Dedicated professional with demonstrated customer service, time management, and trend-tracking strengths. Good at troubleshooting problems and building successful solutions. Excellent verbal and written communicator with a strong background in cultivating positive relationships and exceeding goals. Demonstrates great loyalty and commitment towards the organization and colleagues.
Overview
12
12
years of professional experience
Work History
Warehouse Supervisor
Watermark Engineered Product Sales
01.2024 - Current
Supervised daily warehouse operations, ensuring compliance with safety and quality standards.
Recorded information, shortages, and discrepancies to keep records current and accurate.
Conducted regular inventory audits to identify discrepancies in stock counts while implementing corrective measures as needed.
Increased accuracy in order fulfillment with thorough quality control checks before shipping orders.
Collaborated with other department heads on company-wide initiatives aimed at improving operational efficiency across multiple divisions.
Redesigned warehouse layout to accommodate new equipment, maximize space utilization, and optimize processes.
Implemented preventive maintenance programs for all equipment used in daily operations-significantly reducing downtime due to malfunctions.
Mentored team members on best practices for shipping, receiving, and order fulfillment.
Handled day-to-day shipping and receiving overseeing monthly revenues exceeding $2,000,000
Operations Supervisor
McFarling Foods
10.2020 - 12.2023
Created quality control worksheets for Produce, Proteins, and Dry items for Pack Dates, Expiration Dates, and Lot tracking.
Dynamic Production Planning and scheduling for multiple shifts
Created employee performance scorecards to asses pick accuracy and timeliness
Strictly adhered to USDA and FDA Food Safety Policies and Standards
Assisted in the creation and development of a 3rd Party Logistics Division
Responsible for new client integrations into the 3PL ERP System
Executed Billing for all 3PL Clients.
Developed EDI framework for successful FTP data transfers.
Designed and implemented reports using SQL to assist with Transactions and Inventory Maintenance
Completed paperwork and data entry accurately and timely to promote a steady flow of information.
Resolved escalated customer complaints and answered questions regarding policies and procedures.
Created and maintained office documentation and manuals.
Kitchen Manager
Woody's Library Restaurant
01.2019 - 10.2020
Identified areas of improvement in food waste and employee workflows to optimize budget controls.
Minimized cost overages, controlling inventory supplies, and minimizing waste.
Maintained kitchen equipment through preventative maintenance, repairs, and security measures.
Achieved food preparation goals for consistent quality and freshness.
Staffed well-trained, productive employees with sufficient schedule coverage to meet kitchen demands.
Rotated ingredients and cleaned storage areas to maintain high stocking standards.
Handled business management tasks, employee payroll, and inventory ordering.
Controlled infection and contamination risk factors with consistent cleaning and sanitation procedures enforcement.
Helped front-of-house team members promptly resolve customer complaints.
Managed the performance of kitchen employees with regular evaluations, coaching, and support.
Managed food costs to consistently meet an averaged target of 27%, contributing to operational efficiency
Cook/Prep Cook/Expo
Woody's Library Restaurant
04.2013 - 01.2019
Priority of completion sets up and creation of stocks of food items and other necessary supplies.
Followed established cooking techniques to prepare standard menu options.
Operated kitchen equipment safely to comply with safety regulations.
Maintained and recorded proper food temperatures following established policy.
Directed receiving, storage, and preparation processes.
Cleaned and maintained kitchen equipment to comply with sanitation regulations.
Resolved customer complaints independently or in collaboration with servers, kitchen staff, and management.
Cross-trained in dining room role to provide skilled support when short-staffed.
Education
B.S. - Supply Chain and Logistics Management
Ball State University
Muncie, IN
05-2027
Skills
Efficient time management
Computer Literacy with Desktops, Laptops, and Mobile Devices
Strong Communication Skills and Customer Service
Documentation Review, and Documentation Archiving
Proficient in Excel, Access, SQL, EDI, SAP, and FTP
Data Analysis & Data Management
Process Development and Streamlining
Employee Relations
Team Leadership
Inventory Tracking and Management
Accomplishments
Used Microsoft Excel to develop inventory tracking spreadsheets.