  • Tracked office supplies and restocked low items to keep team members on-task and productive.
  • Applied advanced administrative and analytical skills in overseeing day-to-day operational activities.
  • Reconciled account files and produced monthly reports.
  • Assisted in preparation and processing of payroll to facilitate prompt staff payments.
  • Monitored and oversaw general cleaning of office in line with company cleanliness standards.
  • Maintained positive customer relations by addressing problems head-on and implementing successful corrective actions.
  • Maintained professional demeanor by staying calm when addressing unhappy or angry customers.
  • Assisted in organizing and overseeing assignments to drive operational excellence.

Phlebotomist

Bear Valley Community Hospital
11.2017 - 10.2020
  • Labeled transfer tubes and followed exact directions for handling and storing specimens for transport.
  • Completed proper sanitation and cleaning of equipment and work areas between patients.
  • Centrifuged blood samples as outlined in clinical protocols.
  • Established and maintained positive working relationships with patients, staff and clinical personnel to build trust and camaraderie.
  • Used personal protective equipment correctly to protect coworkers and patients.
  • Tracked collected specimens by initialing, dating, and noting times of collection.
  • Packaged and shipped specimens to central lab daily.
  • Reviewed patient records for accuracy and completeness.

Education

Real Estate License - Real Estate

First Tuesday Real Estate
09.2021

Certified Nursing Assistant -

Summit Career College
06.2014

Certified Phlebotomy Technician 1 - Phlebotomy

Wagner Training Institute
06.2010

High School Diploma -

Big Bear High School
06.2005

Certified CrossFit Level 1 Coach - Kinesiology

CrossFit
San Diego, CA
09-2021

Skills

  • Payment Collection
  • Administrative Support
  • Time Management
  • Inbound Phone Call Handling
  • Customer Relationship Management
  • Managing Office Supply Inventory
  • Office Management
  • Maintaining Office Records
  • Supervision Abilities
  • Payroll and Accounts Payable Receivable
  • Processing Expenses
  • Copying and Scanning
  • Safety training
  • Workplace safety
  • Hazard identification
  • Occupational safety
  • Emergency response
  • Protective equipment
  • Incident reporting
  • Worker training
  • OSHA compliance

Certification


  • Basic Life Support/ Advanced Life Support (BLS/ALS)- American Hart Association. Issued June 2009- Current

Timeline

Office Assistant

MediHealth
08.2023 - 03.2024

Server Manager

Peppercorn Grille
03.2023 - Current

Real Estate Agent

RE/MAX
08.2022 - 01.2023

Office Manager

Eagle Mountain Plumbing And Heating
06.2022 - 01.2023

Office Administrator

Big Bear Mountain Resort
09.2019 - 01.2022

Phlebotomist

Bear Valley Community Hospital
11.2017 - 10.2020

Certified Nursing Assistant -

Summit Career College

Certified Phlebotomy Technician 1 - Phlebotomy

Wagner Training Institute

High School Diploma -

Big Bear High School

Real Estate License - Real Estate

First Tuesday Real Estate

Certified CrossFit Level 1 Coach - Kinesiology

CrossFit

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Brandie Duskin